Clown show of a company, after several attempts to get in touch with someone, my realtor had to personally reach out to them so they would return my calls. The woman I spoke to requested I text her the details of my service request, which I did, including exactly what the issue was (the head unit of the split air was leaking) and the location the technician would need to check. Our home was for sale, and I was not going to be at the property, so I advised that the tech could let himself in, which he did and stayed for about an hour. After he left, I waited a day and never heard back from anyone, so I texted the woman I initially spoke to, and she never responded.
A couple of days go by, and the potential buyers of our home go to the property and the head unit immediately start leaking so I have to reach back out to the woman and of course she doesn't answer so I leave a voicemail and at this point I am extremely frustrated with her lack of communication and inability to read simple instructions to let the tech know what the issue is. The woman eventually calls me back and proceeds to be extremely condescending, defensive, and offended that anyone could possibly be upset with her company's awful service and her incompetence in returning a customer's call.
She took zero responsibility for the leaking head unit never being looked at by the technician, even though it was in the text message. She then proceeded to call me ugly for being frustrated that she is bad at her job and wasting my time. I forgot the woman's name, but she is unprofessional to say the least, incompetent, and maybe worst of all, extremely sensitive when anyone speaks to her like an adult. I wouldn't use them if their service was free, and if you do use them, just make sure to speak to the woman like a child so she doesn't get offended. read more
