I knew this was going to be a good company from the moment the owner came out for the estimate. I…read moregot estimates from the top 5 highest rated HVAC companies, and everyone else sent me a salesman with preset catalog options. But for this company, Mr. Willman arrived, and I could immediately see him making mental calculations as he walked around the house and took notes. I have kind of a unique layout and multiple stories. He had a wide knowledge of products and he was the only one who was able to offer a condenser unit that actually fit where I wanted. He made recommendations that no one else bothered with. I also noticed that everyone else offered a 10 year parts warranty but only 2 years labor, where Willman has 10 year on labor as well. Even with the extra customization, the price was very good. Came in kind of the middle low range of the average and half the price of the most expensive. The owner was also there checking in periodically during the installation. They were able to route AC to the kitchen, when everyone else said it wasn't possible with my setup. Very satisfied, and no issues as of 6 months. As a bonus electricity bill is down too.

Was able to help when weather was very cold outside and heat was blowing cold air. Jacob was…read morewonderful and appreciated the knowledge he had. We had heat before he left. He was fair and honest!

I highly recommend Complete Air Systems to anyone needing a new A/C or for servicing an existing…read moreunit!! This company always provides top notch service. They are honest and don't over charge or recommend services that aren't needed. Their rates are very reasonable too. I have been a customer since 2018, after buying a new A/C unit from them. My unit is very reliable. They also complete the annual maintenance for us and call services on the rare occasion. I only had two minor problems which were probably preventable on my part. Thanks again to Don and team for always taking care of us

Don and his staff are the most professional group I've had the pleasure of working with. I…read morecommunicated with Don several times before our actual appointment and he made sure to give us the most current and effective information. Don also let us know what upgrades we could make that wouldn't be costly. We will absolutely continue to use him and appreciate his work.

I called Velocity flow because my AC went out after less than 2 years. They scheduled an…read moreappointment the following day between 11-12 and nobody showed up and no phone call. I called them about 12:30 and they said the person was just finishing up and would be at our house soon. I had a 1:30 dr appointment and I had to cancel. About 2pm i called and they said he would be at my house about 4pm. He showed about 3:40pm. The part was covered by Trane and the technician said he called Nick and he was supposed to charge me $275. I then called Nick and he said he would charge me $215. I said what is your service call charge and he said $125. The tech took maybe 10 minutes to fix the AC. Apparently they don't have set pricing. Stay away from this company. I will be looking for another AC company that is certified by Trane.

Yesterday, I had my AC system replaced, and I couldn't be more pleased with the experience. Nick…read moreand his crew were extremely polite, professional, and respectful throughout the entire process. I initially received a quote in September 2025 for both the indoor and outdoor unit replacement. After comparing with other companies, Velocity's quote came in significantly lower--nearly $18,000 less than one well-known competitor--which immediately stood out. Nick even came back a second time at my request to inspect the attic and evaluate the ducting system. I truly appreciated his honesty--he clearly explained what needed to be repaired and what didn't need replacement, which gave me a lot of confidence in moving forward. Despite a few minor installation issues, the team handled everything well and ultimately did a great job. Their professionalism and integrity really made a difference. I'm very grateful for the service I received and would highly recommend Velocity to anyone--whether a friend or a professional colleague.

Sent Tim a text and received a response in 2 minutes. His service call charge was inline with other…read moretechs and he said he was in the neighborhood. He arrived 15 minutes later, found the problem with my AC and fixed it. Gave me a great price. Great service!

Zach and his team are the absolute best! Honest, reliable, knowledgeable on everything HVAC and…read morethey are a great value. Zach is willing to help all and give his very best. I won't use anyone else to help us with our HVAC needs. In St. Augustine/Nocatee area! Call them! Don't wait!!

My husband and I had Andrew from world's greatest heating and air company come out to do a…read moremaintenance tune up on our unit that is around 3 years old. He was very polite and respectful, he explained everything to us and things to help the unit stay in such great shape for the long run. The price was definitely worth the service they provided and peace of mind knowing that our unit was in great condition and steps to make sure it stays that way in the future.

David came out to diagnose and fix my broken A/C. He was polite, helpful, timely, and was happy to…read moreexplain everything to me along the way. I was very happy with his service and I will be using him for all of my HVAC needs in the future. I couldn't be happier with his service :) David, if you are reading this, thank you. I really appreciate your help in everything. Jason

We been using Classic Air conditioning Company for years, Very professional ,…read more services is good , If they are hold up at a service call They will call you To let you know. They put in a new Air Conditioner system few years ago Works real well Now they do a service check once or twice a year Just to make sure your system working well for Florida long hot summer months.

Finally found an honest AC company in Jacskonville. I called them for a second opinion because…read moreanother company told me I needed a whole new system. The team at AC Engineers NFL came out, did a thorough check, and told me it was just a repairable part. They fixed it for a fraction of the cost. Honest pricing and no upsells. Will definitely use them again!

Never even returned my call. Find that odd for a business citing 24/7 hours. My ac went out and I…read morecalled them to see about getting it fixed. Got a voicemail. Left a voicemail. No call back.

After having a disastrous experience with another local HVAC company (another story for another…read moretime) I began using Thigpen more than 20 years ago for maintenance of my home AC. They're here like clockwork twice a year to keep things running right. I had a very old system and relied on their advice on when it was time to replace. I never felt pushed into anything. Last month we replaced our existing unit with a new Lennox system for a fair price. I have complete confidence in Thigpen and recommend them to friends.

I've used Thigpen services for approximately 17 years. Purchased three units with my personal,…read morerentals, and business during that time. However, I will no longer use their services. My residential unit had malfunctions and on two different occasions their Sales Manager was supposed to give me a call for an estimate but he never called me. The first time it took him a week to give me a call after seven days but I elected for repairs. A few months later after another issue, I had a leak. The Sales Manager came out and gave me a quote. I called that Sales Manger and the company several times and they never returned my call. Therefore, I went with another company. Totally unprofessional. Proceed with caution!!!