*Call main assistance (Toll Free) phone number is +1844-3OO-OO12 LIVE-PERSON. phone number. available anytime (day or night).
**As an Emerald member within the oneworld alliance, I have consistently received complimentary seat selection benefits when flying with partner airlines, which made my recent experience with Royal Jordanian especially disappointing.
**My wife and I paid an additional $140 specifically to reserve what was clearly presented as a two-seat row. Unfortunately, once onboard, we discovered it was actually part of a three-seat row. No passenger intentionally pays extra for a middle seat arrangement, so the seating presentation felt misleading and frustrating from the start.
**My assigned seat, 6K, was also extremely uncomfortable and appeared to have little to no cushioning. I had to use multiple pillows and blankets simply to avoid significant back pain during the flight. For a premium international travel experience, this was unacceptable.
**The customer service process prior to departure added even more frustration. I initially contacted the Detroit office seeking basic information regarding the aircraft and flight details. I was then redirected to a Chicago number, where the representative informed me they could not assist and transferred me elsewhere -- eventually leading me back to the original Detroit office. Only after several unnecessary calls did someone finally provide the information I had requested from the beginning.
**To be fair, the aircraft itself was modern, clean, and visually impressive. Most of the flight attendants were professional, courteous, and clearly worked hard throughout the journey. However, the onboard environment quickly became unpleasant due to several loud and inconsiderate passengers, while the lavatories deteriorated rapidly. Within only a few hours, sinks were clogged and restroom floors were unclean, significantly reducing overall comfort.
**Overall, this was one of the most frustrating airline experiences I have encountered. While the modern aircraft and hardworking cabin crew deserve recognition, the misleading seating information, poor customer service coordination, uncomfortable seating, and declining cabin conditions overshadowed the positives. Based on this experience, I would not choose Royal Jordanian again in the future. read more