Just got a notification that owner responded…read more
There's no way to update my review, so -
Owner called me & asked me to remove my review. He got frustrated. At no point during the call did he simply apologize & tell me that he did some research after his visit & later discover that he was not licensed to do work in Georgia. Instead, he just kept asking me to remove my review.
Owner says I've written a bunch of negative reviews. See review summary. I was curious, so I double-checked - in 10+ years, I've written 827 - & 129 were 1 star reviews. That's less than 15%. I guess that's a lot to some people, but to me - his response & attempt to cast aspersions on my character makes me seriously question his honesty, integrity & professionalism.
Background / history******
Back in January 2025 this company was dispatched, by HomeServe, & sent to an older rental home we own in southeast Georgia. While waiting for Homeserve to find a technician, the unit at our family home in the same town started to run non-stop so they were assigned that trouble call as well. Adam was the technician & owner.
This visit was a 'second opinion' visit on the rental & it started off a bit rocky. HomeServe had struggled to find anyone local, & when they did send a someone, the original technician's diagnostic didn't make any sense. He said the unit needed to be cleaned before he could add refrigerant & did not believe that the unit had been cleaned that Summer - even though I witnessed the cleaning with my own eyes.
It took MULTIPLE phone calls, but HomeServe finally acted on their promise to send another technician for a 'second look.'
Once they assigned it to Salt Air (based in Jacksonville about 1 - 1.5 hrs away), for some reason, Mr. Adam kept texting me on my landline. I know this because my home phone number kept calling me & trying to 'read' the texts to me in that robo voice. Eventually, he started to call my cell phone. I couldn't answer because I was in the middle of physical therapy. During a break, I did attempt to call him back but got vmail. He'd left me a vmail saying he could be at the rental home by 4pm or 4:30pm at the latest, but I just needed to give him a call back.
I wrapped up my appointment & texted the tenant to make sure she was ok with it (we try to stick to the 24 hour notice rule, but sometimes its better for the tenant if we can get it same day), then called him back to let him know the tenant had agreed to leave work a little early to meet him - but I got vmail so I texted him.
When I finally spoke to him, verbally, he was wrapping up his day & the conversation was odd. First, he told me that he could accommodate any time that worked for my tenant. I explained that live 5.5 hours away, so I'm not able to just drive over & meet with repair people. When I suggested a 4pm appt, he said that was too late. I apologized & expressed my surprise - since he would have arrived at or around this time had he come that day. He explained that he was just trying to 'help me out' & that if he arrived that late in the day & needed a part, he'd struggle to get it because most supply houses close at 5pm & he wasn't even sure if there was a supply house nearby that he had an account with.
I told him that was fine, but I'd need to coordinate with the caregiver to either meet him or unlock the door or wait until i was physically in tow. Because of the tenant's work schedule, she can only accommodate very early (8am) or very late (4 or 4:30pm) appts.
The visits / assessments******
Once we got the appointment set up, he was very honest in his assessment of the rental property. He advised that he could add refrigerant but it might leak out in 3 months, or it might leak out in 48 hours. I told him to let me think about while he took a look at the other house.
When he called me back, he a) told me that he changed his mind & was no longer willing to add refrigerant to the unit at the rental home because he just didn't feel comfortable & didn't want me to waste money on what might only be a very short term solution. & b) the compressor was bad at our family home & while it wasn't covered by HomeServe, it was still under warranty & he could do the work if I paid out of pocket.
Homeserve rep called me & reiterated what Mr.Adam had said. He told me that I might be able to find a local person to repair it at a cheaper price & as a courtesy, he even texted me warranty info for the compressor & his price to repair (even breaking down labor versus refrigerant costs) so that they're be a record of it. I was disappointed in the news about the rental property HVAC, but told Mr. Adam I'd get back to him about the compressor repair.
The flake-out******
So imagine my surprise when I reached out to him 14 days later to schedule the compressor repair & he tells me that he does not travel 'that far' for work & he's not licensed do installs in Georgia. I reminded him of our conversation & sent screenshots (see previous review.)