This place offers a customer experience that I've never had before. It was crazy amazing. In all my life, I've never had an experience like this. We were wanting to buy a new 2021 Trail Boss, and no one came to talk to us, even though there were two salesmen outside. So we went inside, and introduced ourselves to the one salesman on the floor. We test drove the vehicle and decided to buy it. After 2 hours of haggling with Brett who was rude from the get go, and Matt going back and forth to Brett, being gone for 20 minutes every time, we finally made a deal. Then it started raining. The salesman, Matt, then proceeded to tell us that they didn't have someone to detail the truck at that time. We were fine with that, and said we could bring it back for them to detail it. He gave us some excuse as to why we couldn't close the deal, and brought out a sheet of listed appointments for the next two days. He was wanting us to sign up for a time to purchase a vehicle!Never in my life have I ever had to sign up for a time to purchase a vehicle!
My husband contacted him at 8 AM the next day, saying we want to get the vehicle today. He said, "I talked to Brett, and we can't do it today. It will have to be Monday." Never in my life have I ever had a salesman tell me we have to wait 4 days (Friday-Monday)to purchase a vehicle! Insane! But no worries!
We went to Chatman Chevrolet in Philly who sold us a Black Silverado Trail Boss, without two hours of haggling back and forth. Such an easy transaction.
When I told the folks at Chapman that Mr. Finance wanted me to come back 4 days later...that we were denied the purchase of a vehicle because Mr. Finance's schedule was so busy, THEY were in DISBELIEF. I had a problem. I solved it.
We will never do business with Turnpike Chevrolet. read more