Natural Stone Countertops in Decatur was easy to work with and even though it took me several…read moremonths to find the perfect slabs, Ginger never put any pressure on me to settle for something else or to rush me in deciding. They did excellent work and I was allowed to help in the layout on the granite. Love the 15 year sealer and am enjoying the new look in my kitchen. I got the full granite backsplash and I couldn't be more pleased.

I would leave zero stars if that were an option. This has been, without question, one of the most…read moreunprofessional experiences I have ever had with a contractor. The communication and customer service were extremely disappointing from start to finish. Before installation, I specifically asked whether the cabinet backing needed to be installed beforehand and was assured that it did not and could be completed afterward. However, within 24 hours of the countertop installation, the countertops began falling apart. When I brought this issue to their attention, rather than taking responsibility for the installation, I was blamed for not providing "additional support," a requirement that had never been communicated to me. Even their own installers acknowledged that the cabinets had been installed nearly perfectly, yet once the countertops began failing, the responsibility was suddenly shifted to the cabinets. When I called to address my concerns, I spoke directly with the owner, Partha. I explained my dissatisfaction with the installation and the lack of communication regarding the necessary preparations beforehand. Instead of acknowledging the issue or attempting to resolve the situation professionally, he accused me of being rude to his employee and proceeded to use vulgar and inappropriate language during our phone conversation. I clarified that my comments to his employee were specifically related to the poor quality of the countertop installation. Rather than addressing the company's mistakes or offering an apology, he chose to argue with me and speak disrespectfully to me as a customer. The entire experience reflects a complete lack of professionalism, accountability, and customer service. I would not do business with Natural Stone Countertops again, and I strongly encourage anyone considering purchasing countertops from this company to look elsewhere.

Outstanding countertops. They installed exactly what I was looking for cheaper & faster than anyone…read moreelse in the area. Corey measured & cut it all out perfect.

We had Bad to the Stone come out and give us an estimate. They beat the two other estimates we got…read moreby several hundred dollars. They measured for our counter tops right away and had the granite installed within a week! From start to finish super easy to deal with. My counters look fantastic! Highly recommend!

great countertops!! beautiful granite and awesome serviceread more

From the owner: I can provide quartz colors around $60 a sq ft installed while others charge $100 or more for the…read moresame colors, I also provide a service to Protect your countertops from bacteria buildup and nasty stains. Have it cleaned and sealed with a 25-year guaranteed sealer. You invested a lot in your countertops now let the pro protect it for you. countertops are known to stain and absorb moisture into it which causes bacteria buildup in the pores of the stone. With my sealer it creates a safety barrier that keeps the moisture and bacteria out of your beautiful countertops. I never ask for payment up front you pay at the time of us protecting your tops after we complete it. Thank you Mr. Johnn Ray

Jonathan and his team fabricated and installed an unbelievable beautiful finished product at my…read morehome. He came out and measured and a week later had everything installed. The polished edges were smoother than glass. the undermount bowls were very clean fit perfectly. They cleaned everything up upon leaving. Southern Hills communicated extremely well through the whole project and came out exactly when i needed them. I would highly recommend them to anyone looking for a top of the line granite or quartz finished product. 5 stars!!

From the owner: We are a veteran owned business specializing in custom Granite, Marble & Quartz.read more

I found Robert on a Facebook buy/sell group and given my past history with finding competent…read morecontractors in the Manchester area i was cautious. That said, i know enough about the trades to know what to watch for in the quoting interactions. The project is now complete and there were no misses - on any commitments or at least on the one small delay we received constant updates for the duration of the two hour delay. The counter tops look as great as we expected. Zero concerns to use Robert and crew again - and probably will when re take on the master bathroom.

For anyone that is wanting to install new countertops, I would highly recommend you give Robert at…read moreSet N Stone Granite a call! I truly appreciated his professionalism and understanding of what my wife and I wanted to do in our kitchen! You can go to Lowes or Home Depot, but do yourself a favor and give Robert a call before you decide I know my wife and I are glad we did!!! Robert is a we can do that type of guy not a we can't do that and my wife and knew that he cared about the quality of his work!

The Rocky Tops crew did a good install job considering the un level floor on which my cabinets sat…read more There were some small un calculated areas that should have been seen before installation. Two things: NEVER let anyone cut granite in your house without the device made to connect to the saw the collects the massive amount of white dust! As the result of not using the right equipment and not sealing my kitchen off it took me three weeks to clean all I could see on surfaces then hire someone to get to fabric,baseboards, blinds, shades and windows. Warning two. Tell your install crew not to put any cans, brushes or rags on your furniture. One of the installers left a rag soaked in a caustic material on my antique ponderosa pine table, causing it to cloud into the wood. The table top had to be completely refinished. My Rocky Tops agreed to pay for that but since the job in April, keeps telling me the "woman who writes the checks" hasn't. I paid for the refinishing in hope that the woman who writes checks would come across the payment due to the customer subjected to carelessness causing damage. These were nice people to deal with and they accommodated me by finding a granite that matched my budget. They just need to be more aware of what they are doing while in someone's home and stand behind their word Now, no one wants to return my call

I had a granite countertop installed and, unfortunately, the experience ended on a disappointing…read morenote. The initial installation could not be completed because the sink was cutout incorrectly. To their credit, customer service was great, and they corrected the issue. After the countertops were installed, I noticed the sealant was uneven, and they again responded promptly and sent someone out to fix it. I genuinely appreciated how both of those issues were handled. However, my experience took a much more concerning turn afterward. I discovered that one of my security cameras had been moved and was no longer facing my door. Footage from another camera also appeared to show a teenager tapping on my garage door window, seemingly to check whether it was secured. I sent the videos to my sales associate, who said she would pass them along to management. After having to follow up myself, the response I received was that they weren't sure why the camera had been moved because there was no reason to move it, and that the individuals involved had been spoken to. I understand that mistakes can happen, and I appreciated the customer service I received with the countertop issues. However, when something happens on your property that raises security concerns, I believe it deserves more than a delayed response relayed through a sales associate. In my opinion, a phone call directly from the manager, acknowledging what happened and offering a sincere apology, would have been appropriate. The quality of customer service during the initial problems gave me confidence in the company, which made the lack of direct communication and accountability afterward especially disappointing. The countertop issues were corrected, but the way the security concerns were handled left a lasting negative impression. Good customer service is not just about fixing installation mistakes; it is also about how a company responds when something more serious happens.

The owner, Frank is a very dependable and trustworthy man who's word you can trust. Whether the…read moreproject is a major one or a small one Frank does precise work and gives every attention to detail. He can tackle the most intricately designed project and complete it in a timely and reliable manner. Frank's word is gold and you can bank on it!

MasterWorks is an outstanding custome cabinet maker and Adam Buchanan is a superlative…read morecontractor. we had the pleasure of utilizing them on a project for new cabinets for our family room, office, new kitchen island and MBR. The cabinets were outstanding in construction and detail. Adam and Tony are meticulous in their installation procedures. This company is totally focused upon customer satisfaction. They are not happy unless you the customer are happy. Their work is outstanding. After they installed our original order, we ordered additional units for our home. Buy and order with confidence and know that you've engaged the finest cabinet maker in the Nashville area.

Great service, quality work, easy to communicate with!! I'll use them again and happy to recommend…read morethem to others now.