Great customer service. Linda at the till is a breath of fresh air and makes a very boring…read moreexperience that little bit better. Staff seem friendly and nice, crap parking ; )

Highly recommended if you need a lone and turned down else where... 5 stars, together with…read morefriendly, curtious staff always...

Well-lit area... Several cash points near the mile…read more.. Mind panhandling...

This is a small branch of the Bank of Scotland which seems to operate more limited opening hours…read morethan some of the bigger branches in the city centre. The bank doesn't have business banking facilities so if you have change to cash you will probably be limited to just 5 bags per day. There is also no foreign exchange available at this branch. The branch has two cash machines at the front and a couple of teller desks inside, along with a welcome point. I have found the staff to be particularly helpful in this branch, even though it doesn't offer full Bank of Scotland services. One thing I particularly liked when I was last in was how all female staff members were wearing a uniform - it was great to be able to tell who was a staff member immediately because of this. Another thing to bear in mind if you are a Bank of Scotland customer is that sometimes the queue for a cashier is shorter than that for the cash machines so you can save time by going to one of the tellers for your withdrawal.

Having been a member of the Capital Credit Union since it was literally one man and his dog up the…read moreRoyal Mile I think ,(25-30 years) it has been the one secure financial base for many of my transactions. I use it as a back -up for my main bank account but as I have become older it has in many ways been the mainstay of my financial future. My only concern is that it does not become too big and loses the personal touch, I have always had 100% customer satisfaction and I am not that easy to please. Long may it last.

If you are a working man or woman great. If not you cannot benefit from one of their foremost…read morefacilities and that is the Capital union Visa Debit card. I had been a good member of the union for about 18 months,i saved and even had a small loan with them. However,i got shot of my own bank (LIoyds TSB)for the amount of charges they were levying against me so i called into the Hamilton place branch of the union to upgrade my account which would have included a debit card to be told "Sorry,we cannot give you a card as you are not in paid employment. Now,let me make my situation clear here. First of all,i wasn't some deadbeat on the dole,i am a genuinely disabled person who has his own house and i was getting about £220 per week clear from the DSS,my mortgage was paid for and i am rates exempt with no bad debts but still they refused me a poxy debit card because i wasn't in "paid employment". Well,suffice to say i am no longer a member of that Credit Union,in fact i now bank with a non-status bank who have given me a good Mastercard Debit card so up yours capital,here is one customer who is getting on all right without you and,as far as loans are concerned i joined another Edinburgh Credit union who cater for my loans request just nicely. They're gain and your loss.

Really happy with the service I've received from Bank of Scotland. This is the location I came to…read moreopen my first bank account in this country and I've received consistently good service for the past two years. They've recently closed the smaller Stockbridge location, forcing me to come into this site more now, but I can't say I've had a bad experience yet. My requests are dealt with in a timely manner, service is always polite and welcoming and I never have to wait long for service. Highly recommended.

DO NOT USE A BANK CARD FROM A DIFFERENT BANK HERE!!!!…read more I attempted to withdraw £150 but the machine ate my card and never gave me the cash. I asked a worker there for help who said that since it's not a Bank of Scotland card, that there was nothing they could do about it, even though it's THEIR machine. So I have to contact my bank to disputed the transaction. Of COURSE my bank shows a £150 withdrawal even though the machine gave me zero pounds and took my ATM card. Great start to a vacation. Thanks Bank of Scotland.

There are lots of banks and branches out there, but still, there are some that are more attentive…read moreand personal than others. This branch - not far from Princess street - is hidden away from the crowds, because of the Tramline being built. Nevertheless, the personnel are keeping up their spirits and are still as helpful as ever. The branch has a spacious environment and if it needs be, it offers privacy using closed off cubicles.

This is my local bank that I regularly visit on my lunch break. I couldn't praise them highly…read moreenough as they are always super keen to please and helpful. I have both a current account and credit card with them and if I ever have an questions or issues with them then I pop in and everything is sorted out extremely last by a friendly member of staff.

A modern reimagined branch by Barclays after closing the other two dated ones, to the…read moredisappointment of many customers that had the George street closer to their location / office . They boast five self service machines for a wide range of transactions. You do need to go to the cashier for Euro currency deposits. If you have a euro currency account then you can only withdraw money from it Mon to Fri, not on Saturdays. You may deposit money on Saturdays but they will reach your account the following Monday due to that department only open M to F. It is a quite busy branch during lunch time and Saturdays so keep that in mind if you need to visit it. I do hope they had one extra person for handling customer transactions on a desk, so only three stars in my review. Yes you can do better Barclays if you want to.

Barclay's has been my UK bank for a fair bit of time now, nearly 9 years if i want to be exact…read more I've persevered with them as i felt like i got fairly good service (bar one incident where they lost a cheque i was trying to deposit) and they were one of the few banks that were not bailed out by the government back in 2008 when the economy took a steep dive downhill. with all the hassle involved in changing a bank and despite there only being two Barclay's branches in edinburgh i stuck with them. and then in what i'm assuming they thought a moment of genius they decided to combine their two branches into what i would assume is one super branch in a brand new shop location next to the apple store on prince street. so big new shiny branch with even extended opening hours on a saturday (yes they are open til 3pm!). this all sounds good, but for the number of times i've been there i've never been able to complete any banking transaction in under 15 minutes. simple things like moving funds from my ISA to my current account or getting international money when i'm going travelling. and why is there a wait you may ask? well in their stroke of genius to create this super branch they decided to get 4 self service do it all computer tellers. they are fairly handy even if the touch screens are a bit rubbish and it takes me ten minutes to type in someone's account details to transfer them money. but the really annoyance which is the main cause for my two star review is that they now only have two real live teller desks. TWO! and the queue for these desks is at least a half hour wait at any time during the day. i've been stood there for 45 minutes waiting to get to the front of the line with my annoyance clearly being felt by the rest of my company in the queue. i have to say reducing the number of tellers when combining banks was probably one of the daftest things i've ever seen. yes the electronic tellers are useful but the majority of people that walk into the bank need to see an actual person so it's just a bit shocking how Barclay's have really missed this important bit when setting up the new branch. yes i realise this sounds a bit ranty, but when you've spend 30 minutes queuing for two minutes of a teller's time you may find yourself a bit ranty as well. seriously Barclay's get it sorted!

The No1 Currency Exchange on the Royal Mile was the first, and as it turned out, and only currency…read moreexchange I went to on my Scotland heritage travel trip in July 2019. I stopped by to get some of the local currency in my first 24 hours in Scotland and before heading out to get my rental car. The exchange rate was good and the worker friendly. For the rest of my trip, I went with ATM withdrawals as the fee my bank charged me was small and they ran the conversions. Going through the in-person exchange was a confidence builder, especially at the beginning of the trip. I was asked questions about how I wanted the currency and what exchange rate I wanted. It helped me pay attention to what the different bills and coinage were. While I did not use another currency exchange place on my trip, it was helpful to have the in-person exchange in my repertoire to know I could do it again if I needed to.

I went here to exchange my currency for the local pound sterling, and the service was very…read moreefficient and straightforward. There was no fee required, and I was in and out in a matter of minutes. Would recommend this location specifically because the area is very picturesque and near a number of interesting attractions, so you can exchange your currency and have a nice walk by the shops/monuments.

Why, I hear you ask, are you reviewing a Bank of Scotland branch. Surely they are all identical?…read more It is true that given a few specialist services and quality of service, there is very little difference between the many homogenised Banks of Scotland worldwide. However few banks can claim to ruin a nation's most historically important street. Okay so I know many will say I am exaggerating, but to put this into perspective, The Royal Mile, stretching from the Castle down to the Parliament building has been for centuries, and remains, Edinburgh's (and therefore largely Scotland's) political and legal focal point. This carries with it a huge amount of historical and cultural importance. That's why tourists flock to this street more than any other. Metres away from this Bank is an example of a 1600s tenement house, just down is a 12th century cathedral which played a vital a part in the Scottish reformation and therefore helped sculpt Scottish history. All around are examples of 18th and pre 18th century, classic Scottish stone architecture, many housing important people from Edinburgh's past (no less than David Hume). So why, oh why, have they built this modern IKEA-eqsue, mediocre building, right in the middle of the Royal Mile stretching around into George Bridge, for all the world to see. It is inescapable. You cannot hope to miss it. Is this what tourists expect from Scotland's historical centre? A castle, a cathedral, and a huge corporate monstrosity, a perfect example of everywhere else? What does this say about how Scotland and how we view our own history and ongoing cultural development? For what it's worth the services offered inside aren't even of a high standard. Perhaps someone will attempt to defend this branch and its building, perhaps they love the square dullness or maybe they got a really great loan. I think it's ugly, in many ways.

This branch is a poor representation of Bank of Scotland. I have never had an issue outside of this…read morebranch with the company, but have used this branch 3 times and encountered three issues, always with international affairs. You would think the branch located in the heart of the tourist district would have that down by now.