I had been going here for years until now. I went there over a week ago to get new wheels and tires for my Camry and Frank the owner of the shop helped me like usual and placed my order and said everything would be in the next day. I told him I would have to come in on Friday, the day after and he said no problem. I came back Friday to do the install and one of the wheels was used, not new like the other 3, honestly, I didn't really notice due to the wheels being matte black. Frank insisted on getting me a replacement wheel and that he was going to take care of it. I said ok. He told me that it'd be in next Wednesday and to come in and they'll switch it out with the used wheel and I said ok. 5 days later, on Wednesday I go back to the shop in the afternoon and I speak to Frank and he said that the wheel hadn't come in yet and that he was going to call the warehouse. He said that I'd be in later that day and that he was going to call me and let me know when it comes in. I said ok. Thursday went by and I still didn't hear anything from him and so I decided to go there since I had to run to Lodi anyway. When I got there, i walked up to his desk in his showroom and start talking to him after he finished with another customer, his response to me was as if I was annoying him by even coming in there. He told me with an attitude and sarcasm that he was going to call me when it came in and then repeated that again as if I was a child. I walked out stunned because, Frank was the one who insisted on doing this and yet he's giving me an attitude which I never gave him whatsoever at all just because I came in to follow up with him since I never got a call back at least telling me that the wheel hadn't come in and that he was working on resolving it. Instead a unneeded attitude and sarcasm. The next day, I didn't even bother trying to go there because I was already upset at how he spoke to me so I had my phone with me all day just in case he'd magically call me and of course, no call. Monday came around, almost 2 weeks now and I was having other work done to my car and figured I'd go by there in the afternoon. I went by there after 4pm and at first, Frank wasn't there. David who's always been very friendly and helpful told me that he stepped out. He didn't know when he was coming back. David told me the wheel was there and to wait and after they were finished with another customers truck, that they'd take care of me, finally. The owner, Frank arrived 5 minutes after I spoke to David and I immediately walked to him and said in a nice way, "I thought that you were going to call me back?" His response was several excuses including something about his taxes. Not once did he apologize or say anything to show that he really cared. All he said in the end was to wait and they'll be right with me. I walk back to my car and get in it because it was raining and I moved my car slightly so that I wasn't blocking the entrance, I'm sitting in my car for over 20 minutes and the installers finish the truck and the customer leaves and then another truck pulls in just in front of me and immediately, Frank walks up to the owner and talks to him and the installers are all taking a break, knowing that I'm waiting there, that I've been waiting for a week now. I decided to just leave. I could have gotten out of my car and said something, but I'm a better person than that so I left and I'll never go back there ever again. To me as a owner of a business, if you're going to tell your customer that you will call them about something, you stand by what you say. In addition you don't give your customer and attitude because they're coming in and trying to follow up with something that you were supposed to follow up with them in the first place. If I was the owner of that business, and I knew that one of my customers had been waiting that long for that wheel, I would have made sure that they were taken care of immediately especially the fact that they had been waiting for a week. Don't waste your time going here because the owner will not follow up with you at all. His word is meaningless. read more