Great customer service. Linda at the till is a breath of fresh air and makes a very boring…read moreexperience that little bit better. Staff seem friendly and nice, crap parking ; )

Highly recommended if you need a lone and turned down else where... 5 stars, together with…read morefriendly, curtious staff always...

A modern reimagined branch by Barclays after closing the other two dated ones, to the…read moredisappointment of many customers that had the George street closer to their location / office . They boast five self service machines for a wide range of transactions. You do need to go to the cashier for Euro currency deposits. If you have a euro currency account then you can only withdraw money from it Mon to Fri, not on Saturdays. You may deposit money on Saturdays but they will reach your account the following Monday due to that department only open M to F. It is a quite busy branch during lunch time and Saturdays so keep that in mind if you need to visit it. I do hope they had one extra person for handling customer transactions on a desk, so only three stars in my review. Yes you can do better Barclays if you want to.

Barclay's has been my UK bank for a fair bit of time now, nearly 9 years if i want to be exact…read more I've persevered with them as i felt like i got fairly good service (bar one incident where they lost a cheque i was trying to deposit) and they were one of the few banks that were not bailed out by the government back in 2008 when the economy took a steep dive downhill. with all the hassle involved in changing a bank and despite there only being two Barclay's branches in edinburgh i stuck with them. and then in what i'm assuming they thought a moment of genius they decided to combine their two branches into what i would assume is one super branch in a brand new shop location next to the apple store on prince street. so big new shiny branch with even extended opening hours on a saturday (yes they are open til 3pm!). this all sounds good, but for the number of times i've been there i've never been able to complete any banking transaction in under 15 minutes. simple things like moving funds from my ISA to my current account or getting international money when i'm going travelling. and why is there a wait you may ask? well in their stroke of genius to create this super branch they decided to get 4 self service do it all computer tellers. they are fairly handy even if the touch screens are a bit rubbish and it takes me ten minutes to type in someone's account details to transfer them money. but the really annoyance which is the main cause for my two star review is that they now only have two real live teller desks. TWO! and the queue for these desks is at least a half hour wait at any time during the day. i've been stood there for 45 minutes waiting to get to the front of the line with my annoyance clearly being felt by the rest of my company in the queue. i have to say reducing the number of tellers when combining banks was probably one of the daftest things i've ever seen. yes the electronic tellers are useful but the majority of people that walk into the bank need to see an actual person so it's just a bit shocking how Barclay's have really missed this important bit when setting up the new branch. yes i realise this sounds a bit ranty, but when you've spend 30 minutes queuing for two minutes of a teller's time you may find yourself a bit ranty as well. seriously Barclay's get it sorted!

There are lots of banks and branches out there, but still, there are some that are more attentive…read moreand personal than others. This branch - not far from Princess street - is hidden away from the crowds, because of the Tramline being built. Nevertheless, the personnel are keeping up their spirits and are still as helpful as ever. The branch has a spacious environment and if it needs be, it offers privacy using closed off cubicles.

This is my local bank that I regularly visit on my lunch break. I couldn't praise them highly…read moreenough as they are always super keen to please and helpful. I have both a current account and credit card with them and if I ever have an questions or issues with them then I pop in and everything is sorted out extremely last by a friendly member of staff.

Having been a member of the Capital Credit Union since it was literally one man and his dog up the…read moreRoyal Mile I think ,(25-30 years) it has been the one secure financial base for many of my transactions. I use it as a back -up for my main bank account but as I have become older it has in many ways been the mainstay of my financial future. My only concern is that it does not become too big and loses the personal touch, I have always had 100% customer satisfaction and I am not that easy to please. Long may it last.

If you are a working man or woman great. If not you cannot benefit from one of their foremost…read morefacilities and that is the Capital union Visa Debit card. I had been a good member of the union for about 18 months,i saved and even had a small loan with them. However,i got shot of my own bank (LIoyds TSB)for the amount of charges they were levying against me so i called into the Hamilton place branch of the union to upgrade my account which would have included a debit card to be told "Sorry,we cannot give you a card as you are not in paid employment. Now,let me make my situation clear here. First of all,i wasn't some deadbeat on the dole,i am a genuinely disabled person who has his own house and i was getting about £220 per week clear from the DSS,my mortgage was paid for and i am rates exempt with no bad debts but still they refused me a poxy debit card because i wasn't in "paid employment". Well,suffice to say i am no longer a member of that Credit Union,in fact i now bank with a non-status bank who have given me a good Mastercard Debit card so up yours capital,here is one customer who is getting on all right without you and,as far as loans are concerned i joined another Edinburgh Credit union who cater for my loans request just nicely. They're gain and your loss.

Well-lit area... Several cash points near the mile…read more.. Mind panhandling...

This has been my favourite bank building in Edinburgh! I mean, it's massive if you look at it from…read morethe outside and even inside! This used to be a Lloyd's TSB branch before it had to split and now have TSB in Scotland and Lloyds in England and Wales. You will find at least one person available for information in dedicated desks, advisors for personal appointments , up to three personal banking cashiers and one business one, self service deposit points (same day). At the moment their 5-5-5 current account is great: interest , reward, switch incentive! Friendly and helpful staff! Definitely recommended!

I've been a client of this George Street branch for over two decades and I have nothing but praise…read moreto give to these guys. From the cashiers to the front desk operator, to the mortgage advisor, be certain that they'll try their best to help you out. Like most of us I've been using internet banking for a very long time, which means that there was no need for me to get to that office personally but when my debit card got charged by a Hong Kong company (via London) for some electronic goods that were paid for but never delivered I was forced to pay them a visit for a "chargeback". On producing all the relevant documentation supporting my case (email communication with that dodgy company asking for a refund, bank statements, etc.) the very efficient & professional front desk operator assured me that I'll get a full refund within 10 working days (through my debit card company) ... and I did... Full marks for them; keep up the good work!!!

Always very helpful and decent opening hours on a Saturday. They have solved numerous problems for…read moreme, from getting documents verified to getting commission free currency. I do agree with jmk though, thanother teller would solve the queue problems.