While I like British Airways transatlantic service, I am not as big of a fan of their European…read moreflights. They are pretty no frills and don't offer much more value than taking a low-cost carrier. You have to pay for food and drinks, though they are priced rather reasonably for an airline. The seats on European flights are also smaller and there is no entertainment available. Check-in counter for BA at Munich Airport is located at Terminal 1A, but I had to trek to a different part of Terminal 1 to go through security. When I tried to enter through the security gate closest to the BA counter, it actually directed me to go elsewhere. Not sure why I couldn't go through since that security area is still part of Terminal 1. Also watch out where your gate is located. My gate back to Heathrow was weirdly located so I couldn't hear any of the announcements about boarding. I noticed people walking, so I had the sense to see what was going on. Otherwise I could have missed my flight. While I like BA's transatlantic service, their European flight service is about as good as taking a domestic flight in the US minus the free drink and snack. The in-flight service could be improved on, but unlikely due to the penchant for cost cutting.

Worst airline and service and management and leadership I've ever seen! No one knows anything or…read moretakes any ownership for any problem! Shocking level of incompetence throughout the organization!

I know it's post COVID and employees are hard to find. But when there are delays esp when there is…read morea line of people waiting to check in at the ticketing counter--you'd expect some kind of announcement. But no, we didn't know what was going on till someone went up to counter staff person and asked. Even then you'd think someone would think to let the waiting customers know what's going on esp since plane is scheduled to leave within the hour and we still haven't had our luggage checked in yet!! This was just on our first leg of the trip. Same tho g on returning flight. I was about to cry in desperation but we booked last minute one-way flights home and you can't imagine the price of that . Lufthansa service is so much bettero

Worse costumer service ever, don't check in luggage with this company unless you want them to lose…read moreall your belongings.

I needed assistance and decided to call this business at 18556576600 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18556576600 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

KLM is the worst airline and worst customer service  I have ever dealt with in my life! We decided…read moreto take our dream European trip. We ended up flying KLM from Aberdeen Scotland to Munich Germany on 9/18/23 to enjoy Octoberfest and some sight seeing. We left Aberdeen with a  layover in Amsterdam. When we arrived in Munich, we had 3 checked bags and they made us check our 2 carry on bags at the gate. My wife's main checked bag never made it to Munich. We asked around the airport what to do and got the run around for a good hour. We then looked for someone from KLM and they sent us somewhere else. After 2hrs we finally made a claim. My wife bought 2 authentic German Dirndl dresses just for this trip the wear to Octoberfest and these were in the missing Luggage. Tuesday we heard nothing all day to finally at 9:45pm I get an email the the bag was located and on a flight to Munich and expect a follow up email for delivery. Here it is Wednesday at 11:00pm and still no email or bag. Spent 2hrs on the phone getting the run around from KLM giving us numbers that are not in service or not the right division to help. We are attending Octoberfest again Tomorrow with still no Dresses that we spent several hundred dollars on. I would like to add while we were in the airport trying to figure out what to do about the bag a young woman approached us and said she had her bag lost and had a bad experience getting it delivered. We are not Happy With KLM at all and will never fly with them at all!

This is the worst airline on earth that I had ever encountered. The flight was overbooked, hence,…read morethey canceled our connecting flight and sold our tickets (4 of them) to someone else, meanwhile made us took 8 hours train to our destination. Yes that happened and then some! they lost all our luggage! for 3 days we were stranded in a foreign country without any of our clothes or belongings and it was Christmas Eve that we demanded to go back to their luggage area and digging ourselves. Our luggages were in the lost and found among hundreds if not thousands of them. just laying there waiting for someone has a gut to go back there to get it. Meanwhile, KLM staffs are busy chitchatting among themselves, and browsing media means to make sure no one leave any negative comments!

The check in counter representative told us our flight to Berlin was at gate #: A21. After waiting…read morein front of A21, we realized it was not our flight. There was no announcement, no update on our digital boarding pass. With all the technology these days, you would think they would update or provide the correct gate number. When we went to the right gate, we wanted to confirm with the EasyJet representative at the gate. She was short and rude. It seemed like her conversation with her partner was more important than answering our inquiry. Not impressed with this airline so far.