While this particular Tubby's may make the best subs around, my Mom just had an incredibly horrendous experience there. She ordered two Jumbo submarines minus the lettuce through the drive-thru and paid with her debit card. When they were opened, they were obviously not Jumbo AND they had lettuce! So, my Mom called the shop right away and the person who answered the call told my Mom she could come in the following day between 10-4 and get her 2 subs made the RIGHT way. My Mom was happy and appreciated it. Until, the next day when she went in to place her re-order. The workers behind the counter said they could do nothing for her even though my Mom gave the name of the worker who helped her and the time of her order and phone call. They went and got the owner who happened to be there and my Mom explained the situation yet again and... he basically treated her incredibly inappropriately and rudely. He called her a "thief", accusing her of trying to "steal" the subs from him. She urged him to look at the receipts from the night before as proof that she ordered them. He lied and said that there was no record of the purchase. When my mom called her bank the next day, there was record of the purchase and my Mom was able to go in a get proof of the order she had indeed placed with her debit card. When he asked what she used to pay she told him her debit card and tossed it down on the counter. Later he accused her of "assaulting" him by throwing it at his chest. She did tear up the punch cards that were given to her from previous visits and tossed them up in the air... in frustration but not in aggression or anywhere near that. The whole time the owner was being verbally aggressive and inappropriate towards my Mom. He said he was calling the police. My Mom said she was fine with that because she in no way did anything wrong. She was urged to leave the establishment by the workers. My Mom did. The owner followed her out and began to take photos of her license plate. She attempted to take a picture of his but her cell phone camera would not work. So she turned and walked towards her car. One of the workers rushed her from behind and shoved my Mom two times. There were two men walking into the shop at that time and my Mom yelled for help. They told her that they were co-owners and were not on her side in what was going on even though it was obvious that the worker acted out of line completely by going after my Mom. To shed further light on the situation, my Mom is 60 years old and rescues homeless and abused dogs off the streets of Detroit. She is taking care of her very ill Mother and is the LAST person on this planet who would act out aggressively. The owner claims his worker was "protecting" him from my Mom. My Mom contacted the corporate office who offered her an inadequate service regarding the situation. All my Mom wanted was an apology from the owner for his lies and how he treated her. It is my assumption that the corporate office put some type of pressure on him. He called her and attempted an apology ... but he still called her a thief and that she assaulted him with her debit card, etc. This is such a disturbing situation especially because when the police arrived at the scene, instead of one talking with my Mom and the other talking with the owner, they went into the shop first... so basically the owner and the 3 workers all told the same lies to the police and being it was the word of 4 against 1, they took no regard at all to what my Mom had to say about the whole experience. I'm not sure who will even read this but just thought I'd share what happened. I say go to Jimmy John's, Subway, Firehouse, Quizno's and ditch Tubby's. It's terrible because whenever I visit back home, I ALWAYS get a Tubby's pizza steak and cheese submarine... and I found them to be extra well-made from this particular Tubby's Sup Shop. This owner fabricated a story, his employee physically attacked my harmless, 60 year old Mom, and the police and Corporate Tubby's basically blew my Mom off with a "Too Bad So Sad" response. And to clarify one important fact, the worker who told my Mom to come in the next day to get her order made-right WAS PRESENT at the time and also did admit to Corporate Tubby's that she herself gave that particular directive. So, all that had to be done was make my Mom her 2 submarines... to ensure a satisfied, returning customer. The owner could have then used that as a learning experience for his staff and give them directives about how he would like future situations of "orders not made right' to be handled. Instead my Mom is shaken to the core by being made out to be a liar....she was physically attacked... and was disregarded in every way possible. So, NO MORE TUBBY'S for this family and I will urge anyone and everyone I cross paths with to do the same. Shame on the owner, shame on Tubby's Corp. and shame on the Warren Police officers involve. read more