Speaking with the staff and Dr Turner on the phone was nice and I felt positive that this would be a good experience. I originally lived on Long Island and loved my chiro but moving to Queens, he was too far. Saw all these beautiful reviews on Yelp and made an appt. She has a lot of high tech machinery which is impressive upon having your first visit. It spews out a lot of information, and then when you can't remember everything from the 10 minute video they make you watch, you get a bit of an attitude for not remembering. They also try to sell you things, and I ended up buying one thing, and said no to something else. Just please say no to the overpriced supplements and pillows.
I have been a Social Worker and Psychotherapist for many years, and have to say that I am pretty good at calling bull shit. The friendliness is over the top and makes me feel physically uncomfortable during all my appts. It's definitely put on and the staff just throw all these "hello my love" "hello my darling" all day long because they can't take the time to even remember your name and make you feel fake important.
I was going to a chiropractor for 4 years and am rather young suffering from back and severe neck pain. The beginning of treatment is always rough and sore, but I have been in so much pain after her visits. I have maybe one hour of relief, and then I go home and feel awful. The visits are also quick, which is pretty typical in a chiro office. I spent on average 15 - 30minutes when I went to my previous chiro, with Dr Turner it's about 15 tops. She has about 8 or so appts booked at the same time and 5 rooms, 2 of which have no doors. Talk about patient privacy. She sticks you in the dark listening to loud "relaxing music" and lays you down with these blocks for about 5 minutes while she tends to her 7 other patients. She says these blocks adjust your spine at some astronomical number that she threw out at me, but in reality, it's to trick you Into thinking you are being seen, when really you are just continuing your waiting. I wait about 35 minutes before I'm called in and I've gone about 7 or 8 times, 3x/wk and this has been pretty consistent.
It reminds me very much of a cult. Of course it's not a cult, but that fakeness and all the weird rules are just very culty feeling.
I will say there is one woman that works there (not Angela the other woman I cannot remember her name) is genuinely nice and kind. I enjoyed her very much but I think she may get a little bullied from Dr Turner and Angela. Which I didn't like.
As someone who works in the healthcare industry, I know a thing or 2 about overbooking appts and sacrificing real and good patient care. This is what happens here. Maximize your profits and make money. Which is totally fine! But please don't be fake while you're also double billing my insurance Company. I received a statement of benefits from my Insurance with denials because of duplication of services in one billing day. This sounds like insurance fraud to me, to be honest. But I don't own my own chiropractor business so can't be totally sure, but something smelled fishy the moment I walked in. There were moments, flashes really, of her impatience and codescending behaviors where I knew that this was all for show.
Also, without notifying me ( I overheard it while she was working with other people) I made appts while she was out of town and had to be seen by a Dr that doesnt know a thing about me, and had to ask me "so what does she do for you?" How am I supposed to know?? I will say though, the covering Dr, Dr Caputo was warm and welcoming and I felt NO PAIN for the first time. He was amazing. I thought I'd see him again but the next day there was a different covering Dr and once again, more pain. I have been trying to see if Dr Caputo practices privately, because he was excellent.
Oh and there is a mandatory new patient trivia night. Mandatory.
Wow this was way longer than I expected. So in summary I guess, please proceed with caution, unless you want to turn it Into some psychological case study. then go for it. read more