I really appreciate the calm environment that the Epic PT in Sumner offers. The therapists are…read morethorough, knowledgeable, and extremely attentive. I have experienced therapy in several different places, and Epic tops all of them!!!

From the owner: Our mission is to provide excellent, accessible, professional and individualized care to enable our…read moreclients to reach their maximum potential for their individual physical needs and abilities. We have extended hours with new patients usually seen within 24-48 hours. We treat a variety of conditions and are specialized to treat clients involved in motor vehicle and industrial accidents. We also provide cash pay rates for patients without medical insurance.

Autumn's customer service and professionalism is lacking. She is not a good face of business for…read moreOlympic Sports & Spine. Called to make an appointment last week for therapeutic massage after a neck & back injury/concussion, but was told in that conversation that they were not contracted with my insurance company for massage. Today, I received an appointment reminder text and an email to complete new patient paperwork. When calling to make sure that there wasn't an appointment scheduled, Autumn answered. Autumn, replied in a condescending tone, "you did make an appointment". When I tried to explain that I did call to make an appointment, but was told they do not accept my insurance for massage and would not be covered. Last week, I had told the scheduler that I didn't want the appointment since I didn't want to pay privately, nor out of network. I did not get a chance because Autumn cut me off at the start of my sentence, stating, "I'll cancel that for you, have a nice day"!, then immediately hung up on me. It wasn't in a friendly way, it was in an inconsiderate and arrogant manner, within 3 seconds then disconnected. I'm positive that the way she handled the entire situation, that she intentionally hung up on me. Unprofessional and unprovoked. If this is how you treat customers, then I would not want to be seen at this location. I'll be sure to share this experience with anyone looking for therapy.

Place is great! Take care of me and are very accommodating. Would highly recommend them if you're…read moregoing through an injury.

Hand therapist is amazing! Front desk is super nice and accommodating. Definitely recommend!read more

My therapist was amazing. She gave me the tools I needed to strengthen my hands and even helped me…read moreget DME ring splints for my hands. She even let me know that the practice would take the hit and cover the portion my insurance was supposed to cover for my splints if insurance decided not to cover it. I was beyond impressed with this place and would have recommended it to anyone and everyone at the time. It is rare to see a practice go out of its way to make sure its patients get the proper care, even if it affects them. However, after my experiences with the front desk, I do not ever plan to return. I received a bill that was over $100, which was not a surprise, and I was fine with. I had, however, asked to see the itemized receipt on multiple occasions and was not provided with this information as I had asked. One of the receptionists I spoke with the most about this itemized bill seemed to get very distracted easily. Before the itemized bill became a problem, he asked for my Instagram, and after I said no, he continuously flirted with me. I just tried to stay friendly and ignored it since he didn't show any harmful intentions. His flirtatiousness had only become a problem once the issue of the bill had arisen. He said he would communicate with my hand therapist about this bill and what items were charged, and he never once got back to me. I ended up paying this bill without an itemized receipt, which was very frustrating to say the least. After I had finished my therapy, I had come across another issue. Another receptionist had told me to ignore the bills I was getting in the mail, as I had already paid all of my bills. So I did, then found out 2 years later I was sent to collections for an unpaid bill. I had reached out multiple times to Bonney Lake Highline PT and even left voicemails with no response to find out if I was sent to collections or if this was a scam. I ended up having to go directly into the office to discuss this with one of the receptionists. He had confirmed that I was sent to collections and showed me the bill. I asked him to talk to his manager about how frustrating it was for me to be given so much misinformation. Fast forward to today, when I call collections, I find out my bill is nearly double the bill Highline sent in. I asked them to explain. They said that it was the full bill they had received. They hadn't added anything onto the bill, and we figured out together that Highline had shown me the wrong bill when I went in person. Once highline had sent the bill to colelctions they wouldn't have kept that in their reccords and so they would not have the bill to show me anymore. It has been a few weeks since I asked for the situation of being sent to collections to be brought up to the manager. I haven't received any communications or so much as an apology. I am beyond disappointed with their services and continuous miscommunication.

I love Linda, Kathy & Kelly! I have had huge success with my treatment for my broken ankle. I was…read morewalking super early according to my doctor. This is more of a personal, hands on therapy. I always hated going to PT to just get pushed thru exercises and sent home with rubber bands. These ladies treat the body as a whole, using all sorts of awesome modalities like Craniosacral and Bowen (NST), as well as traditional PT methods. I tend to hurt myself a lot, so I plan on coming here forever!

All of the physical therapists are good at Pathways but Kathy is my favorite. She is the sweetest…read morelady ever and she does a wonderful job. She knows exactly where I am hurting without telling her and she fixes it quickly. I feel like a new person every time I walk out of her office. I can't thank her enough for what she is doing!!!!

Pete has been working on my neck and he's a wonderful PT and he loves his work and is very good at…read moreit. I really appreciate his positive attitude and encouragement. I'm pretty sure all the PTs here are equally good. Now I've broken my shoulder so back I go!! Definitely my favorite go-to physical therapy clinic.

This is an excellent physical therapy center. The staff is courteous and respectful and very…read moreknowledgeable. They have comfortable private rooms for heat pad therapy, great TENS units and an open area with tables and machines and nice big screen tv mounted. No missing out on World Cup during your appt! Their staff is very friendly and engaging. Covered by my insurance 100%.

Excellent place to get PT for your TMJ/TMD issues. With my jaw issues, my jaw slowly (over time)…read morelocks shut. When I first came to see Michael for PT, I could only open to 16cm, now it's at 35cm (which is great for me!). Over time, he's been able to get my jaw open again, and moving left to right, front & back, more than it ever has. It's a sore process, but is so worth it! Also, if you're looking at having Bilateral Arthoscopy (or just one side done), and your surgeon is recommending PT, Michael is perfect! His PT plan for it is excellent!! I highly recommend Michael and Blake, plus, everyone there is so kind & friendly! It's a perfect, welcoming atmosphere!

Michael and his staff are amazing. They care more about my health than i could ever ask for! With…read morethis injury im not familiar with they teach me, keep me safe, and are so understanding when it comes to pain and how far we take it each day. I've been to therapy 6 different times (not here) and i can't believe i didn't come here first. I would recommend all these therapists to any and everyone! Coming to therapy is fun and enjoyable instead of me dreading it like i used to.

I've had physical therapy at IRG PT at the Bonney Lake location for three separate issues over the…read morepast three years; sciatica nerve/lower back pain, knee pain, and most recently following shoulder surgery. The front desk coordinator (Avery) makes you feel welcome the second you walk through the front door and Dr. Alain Zurmuhlen is extremely knowledgeable in his profession and shows a genuine caring for his patients. Alain listens to your concerns, is thorough in his assessment of your needs, works with you to develop a treatment plan and closely monitors your progress to ensure successful end results. I highly recommend IRG PT in Bonney Lake.

I went in with a nagging hamstring issue and left with immediate relief and a plan for further…read moreimprovement. Aaron was professional, knowledgeable and caring. Will definitely go there next time I need help.

If you want to go to a physical therapy office that remembers your name when you come in, this is…read morethe place for you! I worked with Jeff and his assistant, Sharon, and they were incredible! I was having sciatica pain going down my left leg that made it difficult for me to sleep. After a month of treatment, I was 100 percent better. They were knowledgeable and kind. They explained things thoroughly and answered all of my questions. They listened to my symptoms and even changed their treatment as my symptoms changed. I never felt like a number to them. I will continue to choose their practice for any future treatments needed.

Had a hip replacement and wanted to get both strength and balance back in my leg…read more Nice building, easy to get to. The entire staff is friendly and welcoming. Easy to make and change appointments. There is little or no waiting for your appointment. I am working with Jeff who is patient, kind and explains the different exercises and what they will accomplish. I also work on exercises at home which were given to me to help in my recovery. The only con is the exercise room might be a little small. This is the place to go for PT.

Excelent place highly recommended, nice ambience , staff very polite, friendly , they very well…read moretrained, how to treat people with pain ,with empathy and patience . And Megan , what can I say ,She the best Pt , I ever had, excellent professional, kind ,knowledgeable, patience,.a beautiful person Thank you very much to all

The folks at Summit (RET) Physical Therapy in Puyallup are amazing! From the front door to the back…read morewall, this place is filled with caring, skilled, attentive staff! I always receive a warm welcome at the front desk, the cadre of therapy assistants are so helpful and the Physical Therapy doctors and assistants are knowledgeable and well trained .. my issues continue to improve with every visit. If you have aches or pains, I very highly recommend coming to see this group of professionals!