Great service and prompt prices are far better than anybody else. And their delivery crew knows…read morethe deal, I have vacation home that I split my time with, so I was talking to one delivery guy about efficiency and he recommended keeping the house a 56 when I'm not there because that was a good point for both efficiency and comfort as far as walking into a cold house, he was right. 56 is no less efficient than where used to keep it and if I forget to turn the temp up remotely I'm not walking into and ice cold house

Terrible customer care. Terrible service. Prepare to be robbed. They charge for everything and even…read morethings that never happened.

We are Very Disappointed with Keystone Propane~ Back in…read moreearly 2024 we had an On Demand Generator installed and Purchased 2 (two) 120 gallon Tanks from Keystone and had them install them and fill them~ Since Then we have had them come out twice to put propane in them~They will come and do the tanks if they are at 50% or Less, (which makes sense) and have not had any problems with them coming to do this in a timely manner~ We Once again (in 2026) Decided to get another On Demand Generator for our Building which has a separate electric meter~ So we Contacted Rinker Inc. again (in Nov. of 2025)-(who we would Highly Recommend, They are a Great Company, and the People who Work there are Fantastic and very Helpful) and we set up and Appointment/Day for them to come out and put the Generator in, which was Jan. 19, 2026~ So we Contacted Keystone Propane (in Nov. 2025-talked to Kara) told her that we were getting another On Demand Generator put in by our building/barn (Jan. 19, 2026) and would like to purchase another 120 gallon tank (and Rinker inc. had also contacted them and gave them the date) and have them install and connect it~ The week before the 19th of January, (on a Monday) We had Not Heard anything from Keystone Propane, so we called a few times and left messages for them to reach out to us, and received No Call~ So we called Rinker inc. and Julio said he would call them~ He called us back and said that Kara would be calling us on Wednesday or Thursday~Thursday came and we still did not hear anything, so around 3pm we called and got Kara and she said "Oh, we are going to have to push it to the next week (the week of the 26th Jan.) The Next week came and by Thursday we called again, this time we talked to "Tammy" Oh, we are so Booked up, not sure when we can do it, did not realize that it was a new installation (BS) They Did Know that it was a New Installation~We told her that "we did not think that was very fair, since we had set this up back in November of 2025" She hemmed and hawed and then told us that the soonest that they could do it was "Friday February 20th, 2026" (Very Frustrating) So We called 16th or 17th (Feb.) to find out what time on the 20th and talk to a Guy that said we were on the schedule for the 20th and someone would call us on Thursday the Day before to let us know what time they would be there~Thursday around 3pm we had not heard anything so we called and "Tammy" answered~When I Told her someone was suppose to call us to let us know a time for the following day, she said (and I Kid You Not!) "We Do Not Have You on the Schedule" I Said "Tammy!...You are the One Who Set the Schedule for the 20th!" She Hemmed and Hawed Again, Then told me that she would have to call me back (Smh) I Looked at My Husband and Said "I am Calling Rinker's and talk to Julio" which I did, and scheduled them to come the following Wednesday (25th) to install a brand new tank for the Generator and Connect it, which they did~ Like I said, Highly Recommend Rinker Inc....Should have gone with them to begin with, would have saved a lot of Frustration, but they were more expensive than Keystone for the tanks and now I know why...The Two Tanks that we Purchased from Keystone (back in 2024)were Not New (that's why they were cheaper) And Still Have Not Heard Back From Tammy or anyone at Keystone, since the 19th of February, when "Tammy" "said I have to Call you Back" Really Do Not Know What Their Issue Was, but Do Feel that if they were having issues, they should have Communicated Truthfully with Us~ Like I said, Very Disappointed with Keystone Propane and if this is how they Treat Customers and run their Business...They Need to Take a Step Back and take a look at how they handle things within the business~Truthful Communication would be a Starting Point~

Asked numerous times to have leaky tank removed from previous owner. They came and stopped leaking…read morein July/August. Suppose to get tank September/October. Tank still here. They would have had a shot at being my supplier, but not now!

I found this business to be for the customer. I got to talk to a human not a computer when i…read morecalled. They were polite & prompt. Promised service the next day & arrived when they said. They were also 20 cents a gallon cheaper than Newell. What else could you ask for, they got my business

From the owner: We are a 3rd generation family owned and operated business that recently merged with a 4th…read moregeneration family owned business.

Thi company is HORRIBLE. I signed up for the plan where I call them for fill-ups only, they don't…read morecome automatically. Well, they came automatically ANYWAY and sent me a bill for over $200. I'm INFURIATED. I cannot wait to fire them. as soon as this tank is empty I'm cancelling with them.

charged me $7.73 a gallon!…read more $77.00 tank rental $10.23 delivery fee $9.92 p&t fee ? $97.15 in bull$hit fees for nothing!

Whoever I spoke to on the phone gave me absolutely terrible service. She was yelling at me before…read moreshe had even confirmed my name (I was NOT the individual she thought I was) and proceeded to barely fix the attitude after she realized I wasn't. I am not looking forward to returning my truck to this location.

Customer service like the 80's when people still cared about each other and about doing a good job…read more Everybody in this place is friendly, knowledgeable and eager to help. Felt like I was in the twilight zone as you just don't get this kind of service and expertise with a friendly disposition anywhere anymore it seems. And they were all like this as I observed they were all going out of their way with the customers they were assisting. We broke down on our way to NY a couple days ago, and had arranged for a truck at this location on our way. Had to totally change up reservation and timing, leave our car at the location, get to NY to do a pick up and then back to Scranton where these guys got us set up to tow my car back home behind the UHaul. These guys and gals are dialed in and actually want to help you and they do. Total difference at my drop off spot, place empty, kid up some stairs on the phone while playing video games and me yelling up the stairwell. Still didn't hear me so I had to go through 5 minutes of prompts on the phone before I got their line ringing. He bounds down the stairs, notices me there and say "oh, hey...." Hat's off to the Scranton U-Haul crew, true professionals, and made a difficult trip way, way easier. God bless your crew!

Paraco credited me for a overbilling issue related to a gas leak. SO I get a message from a guy…read morenamed Doug, with Paraco, saying they rescinded some of the invoices. Yet, amazing... shortly thereafter they hit my account AGAIN for the same invoices......I have called Doug several times and no response. sadly in talking to other disgruntled customers it seems like since Paraco(Mill City) got bought out it has been really hard to deal with their lack of customer service!! so I guess I have to file a Complaint with the applicable authorities!!

Worked out better pricing. Got fast delivery which matched up with the direct withdrawal. All good!!read more

Shout out to driver Robert Peters for going above and beyond the call of duty. He managed to fill…read moreour tank even though our driveway was covered with a thick layer of ice. Job well done!!

i made a service request to repair my furnace because of no-heat in my home when it was 5 degrees…read moreoutside. I didn't receive a response.

Day 17 now since my heating system, which Hinds installed, quit working and no sign of Hinds coming…read moreto fix it. They are still "waiting for parts". The same parts they should have had on their shelves to make repairs with. Had to go buy heaters to try to keep my house warm because the cheap bastards at Hinds wouldn't provide me with any. They can't go out of business fast enough as far as I'm concerned.

Forced to pay $600 just to keep the tanks I've had for years because they want to squeeze money out…read moreof the customers that don't order enough propane. What kind of customer service is that? Now being threatened that they will take my tanks if their greed isn't sated... Haven't even been offered free, regular maintenance or fill ups.. why should I pay for a lack of service? These thieves are definitely not in it for the people

Highhouse is always dependable and helpful, They put a new tank in and moved it to where I wanted…read moreto have it out of the way. They also don't charge for a tank rental which is saving us $1 per gallon for propane. All in all a great company to use.

We had an amazing rapport with this company the delivery guys are awesome and the man that works…read morebehind the counter in office is amazing however the two women that work in the office are not!!!! Our family is very respected in our community our church everywhere and I have never ever in my entire life been spoken to like I was by these two women passing the buck one to the other transferring me because nobody wants to deal with it. 8 months ago they doubled down our delivery request and we gave them no issues about it at all we told them don't worry about it we understand mistakes happen no big deal just give us a little extra time to pay it please and they told us no problem it wouldn't impede on us getting another delivery. However here we are 7 months and one week later and they're telling me that they won't bring us a delivery for the $248 that's left on our account that is due Even though three days ago we just paid them $250. We explained we have children in the house we have no oil we've had a good reputation with them for 7 years and the woman would not even consider letting us speak to the owner to see if we can get a delivery. Then they tell me that I can't speak to Amy that both of the bosses are not in and that there's no direct phone number or email to reach the owner of the company. And I am just honestly blown away that we were so polite to them we didn't make them come pump the oil back out we didn't make them dismiss the money off the account because it's their mistake that they made but here we are having some hardship right before school starts for our children and they won't even meet us halfway they won't let us speak to the owner nothing. And I know that these women have worked here for quite some time but they really need to reconsider hiring some younger more polite people that are going to work with customers that have been with them for a long time this actually brought me to tears because we will now be paying them the $250 and closing our account with them and telling everybody our story everybody in our community that uses them that loves our family loves our children knows what good people we are businesses should not be ran like this and women that have attitudes should not be allowed to speak on customer service ends. And Amy I really do hope you get to see this we really enjoyed the beginning years of y'all's service and appreciate you for always meeting us halfway prior however this experience was probably the worst I have ever ever had in any company in any situation.