Most frustrating and ridiculous experience I've had with a repair shop in a long time!
I'm not sure if the owner Mac is a liar, lazy, or just dumb. I hate to be so harsh, but after thinking about it, those are really the only choices. He had my vehicle for 7 weeks. He was impossible to get on the phone, and never returned a single message. Over the 7 weeks my vehicle was there, I did manage to speak to him on the phone 3 times. He stated in each of these conversations that he had driven my vehicle, and that "it just wasn't doin' what you said it was doin'." I found this extremely hard to believe given how it was running when I dropped it off, but had no reason at this point to think the man was just flat out lying. During the first of these phone conversations, we decided on a course of action to take with vehicle. I waited another week and a half, and didn't hear anything, so I called back. When I finally got a hold of the guy, nothing had been done, and we ended up having the same conversation as the first time. I waited another week or so, left a few more messages to try and get a hold of the guy, none of which were returned. After 4 or 5 attempts, I did finally reach Mac, and what do you know....we began the same conversation that we had already had 2 previous times!! I finally gave up in frustration, and told him I was just coming to pick it up. When I arrived to get my vehicle, they had trouble locating the keys. They were buried under at least a months worth of paperwork on a desk, so it was obvious that no one had had them for quite some time despite the fact that Mac had said he had been driving it, and he just "couldn't get it to do what you said it was doin'." I get in my old Ford, start it up, and what do you know....I experienced the same symptom that I had brought it in for three times before I got a half mile away from the shop!! So again, that brings me to my conclusion that the owner is either a flat out liar, lazy, or dumb. Those are really the only possible explanations. I would recommend that this place be avoided at all costs. I never thought I would be saying this, but I would rather pay the extra $10-$15 an hour labor at a dealership than ever attempt to deal with these people again. read more
