on 09/19/2019 my car was towed from Hoosier woods apartments where my son was visiting to babysit…read morefor his nephew due to unplanned childcare issues when he got up at 6 am he realized his car was missing after investigation we learned that his car was towed due to not having a parking pass I immediately contacted the tow company and asked if they did in fact have my car they stated they did and it would cost 280 dollars to get my car back I immediately went to the tow company to find they were in fact were not open i looked online and seen they were due to open at 9 i returned at 9am where the business was still closed i called the number on the door and asked what time they were planning on opening they said around 930am i sat in the parking lot and waited for someone to show up they did arrive at 930 i had seen on the sign that they accepted all cards so when i went in they asked what car i was there for and if i had my license and $280 cash i did not have cash due to they sign saying they took cards i was very frustrated by this point so i had to leave once again to go obtain cash when i returned they asked for my keys and stated they would bring my car around they then waited on the guy behind me and then sent him to get his car when asked why i had to wait further for them to bring my car and the other customer was able to get his own car they said i was frustrated then they came outside and began yelling at me because i asked them if they were accredited with the bbc

Arrived very quickly and on a Sunday, and reasonably priced! Sean Taylor was super friendly and…read morechanged my tire right out and then recommended a place to buy a new tire. A+ all the way around!

Got stuck in a snow storm yesterday & called for a tow to get tires out the mud that was super soft…read moredue to the inclement weather. Jason was extremely helpful & very kind after having the craziest day I ever had in the winter. Jason greeted me immediately and got me back on the road within 5 mins! I only waited 20 mins to get it and that was the best service I've received and I appreciated it being a business owner myself. I would highly recommend this towing company for your towing and recovery needs. I value the quality of Jason's service it was top tier and I truly appreciated it after being stuck in the cold weather. Ask for Jason he will get you what you need and provide you exceptional customer service. 10/10

Horrible people,Horrible service! tried screwing us out of big money more then twice in one year!read more

Horrible people. They did not give me the correct pricing three times within a 24 hour period. They…read moreare rude and are vultures out to take advantage and treat people with so much disrespect. I am appalled that they have a contract with so many government agencies. Tina was an abomination to deal with. My quote went from $180 originally to $440 in person and then they upped it again by another $160 They were some of the most unprofessional people I've ever dealt with. Avoid this place and these horrible people. Kindness matters and they have none to offer.

A lifesaver I called Big B's Roadside based on the excellent ratings. My call was answered…read morepromptly, professionally and Mr. B was also a voice of calm and reassurance that was most welcome. I was informed of his ETA the whole time. He towed & parked my car nice and my neat in front of my house. Would use again!

I connected with Brandon when I was looking for a tow after a vehicle accident. He gave a prompt…read moreresponse to my message and his price offer beat pretty much every other company I called. Luckily, for me, I ended up not needing him to tow my vehicle after all. But I was impressed with his customer service and would definitely consider using. Big B's Roadside assistance in the future. Four stars only because I have experience and actual tow. But I give 5 stars for customer service and pricing. Thanks Brandon!

Would never recommend, avoid at all costs. They take advantage of the fact that you are a no win…read moresituation. They are making thousands of dollars off of vehicles and then still will charge you hundreds of dollars to the customer's! I understand that businesses have to make money but to take that much advantage of their customers shows that they care nothing about anything but taking the most advantage they can out of each situation! I would rather lose money to someone else than allow them to make a dime off of me! Avoid at all costs, trust me, seek services from anywhere but here...even if you have to wait an extra day, these people do not deserve a dime of any customers number they take advantage of the fact that customers are in a no win situation and have no choice but to use them... DON'T!!!? They do not deserve the business!

I needed a jump for my car and they were here in less than 30 minutes. The guy was so nice and…read morehelpful. HIGHLY RECOMMEND this company.