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    Turf Medic

    5.0 (8 reviews)
    Open • 8:00 am - 7:00 pm
    Updated 3 months ago

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    Response time

    10 minutes

    Response rate

    100%

    Services - Turf Medic

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    Recommended Reviews - Turf Medic

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    4 months ago

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    2 months ago

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    2 months ago

    Pleasant to work with Brian was very quick and efficient cleaning the turf. I would highly recommend Turf Medic

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    3 months ago

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    US Turf - After

    US Turf

    (242 reviews)

    For the win. Thank you all so much for fixing our disaster of a yard! We love it, the dog loves it,…read moreour neighbors keep complimenting us. Solid work with a solid team. Thank you guys!!!

    Martin completed our initial estimate, and at first the communication was great. Unfortunately,…read moreafter that, things started going downhill. It's disappointing because I really wanted to love this company, but the entire experience has been filled with frustrations, constant follow-ups, and having to ask why things weren't getting done. On the first day of the project, the crew arrived and began measuring the area. They knocked on my door because they wanted to confirm some measurements. When I went outside, they explained that the measurements Martin had provided seemed off and that the border where the plants were supposed to go was much wider than expected. I agreed and told them that wasn't what Martin and I had discussed. I immediately called Martin and explained that the measurements were incorrect and did not match the design photo I had been shown. He told me he had used Google Maps for measurements and that sometimes it's not accurate. I was shocked because I specifically thought he had physically measured the area himself. He then informed me that additional materials would be needed, resulting in an extra cost of approximately $1,900 for more pavers and artificial grass. I explained that this was not my mistake and that it was his responsibility to ensure the measurements were accurate. I had asked multiple times if the quoted amount was final because one of my biggest concerns was avoiding a seam in the artificial grass. While he ultimately corrected the issue without charging me the additional amount, I still ended up with a visible seam running through the grass. Which I'm not happy about still. We also added a raised seating area with lighting. After installation, the area had a significant slope that was very noticeable. When I brought it to their attention, they explained that some slope was necessary for water runoff. However, this wasn't a slight slope it looked more like a sunken area on one side of the square. They eventually came back and corrected it. The pavers have also been an ongoing issue. They were uneven and not properly leveled. The company has returned twice to address the problem. While there has been some improvement, it still isn't what I would consider acceptable, and the unevenness remains noticeable. The plants they installed also began drying out. They had to return twice to address that issue as well, but only after delays and on their own schedule. Currently, I still have cracked pavers, chipped pieces, and stained pavers that need to be replaced. I am still waiting for a response regarding these issues. Once again, everything seems to be handled at their convenience rather than with urgency or concern for customer satisfaction. My overall impression is that once the company secures the job, customer service significantly declines. The quality issues, lack of communication, repeated repairs, and delays have made what should have been an exciting project into a frustrating experience. As a customer who invested a significant amount of money, I expected better workmanship, accountability, and follow-through.

    Pure Turf USA - After image of the court yard - pavers, lighting, plants and new drip system.

    Pure Turf USA

    (51 reviews)

    Highly Recommend Pure Turf USA. They are professional, reasonable and deliver excellent outcomes…read more We had our front yard, court yard and backyard redone. We had to resurface our pool deck along with expanding the footprint, installed pavers to the courtyard and added turf to the front yard. We purchased our own plants but they dug all holes, planted and did all new drip systems. Kevin was incredibly helpful in that I had done AI designs of what I wanted and he created the plan to make it happen. Cheers to the amazing hard workers who endured terrible hot heat but continued to work with a smile. We offered water and food as I believe in taking care of those who help you. Plus they appreciated it. Lester was the supervisor of the team and got the job done. My only suggestion is for corp/management- Create a position Concierge liaison- a Individual who communicates to the home owners on all job sites in the morning by text of when to expect the crew and what part of the project is going to be worked on. Lastly provide easy ups for your crew as these working conditions are difficult. I love the outcome of the job and would highly recommend Pure Turf USA.

    5/5 - Exceptional Work and Great Value from Pure Turf USA…read more I hired Pure Turf USA to complete my entire backyard on a new construction home that originally had nothing but dirt, and they did an outstanding job. They handled everything from my Alumawood patio cover with stuccoed posts to the pavers, artificial turf, and plant beds--and the whole process was smooth and efficient. The patio cover was completed in just two half-days, and it looks amazing. The stuccoed posts match the house perfectly and give it a high-end, built-in feel. The installation team was professional, fast, and clearly experienced. For the rest of the yard, Pure Turf USA installed the side walkway pavers, the pavers underneath the patio cover, the artificial turf, and all the rock and plant beds in about three days. The quality of the work really shows--everything is level, clean, and perfectly aligned. The turf looks incredibly realistic, and the paver layout looks like something out of a model home. Before choosing them, I got three other competing quotes, and Pure Turf USA had the most reasonable pricing without sacrificing any quality. Their communication was reliable, they showed up exactly when they said they would, and they made sure everything was done right. My backyard is now fully transformed, modern, and low-maintenance thanks to them. I highly recommend Pure Turf USA if you want great craftsmanship, great service, and great value.

    TurFresh

    TurFresh

    (13 reviews)

    Westside

    We have had turf in our backyard for about 5 years now, but have never hired someone to clean it…read moreprofessionally. Every so often we used simple green to rinse out the turf and that was it. Finally decided that it was time for a deep cleaning and TurFresh provided the most reasonable quote. Other companies wanted to charge us over $600 and our yard is not huge. I was able to schedule an appointment within a week. However, on the night before someone contacted me to let me know that their technician got sick and asked to reschedule. We had to wait another two weeks, but I appreciated the communication. Anthony showed up on time, explained the process and asked me where the high traffic areas were in our yard. He took around two hours for the deep cleaning and did an awesome job. The turf looked so much better and all the bad smells were gone! It has been a little over two weeks now and everything is still looking good! Great service and definitely worth the money to not be stressed about cleaning turf on your own. We will definitely call TurFresh again in the near future!

    I scheduled an appointment with TurfFresh Las Vegas by phone about a week in advance and the…read moreprocess was easy. On the day of the appointment, the staff member who was coming to clean our turf sent a message letting me know he would be slightly delayed, which wasn't a problem at all. Great communication to start. When staff member, Dean, arrived, he was very pleasant and helpful. He took a few minutes to explain the cleaning process and asked a couple of questions about our backyard so he could understand the space and our needs. Our backyard is pretty small (probably less than 100 square feet) but with two dogs it definitely needs regular cleaning. Dean completed the turf cleaning in about 40 minutes and did a great job. The turf looked clean and smelled really fresh afterward, which is very important to us with our dogs. All the debris was removed as well. He also left us with a TurfFresh solution that we can use between professional cleanings to help maintain it. Overall, we're very happy with the service. Thank you so much! We'll definitely be scheduling another cleaning in about 3 months. Thank you TurfFresh!

    SYNLawn Las Vegas

    SYNLawn Las Vegas

    (69 reviews)

    Contracted with these folks through Lowe's installation services. Took me reaching out to them to…read moreget an estimate. Red flag #1. They came out, measured my area, took notes of what I wanted, and sent me an estimate, in which I approved. I was told I would get a call with an installation date. HA.. I got home from work one day had "something" in my front yard. Something so not what I had asked for, my wife was convinced they installed something at the wrong house. I had a small putting green in the middle of my large front yard. After much back and forth, I got an apology for the "mix up", but they supposedly left me a message with the installation date.. They did not. After even more back and forth, we agreed to repair the botched work outside of Lowes. They sent me an estimate for which I approved. 2 or 3 weeks later, after me having an ask when the work would be done multiple times, they finally showed up and completed the work. The job was not what I had originally asked for and was quoted for, but my wife and I compromised to avoid the thousands of extra dollars they wanted to charge for the additional work. Job done and now I get a bill for over twice the agreed upon estimate. I ask for the correct invoice and they ghost me... until they sent a demand letter for payment of their fraudulent invoice amount and a threat to sue. Do yourself a favor and stay away from these people. They are not trustworthy. They will not do what you ask of them and then will attempt to charge you a lot more. I"m having to file a complaint with the BBB and Nevada board of Contractors to hopefully get this resolved before I have to file the lawsuit.

    Synlawn did our back yard last year. The turf was nicely done, however, when they were done they…read morefailed to turn the water back on to my plants. Many died and when they did show up the water district did not approve the way the water valves were done so they had to do again. In doing so they trampled all over many of my plants in the front yard. Our back hedge was very damaged from lack of water and it has cost me a lot of money in water, new plants and deep root fertilization to retore. I called the company and they sent a rep out who seemed not to care and I have since placed over 6 phone calls to Ken the owner requesting a call back. Nothing. It is difficult to believe that a business owner could just ignore a customer that has spent thousands. Very unhappy. Next step, contractors board and court. Beware of this company.

    Turf Medic - artificialturf - Updated October 2026

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