This service is terrible, I was paying for 250 meg service for over two years and only after a storm they should up to fix the service to the street. The technician said the equipment on the pole was so old it cannot carry more than 100 MB service , no way could it do 250 mag that I've been paying for for over two years . Even after they fixed it it really wasn't even that much better , may be a little more stable. If you pay for 250 meg service , you get 200 if you pay for 500 meg you get 414. Meg customer service is a joke tech-support's not any better. I finally got rid of all of their equipment after years, I finally was told I could buy my own modem that would work with there system. It's so old , but if there was any other provider in North Georgia market I would do that. Now with 500 meg service I still can't watch a movie with out it stoping . with 1 TV .... 500 meg service should run at least 30 devices and not miss a bet... Over priced, no one has a clue how the internet runs. Talking about the internet with them is like Tic Toc talking to out government. I do live in the city limits so I should be able to get internet in 2023 ... Calling about getting some of the over charge service back that I paid for years .. is a f... joke You are talking to the customer service person on the phone and you can the kids yelling in the background... they have no idea what you're doing... read more

The TruVista service in Tifton, Ga is Terrible. They lie to you and tell you that their Supervisor is in a meeting and then they tell you that he is out of town to avoid talking to you. They say to call an 800 number to address your concerns and nobody answer the telephone. LOOK AT ALL THE BAD REVIEWS ON LINE. BUYER BEWARE DO NOT GET SERVICE FROM THIS COMPANY!!!!! READ THE REVIEWS DON'T JUST TAKE MY WORD!!!!!!! read more

They don't know the meaning of "Customer Service ". My Internet hasn't been close to what I am paying for at least 3 weeks now. It took 7 days on the first service call to get someone to my house. The service man fixed a connector in our junction box on the service pole in front of my house. The Internet worked correctly for about 30 minutes.... then right back to where I was prior to his visit. I am paying for 500 mg service.... at best I am getting 25 !! Now .... 3 days later after calling TruVista back.... still no service call and our service is very weak. It also periodically drops . During these times of Covid19.... it is extremely important to have Internet service for work and school. There is no excuse for them to take this long. I also own a condo on the coast of South Carolina that I have Charter Internet. Their service is second to none !! If I have trouble there.... if they don't come that same day... they are there the very next day. TruVista..... you better get up to date on your products and service..... if we had another choice in our city I would definitely choose the competition !! read more

They are the worst, no customer service. I waited over 33 minutes, the got cut-off. a couple months ago, it took 2+ weeks to resolve a problem. I'm going to move on to someone who will appriacate a good paying customer that has 2 accounts with them. thanks, Cleve Hunter read more

The TruVista Installers were prompt and professional. I had pre-purchased one of the modems from the supported list on their site - and had it ready when the installers arrived. I didn't like the age of those models - so, I also had a modern ARRIS 1Gigabit+ DOCSIS 3.0 cable modem ready ... and they were able to provision the new modem for me without issue. Since that installation date several months back - I have had rock-solid 100Mbit down and 10Mbit service up. TruVista service was delivered as promised, at the speed and reliability advertised. I am 100% happy with my choice of broadband provider. PS: now, I'm ready for the next speed boost ;) read more

I have not had any trouble with Truvista's service here in Toccoa, other than some weather related problems a couple of times & of course, they have NO control of the weather! My internet speed is exactly as promised & exactly what I am paying for, which is more than I can say for the horrible service I had from a previous provider!! read more

I'm sad to say the hopes of having more than 6 megs ( goodbye 1995) and getting 50 megs ( hello 2000) has already been disappointing. Less than 3 months after receiving my modem at our Farmhouse, the wireless broke and our internet is back to being slow. We have to use our own Apple wireless router yet continue to pay the rental fee for their wireless modem ( don't get me started on that industry racket - think about it, $4.99 to rent a modem that in the store would cost about $150/200 multiply that by years of "renting") anyway, off the horse. After 13 attempts and promises of call backs we have yet had an luck getting customer satisfaction. Tickets have no notes with them, techs say they have fixed the problem, but that "fix" lasts about the time the are out of the driveway. NE GA, lets rise up and demand reputable companies like Verison Fios or Xfinity provide us service. Give us some competition. Oh and I'm tired of being an orphan area. If I have property in GA I don't care what's going on in SC. I can't vote in SC so give us our GA stations so we can know what's going on under the Gold Dome in the state in which we vote! read more

Terrible. STAY AWAY. You are better off without internet. That will pretty much be your internet service with TruVista--non-existent. I am posting this because I am hotspotting my phone Let me begin by saying that every day around 8:30 am and 1:30 pm, our internet goes down. Not slow, but completely disconnected. It takes about 45 minutes for it to get back up and running. Their idea of "customer service" is a joke. I think everyone knows how to restart their modem and yet, that is the first thing they ask you to do when you FINALLY reach someone. Like I really want to call and wait on hold for 30 minutes to be enlightened by the infinite wisdom of your representatives when they say...."have you restarted your modem?" And their reply to my "yes" is "well let's try it again." And when nothing happens, they come to the conclusion that there is indeed a problem. NO SH*T. They will put in a ticket for you but are unable to give any kind of estimated time frame. I waited 3 days once before I received a call and then by the time I did our internet had "magically" started working again. I can't wait to ditch this godforsaken company. They make me want to break things. Oh, and they charge $100 bucks a month just for internet. Granted, we pay for 50 megs, but still! I don't know about you but that is INSANE. We had no other option when we moved here, otherwise, we would have stayed with Spectrum. read more