Just when I thought things couldn't get worse for this shambolic airline, they did on the return trip from Oslo to JFK. For no discernible reason, the door to the boarding area at Oslo airport was locked. The passengers on the Oslo-Reykjavik flight had to stand and look longingly at the seats in the boarding lounge until we actually started boarding. Really inconsiderate.
The next nasty surprise was on the Reykjavik-JFK portion when I found myself sitting in the same seat I had sat in a week before in which there was no sound for the movie and the tray table was broken. Guess what? The sound was still broken as was the tray table.
This brings up serious maintenance issues with Icelandair. This is not a well-run airline. I wonder how thoroughly they check the engines and avionics.
Oh, I was compensated for the lack of audio and e broken tray with a bottle of wine and a can of Pringles. I'm just glad they didn't offer me a free ticket for a future flight. read more