Hit debris on the highway and had a torn flex pipe. James…read moreand the tech that fixed my car were so great. Honest and took me right away. I am very appreciative.

Got me in quickly and fixed a broken muffler pipe while I waited, even though they were busy. Great…read morecrew and reliable service. Thanks!

On a Sunday afternoon my 92 Toyota threw a rod and on monday afternoon they had an estimate for me…read morethen the next Monday it was ready with a new engine for pick up. Great value for the time and money for the service I needed done. It would have been done on Saturday but the parts people put the wrong part in the right box which is no fault to them. Only bad thing about them is the secretary lady doesn't quite know how to answer all of the mechanical questions as the mechanics do.

Went to jiffy lube for a brake service, they tried to charge me $2200 for a full rebuild. Went to…read moreget a second opinion from Israel and he showed me that the brakes were brand new and just needed a bleed. Save me over $2000 dollars by going to see him. Highly recommend.

I just need to say that I love the people who work here, I love how they double and triple check…read moretheir work, and I told my husband that after I went there. But then the manager, Sam, went above and beyond when later that day I was in another town and something happened to my transmission and in my ignorance and frustration I called her and she was ready to come 30 minutes away to try and help me!!! In the meantime a friend came and we resolved the problem, and it had nothing to do with the oil change I had gotten earlier, but she was coming to my rescue anyway!! That is service beyond anything I expected! Thank you, Sam, and I am so grateful to have you guys here!!!

I came in for what is advertised as a 15-minute oil change. I had my young daughter with me, and we…read morewere the only car there. They drained my oil -- and only then informed me they did not have my oil in stock. At that point, my car was undriveable, and we were stranded there for over an hour while they searched around town for oil. I spoke with the manager, who explained they have not been receiving full shipments when they place orders. I understand supply issues can happen -- but inventory problems should be identified before beginning service. Draining someone's oil without confirming you can complete the job is entirely preventable. When I later called to request a refund, I was told it "wasn't their fault" that the oil wasn't in stock. Respectfully, inventory management is absolutely the responsibility of the business. I did not create the shortage. I simply came in for a routine service. This isn't the first time this has happened. On a previous visit, they removed my air filter and then informed me they didn't have the replacement, which also caused a significant delay. The issue isn't just the wait -- it's the pattern of beginning service without confirming parts are available, and then shifting responsibility when it causes inconvenience. Because I frequently have my daughter with me, I'm not comfortable returning and risking being stranded again. I was offered a half-off coupon, but that doesn't address the underlying issue. Very disappointing.

These folks were a class act. Had a last minute snow tire swap that I needed done by the end of the…read moreday and they took care of me quickly and for the best deal around.

Customer service has gone waaay downhill. If you call to discuss timing of service they say - we…read morewill get you in. Then you show up and they explain how it could be hours but they don't really know how long. Sad because it use to be great customer service.

the service took forever and just seemed like something was not going as usual. then i saw this the…read morenext day! the undercarriage protector dangling on ground from last bolt. what else could have gone wrong? update - after contacting jiffy lube, they acknowledged the mistake, came up with a fix, offered a transmission service free and gave me 20%off of gear box service a total of 3 and saved me some cash. i am satisfied with service and will return again. well done good job taking responsibility and offering solutions. thanks to manager jeremy!

I stopped in at the Jiffy lube service center (3433) over in Heber due to one of my tires having a…read moreslow leak. It was stormy and cold but they didn't hesitate to greet me and ask what I needed. I explained the issue and less than 5 minutes later I was given my car without the leaky tire. The crew, Antonio, Jason, and Gary were awesome! I'll def be going back simply for their service! PS - they plugged the tire for free!

Brian was very thoughtful, careful and rigorous in fixing our car. He gave great advice and made…read morethe repairs quickly and at what we think is a reasonable price. He and his folks have earned our future business.

We took our 24 foot RV to Brian after our transmission starting acting a little funny. Brian and…read morehis crew were so helpful and kind in helping to diagnosis the problem and talk through our options. Brian answered a million other questions we had and even taught us how to use the manual gear shift on hills to lessen the engine's burden LOL. As two young women on the road, we often feel unsure of whether we're being told the truth, and this was not the case with Brian. We left A 2 Z feeling happy and comfortable with our experience and the price we paid (we even got a few road trips recs).

Got a tire patched from a screw. They didn't return my wheel lock to where I showed them where it…read morewas. Now I have a flat and I can't put on my spare. Called today and they were unable to help.

great guys. very honest. I appreciate that the communicated and were very good at their work.read more

We had a brake booster repair at Tracy's auto repair. They said it was fixed and they let us drive…read moreoff in our vehicle. The brakes were faulty, and when I pressed the gas down to the floor, the car would stop mid traffic. It was a very dangerous driving situation that Tracy's Auto Repair allowed us to drive in as soon as we left their lot. Keegan (who works at Tracy's Auto Shop) claimed it was a faulty part, and he said that they would fix it, and yet, now, when it is still under time warranty, we brought it back, because it had completely broken down again, and Keegan said although it is in time warranty, it is out of mileage warranty, thus Keegan refused to repair it. Just minutes before, we had left Jiffy Lube to change the brake pads, which were still in time warranty, but were out of mileage warranty. Jiffy Lube fixed the break pads anyway, free of charge. We then drove straight to Tracy's Auto Repair and Keegan had us put on the break over and over again. He told us he could not repair it for two days and to return then. When we drove off, the same driving condition that was extremely dangerous occurred all over again. Additionally, it had completely melted the brand new brake pads and all the work that Jiffy Lube had just done for free. Keegan was extremely rude to my son and myself. We were in the middle of a move, and he could not have been more inconsiderate . Keegan then called this morning and said that it was not out of time warranty, but it was out of mileage warranty, thus Keegan refused to repair it. This is the worst treatment we have ever received at any auto shop, and it is the worst treatment that we have ever received as human beings in the way that Keegan treated us - ever. I would highly recommend Jeremy and his team over at Jiffy Lube in Heber City. I highly discourage anyone from patronizing Tracy's Auto Repair in a Heber City, Utah.

These guys are great and honest, My car would not start and i took it to Tracys Auto Repair and…read morethey said it was the starter. Quoted me a price if $539.00 . I couldnt afford it so i got a second opinion. Thats when i went to SOS services. This guy was the Best ! He looked at my car, said it was the battery cables were loose, tightened them and i was back on the road.Saved me a lot of money for being as honest as they get. I will not take my car anywhere else. Thank you Tracy (not affiliated with Tracys Auto Repair)