If you like paying for and waiting for draperies that won't be delivered, then Tucson Drapery is your go to place. There is not an ounce of professionalism in the running of their business. They make and confirm appointments that they don't keep. Payments are made and the merchandise is not delivered or installed. They should be renamed as Sometimes Drapery. Sometimes they do a great job, sometimes they show up when they are supposed to. Sometimes you get a refund. I feel that by posting this review I am saving others from the head banging frustration of working with Margarita. I did give them two stars because when and if they follow through they do a good job. read more

Ernesto and Margarita were a pleasure to deal with for new drapes covering our dining room sliding doors. They came to our home with sample books and drapery rods. They measured our space and subsequently installed the drapes we had selected, and they look great. The price was reasonable we wholeheartedly recommend them. read more

PLEASE DO NOT USE THIS SERVICE. I started a transaction in June2024, and it never was completed. This company has so unending excuses. They have continuous family drama. Appointments made and not kept. I never ended up seeing my final product. I began the process of requested-refund in November, and I have seen only dribs of partial repayment come in. Now it is the end of Dec2024-no full refund. The owners will drive you crazy and frustrate you immensely. read more

I have worked with Ernie and Margarita for over 10 years. Complete and total satisfaction, creativity, personal service is extremely satisfying. They have made drapes, Roman shades, shower curtains, recovered dining chairs, sofas, designed and made a beautiful ottoman. Exterior cushions, blinds and the most wonderful gift was taking time to fly to Michigan and install 11 Roman shades for a home we had just built. Many times I have recommended them. Their bedding is just beautiful. Also, Ernie can help design an upholstered headboard or entire bed -any style you might like. read more

Tucson Drapery - Furniture Reupholstery Near Me - Tucson, Arizona

I had my dining room chairs reupholstered, and several draperies made. The end results were beautiful, and I do not hesitate to recommend them. read more

Keep your word. Unreliable! Arrived late. I called Margarita at 4:45pm to see where she was. Margarita answered and said the appt is at 5:00pm not 4pm. I said ok, even though that is not the time that I set up with her. Then she asked what's the address which was strange ...because it's 15 minutes from being 5pm. If she did not have the address...how was she coming at 5pm. I gave her the address. At 5:45 , I texted and said, let's just cancel. I was tired of waiting. Left work early to meet her, and this is what I get. ??? She text back saying, are you sure you want to cancel, I'm very close. I did not respond. Around 6 o'clock, she knocks on the door. Margarita came in for about 10 -15 minutes , measuring one window for curtain length. Indicates she can hang the curtains on the rods that I already have up, sometime after thanksgiving. She said, don't worry , I will call you tomorrow. You will receive a call from me tomorrow and I'll give you the exact time. Well I haven't heard from her since and there was three days ago. Before she left, I asked Margarita how much do you charge...." Well I'll let you know, I normally charge $35 a window." That was strange too. She originally stated she was going to charge me $25 dollars a curtain per window to hem it; and I will hang them on your rods free. Now she saying if you purchase the right length it's going cost you $35 a window. I guess it doesn't matter. Never heard back from her. What a waste of my time. read more

So I'm here to respond to the service provided as a consequence to my past experience at Tucson Drapery. Margarita was unwavering in doing whatever she could to make good for what happened before. She went above and beyond to show me that she was not the business who didn't care but the one that did. They ended up finishing the job and delivering it as promised. I think that we all learned a lot from the experience. Good will can be redeemed. It takes work, skilled diplomacy and customer care !! And my mistake!! I had not paid a deposit as I thought!! read more

I hesitate to write this because we liked them and the draperies and shades that we got were fine however their customer service is very poor. It took many more weeks to get the drapes than they said. They were almost non-communicative. Sometimes did not show up when they said they would. I have written many emails that are never answered. And phone calls that are not answered with no way to leave a message because the mailbox is full. In short, I am now hiring someone else to finish the job (replace a shade that they took to repair and rehang some new shades that fell down almost immediately). I sometimes wonder if they are still in business. read more

I just moved to Saddlebrooke Preserve. The house I bought is lovely but something just wasn't right. It was the cheap, dingy drapes. I checked through some online sources, but the windows are extremely tall and I couldn't find the weave and color I had in mind. I called Tucson Drapery based on an ad. I intended to get several estimates, but Margarita and Ernie showed up with five or six sample books, were enormously patient, and gave me a very reasonable bid on my selection, which was a very classy open weave linen. They ordered the fabric and Margarita created them in their shop here in Tucson. Yesterday, Ernie installed them - 13 panels. The house is transformed!! They are perfectly crafted, carefully pressed and hung. Everyone who walks into the house is impressed. While he was here, Ernie noticed my sofa was uneven because of a moving incident on one foot. He ordered all new feet and came and installed them for free. I can't recommend these folks enough! Quality, professional, helpful! Nice people, too. read more

Ernesto and his team did an amazing job reupholstering our dining chairs. They replaced old fabric cushions with a beautiful faux leather. They were very reasonable in price, especially for the quality of craftsmanship. They even picked up and delivered our chairs! Highly recommend. read more

Beautiful work and the BEST customer service! Margarita answers and returns calls and emails promptly and their work is top notch. read more

Tucson Drapery - Dining drapes - Furniture Reupholstery Near Me - Tucson, Arizona

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We needed 8 dining room chairs reupholstered and found Tucson Drapery after bad customer service with a different upholsterer. I can't say enough about how great our experience was with Tucson Drapery! The owners run the shop and go above and beyond based on our specific needs and taste. Covid delayed one particular fabric we initially wanted but when we made our final choice the chairs were picked up and delivered back to us in under two weeks. And the results are beautiful!!!! 5 stars, highly recommend! read more

Ernie just finished installing the cornices he made in our great room and dining room. WOW. We waited for just the right material and just the right company to do this work for us. I called Margarita after having gotten a quote from another company that was so inflated and included all kinds of extra fees. She and Ernie came out to our home in Saddlebrooke Ranch and gave us a quote that was fair and straightforward. We hired them immediately. They completed the job in a very short time and Ernie came and perfectly installed the cornices. They are GORGEOUS. They make our home look complete and warm, something my husband always complained about, "the house looked cold, not anymore". We look forward to having them do more work for us in the future. read more