The Turkish Airlines main customer service number is* +1 888 404 0510 or +1 888 404 0510**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. I recently traveled with this airline, and the overall experience was pleasant, well organized, and easy from beginning to end. From making the reservation to collecting my baggage upon arrival, every stage of the journey was handled efficiently and with a strong focus on passenger convenience. The trip started with a booking process that was simple, flexible, and designed to make travel planning straightforward. A variety of fare options, seating choices, and travel preferences were available, allowing passengers to customize their itinerary according to their needs. Flight schedules, passenger details, and seat selections could be completed quickly through an easy-to-use reservation system. Instant confirmation provided immediate access to all important travel information, ensuring everything was arranged well before departure. I booked my ticket online several days before the flight. The website was user-friendly and clearly displayed essential information, including flight timings, fare details, baggage policies, and seat selection options. The payment process was secure and completed without difficulty, and the booking confirmation arrived promptly, providing reassurance that all travel arrangements had been successfully finalized. On the day of departure, I completed online check-in in advance, which helped save time at the airport. The airport staff were courteous, professional, and efficient while assisting passengers. Check-in and boarding procedures were handled smoothly, with clear announcements and well-managed passenger flow. The flight departed on schedule, contributing to a stress-free start to the journey. Once onboard, the aircraft cabin was clean, comfortable, and well maintained. The seating provided adequate comfort, and the cabin atmosphere remained calm and pleasant throughout the flight. The cabin crew demonstrated professionalism and attentiveness, responding promptly to passenger requests and ensuring a comfortable travel experience from takeoff to landing. Inflight services were delivered efficiently and on time. Meals and beverages were served as expected, and the overall quality was satisfactory. Safety demonstrations were conducted clearly before departure, and the crew consistently ensured that all safety procedures were followed. Their friendly communication and willingness to assist created a welcoming environment throughout the journey. The arrival experience was equally smooth and well coordinated. The aircraft landed comfortably, and passengers were able to disembark in an organized manner. Baggage delivery was efficient, and my luggage arrived promptly and in good condition, allowing me to continue my plans without unnecessary delays. The positive experience continued through the final stages of travel, with services designed to maximize convenience after arrival. Efficient baggage handling and organized airport procedures helped create a seamless transition from the aircraft to the destination. From the initial reservation process to the completion of the journey, every aspect of the travel experience reflected reliability, comfort, and thoughtful customer service. Overall, the trip was enjoyable, convenient, and professionally managed. Although there may be opportunities for minor enhancements, such as additional entertainment selections or a wider variety of meal options, the overall quality of service met expectations. Based on this experience, I would be happy to consider traveling with this airline again in the future. read more

The Turkish Airlines main customer service number is* +1 888 404 0510 or +1 888 404 0510**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. I recently traveled with this airline, and the overall experience was pleasant, well organized, and easy from beginning to end. From making the reservation to collecting my baggage upon arrival, every stage of the journey was handled efficiently and with a strong focus on passenger convenience. The trip started with a booking process that was simple, flexible, and designed to make travel planning straightforward. A variety of fare options, seating choices, and travel preferences were available, allowing passengers to customize their itinerary according to their needs. Flight schedules, passenger details, and seat selections could be completed quickly through an easy-to-use reservation system. Instant confirmation provided immediate access to all important travel information, ensuring everything was arranged well before departure. I booked my ticket online several days before the flight. The website was user-friendly and clearly displayed essential information, including flight timings, fare details, baggage policies, and seat selection options. The payment process was secure and completed without difficulty, and the booking confirmation arrived promptly, providing reassurance that all travel arrangements had been successfully finalized. On the day of departure, I completed online check-in in advance, which helped save time at the airport. The airport staff were courteous, professional, and efficient while assisting passengers. Check-in and boarding procedures were handled smoothly, with clear announcements and well-managed passenger flow. The flight departed on schedule, contributing to a stress-free start to the journey. Once onboard, the aircraft cabin was clean, comfortable, and well maintained. The seating provided adequate comfort, and the cabin atmosphere remained calm and pleasant throughout the flight. The cabin crew demonstrated professionalism and attentiveness, responding promptly to passenger requests and ensuring a comfortable travel experience from takeoff to landing. Inflight services were delivered efficiently and on time. Meals and beverages were served as expected, and the overall quality was satisfactory. Safety demonstrations were conducted clearly before departure, and the crew consistently ensured that all safety procedures were followed. Their friendly communication and willingness to assist created a welcoming environment throughout the journey. The arrival experience was equally smooth and well coordinated. The aircraft landed comfortably, and passengers were able to disembark in an organized manner. Baggage delivery was efficient, and my luggage arrived promptly and in good condition, allowing me to continue my plans without unnecessary delays. The positive experience continued through the final stages of travel, with services designed to maximize convenience after arrival. Efficient baggage handling and organized airport procedures helped create a seamless transition from the aircraft to the destination. From the initial reservation process to the completion of the journey, every aspect of the travel experience reflected reliability, comfort, and thoughtful customer service. Overall, the trip was enjoyable, convenient, and professionally managed. Although there may be opportunities for minor enhancements, such as additional entertainment selections or a wider variety of meal options, the overall quality of service met expectations. Based on this experience, I would be happy to consider traveling with this airline again in the future. read more

I recently flew Turkish Airlines (to/from South Africa via Istanbul), and upon boarding my return flight TK33 IST - IAH and due to their gate security not recognizing my paperwork, I was denied entry onto my flight. Okay, so besides legalities as far as letting me on board even though USCIS confirmed my correct paperwork and Turkish Airlines refused to let me speak to a supervisor; i was treated horrifically, both by their ground staff and corporate office. No one knew who the hell to speak to as far as how their own offices, gates, officers etc worked. I was told I would be taken to the Turkish Airlines Lounge where I would have a computer and phone I could use and gather my thoughts and help, no. I was taken from one gate to the next for several hours, then taken in by security and held there for the next several hours. I was then told I had to go to the denied office and I would be assisted there, to which no assistance was available. They literally said when I asked if they knew who I could contact, "there is a phone and computer, google your help." I arrived at 5am, and left the airport that evening at 10:45pm after NO HELP from a single person at Turkish Airlines, it was just easier for them to send me from one person to the next and eventually leave me as is. I was treated like a damn convicted felon, not a valued customer. Unable to speak the language or them properly converse with me, they gave zero consideration for me and this predicament. When I asked instead of being held here in Turkey if they would fly me back to South Africa then, they said no. I was not allowed to leave. I tried to ask about booking a flight to Germany where my other citizenship is, and they told me they would not let me because my end destination was back in the United States. I am sorry but who the hell do these people think they are?? After finally being able to get money together to afford wifi, I then worked on trying to get accommodation close by, after being in the airport for a day and half, coffee shop for a day/night as I had no where to go and then finally find accommodation. I was left stranded for a week in Turkey, A WEEK with not knowing anyone there, not to mention thats a week of UNPAID "leave", where I was trying to work with the US Senate and them conversing with the Turkish Ambassador on getting me home. Finally when gathering my paperwork, Turkish airlines then refused to even honor the ticket they denied me entrance on, so I had to rush and find an extra $600, post $575 I had already paid to get an interview with the Embassy, and accommodation costs, as a part-time student, they simply emailed me with the audacity of speaking to me like an incompetent person. I am VERY sorry Turkish Airlines but, even though the flight experience was decent, with edible food, drink and entertainment, the manner in which you treat your customers is beyond appalling. I will never again fly your airline and I promise I will make sure that every network I am a part of and contacts I have, will know to never step foot on one of your planes in the future. read more

I've just had a worst customer service of my life!!! My flight number was TK009 from Istanbul to Los Angeles at 12:45 pm on April 5th 2016. And my gate number was 208. As Boarding was being announced ; on the monitor showed 2 different flight numbers were boarding. So I got confused and Approached the lady who was asking people to lineup. I asked her that which flight number they were boarding?! All of the sudden she gave me a nasty look and shout at me in front of everyone WHICH FLIGHT NUMBER? CAN'T YOU SEE!!!! I got shocked and told her what's with the attitude; I just asked a simple question!!!! She again looked at me with an attitude and turned her face without answering my question!!!! I tried to find out by asking from some of the passengers, And I saw her coming out of her booth to check passengers boarding passes group. She checked everyone and she purposely ignored me and rolled out her eyes and got back to her place. As old passengers and passengers with kids and some people getting board I thought since I paid for BUSINESS CLASS I could get on board too. As I approached her booth she gave me her nasty look again and told me it's not your group!!! I got fed up with her nonsense and disrespectful attitude which I didn't know the reason why, asked her what's her problem is and asked for her name and she removed her badge on the counter & hide it(Her name was FEYZAN SAHINLER) making me so angry that I called her idiot. And then she shouts back at me YOU ARE IDIOT!!! I told her I'm you're customer and she is here to answer questions too not to treat people like that!!! And then she start making mocking in front of everyone!!! As I was shaking, I've asked the staff who were standing there and watching the whole thing and not saying word, that I need to talk to a manager.One of them came forward and told me that there is no manager and I need to write a complaint letter!!! And then she started telling me something in Turkish which I told her I don't speak Turkish then again she start to mocking me!!! People were shocked but nobody would say anything since I guess they wanted to get on without any problem. Even Though they gave me they're phone numbers in case. I ended up crying getting on the plane. I have heard so many positive comments and been watching your ads on tv about Turkish Airlines that I decided to fly with your airline. Needless to say the way I was treated by your rude representative at the gate I'm extremely disgusted and disappointed at your airline. I do hope this is not the way you treat the passengers in daily basis as I reviewed more similar complains at your staff serving the gates. My suggestion is spend more money training and hiring the staff instead of wasting your money on advertising to bring new clients and then gets this so rude and unacceptable service. I do expect an explanation of the poor service I got in Istanbul with amount of money I paid for good seats and a great customer service all around that I never received. read more

The Turkish Airlines main customer service number is 888 404 0510™. Representatives are available 24-hours for assistance with new bookings, flight changes, rebooking, group travel or cancellations. For any sought of issue it is recommended to call the same number (866.747.0325), particularly within the USA. Customer relations is available to handle inquiries. ## *Everything Went Smoothly Before Departure* I booked this flight for a short vacation and completed online check-in the night before. The booking process had been quick, and all the travel information was clearly explained. Since I was checking one suitcase, I arrived at the airport a little earlier than usual. The baggage drop line moved surprisingly fast, and the staff processed everyone's luggage efficiently while remaining friendly and professional. After security, I spent some time reading before boarding was announced. Boarding began on schedule, and passengers entered the aircraft in an orderly manner. Before I realized it, we were already descending for landing. ## *The Fastest Baggage Delivery I've Experienced* After leaving the aircraft, I made my way toward baggage claim expecting the usual wait. To my surprise, by the time I reached the carousel, luggage had already started arriving. Within just a couple of minutes, my suitcase appeared. I don't think I've ever collected checked baggage that quickly before. Instead of standing around waiting, I was already walking toward the airport exit while many passengers were still making their way from the gates. It may seem like a small detail, but after a long day of traveling, fast baggage delivery makes a huge difference. ## *A Comfortable and Relaxing Journey* The aircraft was spotless, and my seat was comfortable for the duration of the flight. The cabin crew greeted everyone warmly and quickly helped passengers find space for their bags in the overhead bins. The journey remained smooth from takeoff until landing. Refreshments were served promptly, and the crew checked on passengers several times during the flight. The captain kept everyone informed about our expected arrival time and weather at the destination, which was appreciated. ## *An Efficient Journey from Start to Finish* From booking the ticket to leaving the airport, every stage of the trip felt well organized. The staff were friendly, the flight departed and arrived on time, the cabin was comfortable, and baggage handling exceeded my expectations. This airline proved that a great travel experience isn't always about luxury--it can simply be about doing all the basics exceptionally well. I'll definitely be booking with them again for future trips. read more

The Turkish Airlines main customer service number is* +1 888 404 0510 or +1 888 404 0510**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ## *A Bad Start to the Morning* This was supposed to be a simple weekend trip to attend my cousin's engagement. I had planned everything carefully, but on the way to the airport there was a major accident on the highway. Traffic came to a complete standstill, and I watched the minutes disappear while my boarding time got closer. By the time I reached the terminal, I was convinced there was no chance of making the flight. I grabbed my bag and ran to the airline counter, already preparing myself to pay for another ticket. ## *Someone Chose to Help Instead of Saying "You're Late"* The employee at the counter could see I was out of breath. Instead of immediately telling me the gate was closed, she calmly checked my booking and made a quick phone call. She asked me to stay where I was for a moment. A minute later she smiled and said, "The gate is still open, but you'll need to head there now." She printed my boarding pass again because I had dropped the original while running through the parking lot. Then she pointed me toward the fastest security lane and wished me luck. I made it to the gate just as the last few passengers were boarding. ## *The Flight Was a Chance to Finally Relax* Once I sat down, the stress disappeared almost instantly. I realized I hadn't even had breakfast because of the morning rush. The cabin crew welcomed everyone warmly, and after takeoff I finally had a chance to catch my breath. The flight itself was comfortable and uneventful. Looking out of the window, I couldn't help laughing at how close I had come to missing the trip completely. ## *Kindness Is What I'll Remember* The flight was good, but the reason I'm writing this review is because of that employee at the check-in counter. She could have simply told me I was too late. Instead, she took one extra minute to see if there was still a possibility. That small effort meant I didn't miss an important family event. Customer service isn't always about solving huge problems. Sometimes it's about someone caring enough to try. read more

Extremely Poor Service From Turkish Airlines: Refusing to Compensate for Flight Delays and Terrible Customer Support My wife and I had a flight (booking reference RT64EZ) from Helsinki to Ho Chi Minh City on July 20, 2024. The flight, TK1764, was scheduled to depart at 19:30, but due to unspecified issues--which Turkish Airlines later conveniently labeled as "adverse weather conditions"--our flight did not leave Finland until 22:04. As a result, we missed our connecting flight TK162 in Istanbul. This forced us to pay out of pocket for Turkish visas just to enter the country and reach the hotel that the airline arranged for us to stay in until our rescheduled flight the next day. After finally arriving in Ho Chi Minh City, we lodged a complaint with Turkish Airlines. We initially requested a refund for the two e-visas we were forced to purchase, a reasonable ask given the circumstances. However, Turkish Airlines responded by saying they would only refund my visa, and I would have to visit a Turkish Airlines sales office in my country to claim the money (!). They also demanded that we provide certified documents to prove our marriage in order for my wife--who was also a registered passenger on the flight--to receive her refund (?!). Despite complying with their absurd request, we then asked for appropriate compensation under the EC261/2004 regulation. Turkish Airlines outright refused to compensate us, repeatedly insisting they were "not obliged to pay compensation where flight disruption has been caused by events outside their control." This was despite the fact that we provided evidence showing there were no weather issues at the time of our flight's departure, and that the delay was actually due to technical problems with the aircraft. Instead of investigating the situation or providing any clarification, Turkish Airlines chose to shirk their responsibilities, blaming an issue that was clearly within their control and denying us the compensation we are rightfully owed. The way Turkish Airlines handled this situation was not just disappointing--it was infuriating and wholly unprofessional. It's shocking that an airline supposedly named "The Best Airline in Europe" at the Skytrax Awards would behave so dishonourably. This experience has left us both deeply dissatisfied and questioning the integrity of Turkish Airlines. read more

Pessimo servizio clienti Il nostro volo da Venezia a Nairobi prevedeva uno scalo di due ore ad Istanbul. Due settimane prima della partenza siamo stati avvisati che il volo Istanbul Nairobi era stato anticipato e che quindi avremmo avuto solo un'ora di scalo ma che ce l'avremmo fatta agevolmente (prima di confermare l'accettazione del cambio volo, abbiamo parlato con il customer service Turskish che ci ha dato conferma - spero che le telefonate siano registrate, oltre che ad una mail in cui ci confermavano che ce l'avremmo fatta). Come c'era da aspettarsi, il volo da Venezia ad Istanbul parte in ritardo. Scendiamo dall'aereo alle 18.05. Il volo per Nairobi sarebbe partito alle 18.40 ma già sul pannello compariva scritto "gate closed". Ci fiondiamo al gate e alle 18.15 siamo lì (ribadisco il volo sarebbe dovuto partire alle 18.40) ed il gate è effettivamente chiuso e l'aereo è anche già partito. Ci mandano ad un desk per assistenza clienti che non è quello corretto e lo scopriamo dopo 10 minuti di attesa grazie ad un'altra cliente che ci avvisa. Dopo per essere passati per 3 desk Turkish ( l'aeroporto Ataturk non è proprio piccolo... ) arriviamo a quello corretto dove in maniera assolutamente sgarbata ci avvisano che avremmo dovuto aspettare 24 ore per l'aereo successivo. Senza bagaglio. Ci danno comunque assistenza fornendoci un albergo e pensione completa. Ci chiedono se lo preferiamo vicino all'aeroporto o al centro di istanbul e chiediamo che sia il centro. Ci fanno salire su di un pulmino senza dirci dove stessimo andando e ci lasciano in un albergo vicino all'aeroporto ... senza se e senza ma, senza neanche l'accortezza di dire: ci spiace in centro era tutto full. Perdiamo 24 ore di vancaza, l'albergo prenotato a Nariobi, le varie visite etc. vacanza rovinata. Stiamo chiedendo il rimborso. Ce lo stanno negando. dicendo che abbiamo accettato di avere solo 1 ora di scalo: abbiamo accettato di avere 1 ora di scalo, vero. non abbiamo mai accettato di perdere la coincidenza. (mail e telefonate turkish alla mano) andiamo avanti e non ci arrendiamo. (niente da ridire sulla comodità del volo, pasti etc, tutto ineccepibile) read more

Turkish Airlines is generally well-regarded, especially for its inflight service and global connectivity, but like any airline, it has its weaknesses. Here are some commonly cited issues: ### 1. **Customer Service (Ground Support)** * **Inconsistency:** While inflight service is praised, ground customer service can be lacking, especially during irregular operations (e.g., delays, cancellations). * **Language Barriers:** Some non-Turkish and non-English-speaking passengers report difficulties in communication at Istanbul Airport. ### 2. **Istanbul Airport (IST) Experience** * **Transit Challenges:** Istanbul Airport, though modern, is vast. Short layovers can be stressful due to long walking distances and occasional bottlenecks at passport control or security. * **Crowding:** The airport can be extremely busy, especially during peak travel seasons, leading to long lines and wait times. ### 3. **Delayed or Mishandled Baggage** * There have been recurring complaints about baggage delays or mishandling, particularly on connecting flights through IST. ### 4. **Delays and Schedule Reliability** * While not terrible, Turkish Airlines has a moderate rate of delays. Weather in Istanbul and the sheer volume of connections can affect punctuality. ### 5. **Inconsistent Cabin Experience** * **Fleet Variation:** Not all aircraft are equally modern; some medium- and short-haul planes may have outdated interiors or no personal screens. * **Service Consistency:** Service quality may vary significantly depending on the route, cabin crew, and aircraft. ### 6. **Website and App Functionality** * **Booking System Issues:** The Turkish Airlines website and mobile app have been criticized for being buggy or confusing, especially for managing bookings and seat selection. * **Limited Self-Service:** Compared to other global carriers, digital self-service options are less robust. ### 7. **Overbooking and Upgrades** * Overbooking does occur, and upgrade policies can be opaque. Frequent flyer benefits are not always consistently honored. Let me know if you'd like a route- or class-specific breakdown (e.g., economy vs. business class). read more

DO NOT FLY WITH TURKISH AIRLINES. If you want to have your luggage lost, recieve the worst customer service and be treated with disrespect fly with this airline and in addition to that they are RACIST. Turkish airlines is by far the worst airline. I have travelled with dozens of airlines but nothing can compare to the horrible experience i had. I lost a bag which had 12,000 dollar worth of items in it. Did anyone care? No ! I travelled from washington DC to amman and had a transit in ataturk airport on may 19 2015 (over a MONTH ago) and i reached amman with a missing bag(AMMTK31446). I went to the turkish airline office to report my issue no one helped me, they were RACIST, rude, disrespectful and didn't care at all about what i was going through. after asking to speak to the manager they told me he wasn't available and will contact me. He didnt. And once again i repeated this experience he still didn't contact me. I then contacted the free call center 080022347 where i was subjected to fraud and a lying scheme. A representative told me my bag was found and in jordan and that they would contact me, and when i call back another representative says there is no such thing and they have no idea where my bag is?! And if i ask to speak to the manager they hang up or act like they dun hear me. After that they told me you have to complain through our website, I have now 16 complaints number and no one contacted me about them. I also sent emails to their main office as they instructed me to do(BAT@THY.COM) and I always got an automatic replay from them whatever I wrote in the email, I get the same replay. So apparently the floor opened and swallowed my bag since they have no idea where it went. And to top this off i was told by turkish airline to buy items till my bag comes and they will pay the bill for me(TAZMINAT@THY.COM). And now they refuse to do so and i am stuck here without my clothes and items in addition to losing extra money.When I will go back to DC, I will consider suing this airline with every cent they have just like they made me suffer. If you have any brain within your head you will not fly with this airline read more

I have very mixed feelings as I write this review. We flew business class from Houston to Geneva and returned from Paris to Houston. Both legs of the trip were via Istanbul. We decided to take advantage of Turkish Airlines' extended layover opportunity in Istanbul and planned a layover of around 24 hours to include an overnight hotel stay and a city tour. When we arrived at the airport in Houston, we were informed that our flight had been cancelled due to a mechanical issue and rescheduled for an hour later on the next day. No other option was offered to us. As a result, we lost the opportunity to see Istanbul. Other than that, the first leg of our trip was uneventful. On the Paris to Istanbul portion of the return leg, my wife left her brand new iPhone 17 Pro on the plane. We were unable to locate the phone until we arrived back in Houston. Turkish Airlines had it in its possession. We were given two options: 1) We could come back to Istanbul to pick it up or 2) we could send someone to Istanbul to pick it up for us. Could they Fedex it to me if I prepaid the charges? Nope. They don't provide that service. Could they send it to the Turkish Consulate General in Houston? Nope. Was there any option other than picking up the phone in Istanbul? No. The phone is not lost, so I guess I could file an insurance claim saying that it is stolen. That is really what I consider the situation to be, They have possession of my property and won't return it to me. That's the definition of theft, right? Every other part of our experience was really good. Service on the ground was great. In flight service was great. The food was great. Our seats were comfortable. The business class lounge in Istanbul is absolutely amazing. The best I have experienced. My learnings: 1) Keep your options open. Don't fly on an airline that has only one departure per day from your home airport. 2) If you fly Turkish Airlines, make sure you don't leave anything behind when you get off the plane because you are likely to not get it back. read more

**To Talk to directly live agent at Turkish Airlines call +1 (855) 803-3037 and reach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line provides real-time guidance for new reservations, ticket changes, rebooking, cancelations, and general passenger inquiries, helping you manage your trip with ease. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell Again. read more

To speak with live person at Turkish Airlines call +1 (855) 803-3037 (US) for '24/7 customer service' assistance with new bookings, flight changes, and cancellations. This line is available to connect with a live agent anytime, including for urgent issues. General customer support options can also be explored through their website. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with . I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Jetblue again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Reach a live Turkish Airlines customer service representative by calling 1 855 803 3037™. This toll-free number connects you directly to the reservations and support desk for assistance with existing bookings, flight changes, or general inquiries. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

Very horrible customer service. Just forget about it. I was unable to change a ticket because the system blocked any "further changes" ... after they had changed the initial ticket .. due to a snow storm! They said I had to go to the office to take care of it. I was not in a country with a Turkish Airlines office. They actually suggested I ... you know ... "just call someone in LA or London and have them go down to the airport"... and wait in line at customer service etc. I am not from a town especially close to a Turkish Airlines airport (a couple hours). This suggestion was ridiculous and insulting. I said "ok put a note in the system and I'll have to take care of it later" as that was literally the only solution to their inability to manage customer service remotely. I have just returned through Heathrow and spent an hour at customer service following hours and hours on the phone before. No dice, no note was made. Nobody will take responsibility and actually manage customer service. Ticket lost. Do not make the same mistake - pay a wee bit more and fly with a different airline. I mean look at their customer service website. http://www.turkishairlines.com/en-int/corporate/sales-office This is not a professional airline. Avoid, avoid, avoid. BTW during this experience I called every customer service line, and the desk in London Boston, LA, Chicago, Vancouver, etc. Nobody would pick up the phone! VERY UNPROFESSIONAL. NOT A PROPER WORLD-CLASS AIRLINE. AVOID. read more

#TURKISHAIRLINES IS AN ORGANISED SWARM OF THIEVES! BEWARE AND AVOID GIVING YOUR BAGGAGE TO THESE ROBBERS! My baggage been illegally opened, much of its contents broken and about 1.5 KG of it stolen. This was all during the course of transferring my baggage from a flight I missed on FRIDAY to another one two days later. It's no surprise that #turkishairlines simply closes its eyes to these things when they happen to its passengers as you can find a lot of similar reports from people on the blogs. Their intentions as organised thefts are clear! Why organised? Because they ask every passenger who has missed a flight: #Turkishairlines boarding pass counter: - Do not bother getting back your baggage if you have rescheduled your flight. You have to wait for 2-3 hours for this! instead you can simply leave your baggage in the airport and we will transfer it to your next flight! I was advised like this repeatedly by three personnel from different levels. It's seems that they set you up with these facts not for your convenience but so that they can rifle through your bags and take what they want at their leisure! It is despicable and appalling how their airline tolerates employees robbing their customers. I will do whatever it takes to restore my belongings from this crappy airline. I am filing a complaint both within #Turkey and in my country and pursuing legal channels to the very end. read more