I strongly advise caution when considering Tucson Cryo & Wellness. My experience has been marred by deceptive advertising, poor communication, and unprofessional conduct, and I am currently pursuing a refund for $1,200 under the Arizona Consumer Fraud Act.
When I joined in January, I was not given any written contract, receipt, or explanation of membership terms. I dealt with three different new employees in one week--none could explain the service agreement or policies. I was told the treatment was $600 with no mention of a three-month minimum or recurring charges.
Despite cancelling in February (which was confirmed in person), I was still charged in March, April and May. The only refund issued was for May--three months after I had already cancelled. When I questioned this, the co-owners were dismissive, evasive, and at times, outright rude. During one visit, I was told to "have a seat" while they prioritized others, despite my appointment time having already started.
I only continued visiting briefly because cryotherapy was prescribed for a serious injury, and I was desperate. Being unemployed and recovering from an accident, there's no way I would've agreed to a long-term, high-cost plan.
After trying multiple times to resolve this amicably, I received a condescending email response and no real accountability. There was zero transparency, no documentation, and no professionalism. I've now filed a formal refund request and filed a small claims suit to rectify the matter.
I rarely leave negative reviews, but I feel obligated to warn others: If you value clear communication, ethical billing practices, and respectful treatment--look elsewhere. read more