I firstly booked a Caribbean cruise with Lauren ( Sittingbourne TUI) branch that was at the Cruise Show in Olympia, London , she was very helpful, we decided to change our cruise destination after 6 months and before our cruise departure date Lauren has worked extremely hard in advising and finding us a cruise nearer to our home ( U.K.) Over time Lauren continued to support me with my many questions ( as we had previously only done 1 cruise on Royal Caribbean- Brilliance of the Seas to the Persian Gulf) therefore I had many questions She has always returned my calls and replied to my many emails I highly recommend her customer care and expert professionalism when dealing with me Although her colleagues tried to assist me in her absence I was not totally satisfied with their efforts In fact, the last colleague who tried to answer my question about electrical sockets on Explorer 2 ship misinformed me that it catered for the U.K. sockets ( hence no need for adaptors !) I was not happy as I felt she assumed that all of the Marella ships were fitted with U.K. sockets In fairness to her , she did allude that Lauren has had experience of sailing on Explorer 2 and would be best to answer my questions, In her honesty she said to me ' whatever I suggest to you you may not accept, so best to speak to Lauren' Indeed over a year or so I have built up a great customer relationship with Lauren whom I recognise as being excellent and professional in her customer care Thank you very much Lauren read more

A brilliant estate agents, the best in sittingbourne! Willing to put the time and effort in to get a brilliant deal for you. Just tell them what you want to pay and when you want to go and they will find you a brilliant deal. Also I found it cheaper online and they matched the price. I as very happy. The staff are very cheerful and really get you into the holiday spirit. They have a wide range of catalogues and if you can't find what you are after they are more than willing to heelp. They also offer a service where they will change money up fo you. read more

Stuff are rude and havent a clue what there taking about, robbed us of money as the lady cassie who booked our holiday added an extra room on by mistake and tried charging up £1400 extra which we still ended up paying £300 of! Then 2weeks before the holiday a member of family passed so we needed to move the holiday so we didnt miss funeral which they wouldnt do we had to loose our money or miss the funeral! Discusting attitude from this company we go away every year with on the beach and olympic holidays online had no trouble at all also was cheaper with them too when we checked prices. Will not use thompson again neither will the family put in a complaint to head office read more