I am genuinely appalled by Dave and his complete lack of professionalism and the disrespect I was treated with. Below is the initial Google review I left for the business (before Dave took down their Google Business account since it clearly shows his true colors), and attached are my emails with Dave without skipping any replies (including my own). This is not a man you want to go into business with.
Initial google review:
"I'm not one to write negative reviews whatsoever, but I'm honestly quite disappointed by my experience here. Dave and I spoke via email where he directly agreed to complete the job of repairing BOTH my driver's side door and bumper for $1,500, despite the original estimate being $1,882. I was so excited to finally have my car fixed despite my limited student budget, but I made the stupid mistake of NOT signing an updated estimate when I dropped my car off. Dave said the job was a "handshake agreement" and sadly I don't believe this action means as much to Dave as it does to me.
I came to pick up my car a few days later and my driver's side door looked fantastic, but my bumper was untouched despite still having to pay $1,530. I emailed Dave the next day reiterating that his previous email said he would complete the full project for $1,500 and asked if I could drop my car off the next week for the job to be completed. Dave replied by basically guilt tripping me talking about how he "discounted" the job by not doing my bumper because his men have mortgages, bills, etc. I completely understand this since I am in the same position, but that is NOT a discount nor what we had spoken about. If I had known the job would simply be incomplete or if Dave had been honest and just told me he could not provide any discount (which I would've understood with no problem), I would have taken my car elsewhere since I literally do not have any extra cash to pay for my bumper now. I originally planned on leaving an amazing 5 star review, and it's really disappointing that my kindness and understanding was taken advantage of when I would have been completely fine going elsewhere.
Like I said though, my driver's side door looks great and the turnaround was super quick (hence why 2 stars instead of 1). My problem is not the quality of the work or the fact that I found the prices unreasonable, it's that nobody communicated to me that the job would just be incomplete and I was then guilted when I inquired about it when I could've just gone somewhere else." read more