My husband and I came to Tuan after being dissatisfied with our prior agent, who made a number of mistakes on our written offers that we managed to catch the night before submitting (which as you can imagine, is pretty nerve-wracking when you're a first-time home buyer!). When we first met Tuan, he essentially told us "some people make mistakes. I don't." And I can say that throughout the entire process, Tuan never made a mistake. Without Tuan, we definitely would not be in our home today, and I can not recommend him more as an agent and friend.
From the very beginning, Tuan put in 110% to help us in our search, including driving out over an hour the day after he met us to review a house that we were interested in, taking detailed pictures and providing much more information and research on the house than we had ever received from our previous agent. Our previous agent was very highly reviewed on Yelp, and had all the right answers when we interviewed him, but Tuan is both very highly recommended and (and I cannot stress this enough) will put in the time and effort to really help you in your search. We got the sense that our previous agent was so busy that he didn't really put much effort or attention into our search, and in the Bay Area, that is a huge disadvantage. Tuan went the extra mile for us on every single listing we were interested in. We never got the sense that he was too busy for us.
Tuan's goal is to make sure his clients are ultimately happy and satisfied. He never put pressure on us to close a deal, and in fact, even recommended that we not raise our bid on a house when he sensed that we weren't 100% excited about the house. He was as upset as we were when we lost the bid on a house that was nearly half our budget, after he had spent numerous hours talking with their agent and formulating the best strategy for us to win the house (we ended up losing the house due to entirely unrelated reasons). The house we ultimately ended up in is probably not one we would have looked at in the beginning of our search, but we are so happy with our home and we know there is no way we would have won our bid without Tuan.
Tuan is a former appraiser and it really shows. We were willing to bid much more on our house, but Tuan coached us on an amount that was exactly where it needed to be for us to be competitive without overbidding (and this was on a house that had essentially no relevant comps). Tuan helped us navigate the bidding process masterfully, and we were very happy with the end result.
The process of buying a home in the Bay Area is not an easy one, and you want the best agent you can get by your side. We interviewed numerous agents both off of personal recommendations and reviews, and worked with another highly rated agent, and Tuan is the best agent we encountered. Tuan's knowledge and contacts help him give his clients the best shot at putting in the right offer under the right conditions, and his work ethic makes sure that he does whatever possible to win his clients the house.
And Tuan's relationship with his clients does not end after you close on a house. He is still someone that we regularly go to for advice and recommendations, and feel lucky to call our friend. Even two years after we closed, when we went to refinance, Tuan was there to help us prepare for the appraisal and offer advice on how best to get the appraisal number that we needed (even offering to personally meet the appraiser at our house).
Buying a house is one of the biggest financial and personal decisions many of us will ever make, but Tuan is someone that you can trust to help you every step of the way. The only thing we regret about Tuan as our agent is that we did not come to him sooner! read more