We recently had our crawl spaces and cellar area encapsulated, and a crawlspace dehumidifier…read moreinstalled by JES. Support jacks were installed to reinforce floor stability in older sections of the house as well. We are very pleased with the work they have done. Everyone, from Nathan (project estimator and manager) to Isaiah (worksite supervisor) and his work crew, Jose and Aikeem, has worked diligently to identify and rectify a variety of foundation and crawlspace issues common to houses as old as ours (70+ yrs). Our house, having been built and modified in stages, over the course of all those years, presented some unique and complex challenges. Each member of the team assigned to our project consistently demonstrated the knowledge and skills required to address all of these hurdles. They identified the relevant problems, developed a plan to address them, and completed the project in the time they had allotted to do so. Throughout the process, from assessment and cost estimation, through to the completion of the project, we found every member of our JES team to be extremely hard working and attentive to our input, as well as eager to answer our questions and address particular concerns along the way. In short, the entire team, including support personnel at the regional office (Summer), was a pleasure to work with and turned what could have been an extremely stressful endeavor into a surprisingly pleasurable experience. As a result of their hard work, as well as consistent communication with us and a readily apparent sense of pride in the work that they do, we feel they have helped us to increase the comfort of our home and add both longevity and value to our house.

I've had a very bad experience with Jes I have contracts that have been what I would call forged I…read morehave work that is but I would call atrocious I have tons of pictures I have bait and switch and tons of pictures let me share. I had jobs they started without signed contracts. I had contracts for one job which they did not do and started a different job that they did not have contracts for. I have proof of all this this is a unethical company and then they changed ownership and tried to blame it on the old owners.

They provided an honest assessment of the problem and recommended alternatives to research before…read moremoving forward.

Great Company! I really liked how they did a comprehensive overview of the house. I have little…read moreto no tolerance for water issues (water damage expense as well as mold issues). Based on my experience, any proactive issues you can take to avoid any water issues is money well spent. I love how they work with you to stay in your budget but help you to track issues you may see in the future. In our situation, we have a gutter issue that showed up when we had the recent monsoon rain. We're going to fix our gutters (clean them out) but will track a second issue (we also have an issue with the volume of our 2nd floor gutter pours onto our garage roof as the 2nd floor and the garage roof gutter handle the same volume of water which means that if we max out the 2nd floor gutter, the garage roof gutter will be overflowing). They also pointed out that they can fix issues with our porch setting (a common issue given that NC builder often throw all their trash under the porch then bury the trash when they finish their construction). There is an easy fix for that issue. Also, they can fix an issue with our cement driveway slab tilting though it is more expensive given the size of the slab. We'll address this later.

Tristan, Chad and Jamal did a great job installing a new sump pump system in my crawlspace. They…read morewere very professional. Answered all my questions. Very easy to work with. The only frustration was that I was told that a battery back up was not available on my system. But then when it was installed, I was told add it in the future. I would have done it right away if I had been given the option. But overall, I'm pleased but we'll see once it's really rains!

I'm giving a five stars because of the amazing support and customer interaction with laci she was…read morean amazing person who truly cares about her customers and devotes her time to making people not only satisfied but appreciative of what they can give the customers, they did crawlspace encapsulation and dehumidifier for me we had some hiccups with communication and she personally took time out of her busy schedule to personally call me to resolve the issues without me even needing to contact the business, she fixed what small issues I had no questions asked, she also went above and beyond to offer to fix another issue I was having free of charge since I was struggling financially!

I got a free inspection + quote from Tar Heel Basement Systems and they were super pushy and rude…read more Salesman would not take no for an answer, and they tried all kinds of slimy tactics to close the deal. "Sign today to get an additional x% discount" "My boss won't like this but...." "Oh oops I forgot to add this one $10,000 piece to your invoice, the price we've been discussing for 1/2 hour is now 50% higher" "Well I guess I could give you the friends and family discount..." etc etc Every time I said no to their "absolute lowest price they can do," they came back with another "lowest price" with some kind of discount or deal that they "shouldn't do, but can make an exception for..." I've read online that they do excellent work, but all they wanted to talk about was their competitors. If I had a nickel for every time I heard about "the other guys," I could possibly afford their newest "absolute best price we can do." Not a fan. Just tell me the price, tell me what you do, and cut the gimmicks.

Very very responsive organization. After some of the rains I went into my crawl space and noted…read moresome standing water. I asked Tar Heel to come by and make a determination to mitigate the problem. Before Colin arrived, I had a good sense of what was needed. I had an issue with a basement problem in a former house, so I was prepared for any "oversell." Oh, and my wife had over 36 years in the building industry. Colin provided a very detailed findings and options for correcting the water problem. We were both happy with the proposal and will be moving forward.

I trust this company. Great staff and easy to deal with. High quality work. They will always be my…read morefirst pick.

From the owner: At our company, we specialize in comprehensive solutions for foundation repair, crawlspaces,…read morebasements, and retaining walls. Our commitment is to keep water where it belongs—outside your home. To ensure your peace of mind, we provide flexible financing options, ensuring that you won't be left with a lingering problem. Trust us for a lasting solution, backed by a one-year warranty.

Took our deposit and then stopped communicating!! Took over a month and now all the phone numbers…read moreare out of service.

Called seal-tite because of a water and foundation problem. They were professional and quickly…read morecame to do an evaluation. They were booked out but I understand that because they are very popular because their work is great and reasonably priced. Was worth the wait ! Fantastic job and now my foundation and water problems have been permanently fixed!

I don't usually leave reviews like this, but this experience has been too frustrating not to share…read more We were told this would be a 5-day foundation repair project. It has now stretched past 4 months, with ongoing delays, damage, and no real accountability. This has been stressful, costly, and completely avoid. My family and I had an absolutely terrible experience with this company, and I cannot recommend them for any type of project. We had 10 foundation piers and a stability beam installed in December. What should have been a relatively straightforward project dragged on until late April before it was finally considered "completed." Even now, we're still dealing with the aftermath and trying to restore our yard and property. We were repeatedly promised that everything would be returned to the condition outlined during the sales process, but that never happened. I'm still scratching my head over why they purchased 20 bags of topsoil for the project and never used a single one during the restoration. At this point, I've had to hire other professionals to complete repairs and correct issues that should have been handled by this company from the beginning. The biggest problem, in my opinion, is management and leadership. The company has plenty of technology and systems, but basic communication seems nonexistent. Throughout the project, it often felt like nobody knew what anyone else was doing, what work had been completed, or what still needed attention. Crews, supervisors, and office staff frequently appeared out of sync. That's not a field employee problem--it's a leadership problem. The sales process wasn't much better. The inspector/salesman came across more like a used car salesman than a foundation expert. If you're told the inspection is free and will take about 90 minutes, be prepared for something very different. Ours lasted over four hours and eventually resulted in a $45,000 project. After everything we've gone through, I still question whether our foundation is actually in better condition than when we started. I've even consulted independent general contractors to get additional opinions. What frustrates me most is the lack of attention to detail and quality control. The company damaged far more than it repaired. Work wasn't consistently checked, unfinished items were overlooked, and basic responsibilities seemed to be ignored. Tools and trash were left behind, gates were left open, lights were left on, and equipment wasn't always disconnected or put away properly at the end of the day. Let's also talk about the damage that occurred during the project. The crew broke our water line twice and severed our fiber optic internet cable, despite both utilities being marked beforehand. The Frontier technician who came out to repair the line was shocked by where the damage occurred, noting that the cable had been cut before it even entered the ground. What should have been a professional foundation repair project turned into months of frustration, delays, property damage, additional expenses, and countless headaches. I have photos and videos documenting much of what happened, but the overall experience speaks for itself. My advice is simple: get multiple estimates, do your research, and seriously consider other companies before signing a contract. This project became one of the most stressful home improvement experiences my family has ever dealt with. Looking back, I wish we had chosen someone else. I strongly recommend going with a company that is actually organized, accountable, and professional.

David Weaver and his team (Brock & Isaiah) did great work to our deteriorated joists in the crawl…read morespace and cleaned out all the rotted and mice infested insulation. Very happy with our "old is now new" crawlspace. Thanks guys for being helpful and professional!

As a construction lawyer, I am very careful about which contractors I hire. We hired Xpert…read moreFoundations on the recommendation of a structural engineer, and we asked them to waterproof our basement and construct a new room in our 100 year old house. Luis's team executed the work with precision, and they provided a clear scope of work and adhered to it. The waterproofing system was installed with technical accuracy, and the finishing work on the new room shows excellent craftsmanship. Xpert Foundations was outstanding to work with and I highly recommend them.

I would 1st say look into there BBB. They aren't a credited business and have been sued. I…read morepersonally am in disbelief at how long they have taken on this project. It's been 11 months since they started working. 15 months since they took there 1st payment. I'm out 43 grande and it's still not done. They work 2x a month and have given every excuss in the book. Do yourself a favor and go anywhere else.

When the company original set the date to come to do the work. They called at the last minute an…read moreswitched dates. The one man justin spent a lot of time on his phone talking to his wife, an he also went into the back of his truck an peeled in a water bottle both of being on the phone with wife an peeing in the back of the truck are unprofessional. And the 3 works broke a drain pipe which than I had to get a plumber there to fix tge drain.

I cannot recommend Tar Heel Basement Systems. More than six…read moremonths after this project began, the work is still not complete. What should have been a straightforward crawl space project became a months-long ordeal marked by failed inspections, poor communication, missed commitments, and a complete lack of accountability. The most frustrating part was not the inspection failures themselves--it was the fact that I repeatedly had to manage the project for the company. Promised callbacks did not happen. Emails went unanswered. Managers failed to follow through. On multiple occasions, I was told someone would contact me, only to hear nothing and be forced to initiate contact again. When inspections failed, I often learned about the status only because I reached out myself. There were stretches of weeks with no communication despite repeated emails, phone calls, and text messages. I documented every interaction because the pattern became so predictable: promises were made, deadlines passed, and I was left chasing answers. Over the course of this project, I escalated concerns through multiple levels of management simply to obtain basic communication and updates. To be fair, Caleb and Chris Alfano were professional and helpful when I interacted with them. Unfortunately, individual employees could not overcome the larger organizational problems. The fact that this project remains unfinished after multiple remediation attempts and failed inspections says everything prospective customers need to know. I have spent countless hours following up, requesting responses, documenting conversations, and pushing this project forward. No customer should have to invest that amount of time and effort after hiring a professional company. The workmanship concerns were disappointing. The communication failures were unacceptable. The fact that the project is still not complete more than six months later is inexcusable.

I have a major project at my home in VA, 3200 sf of decking will be needed. This location is the…read moremain office and not a customer visit location. I will admit, I have called 5+ times reviewing the product and confirming quantities. Every interaction has been top notch.