Received a Treasury Check (Cashier Check) from someone for TrustCo Bank, went to cash and they wanted to charge me a fee. Told them this is the reason I don't bank locally. Understand fees for non-Customers, but not when cashing a Treasury Check issued by the bank.
Knew this was not going well when I got there and they had the Open sign on, but the door was locked. Several employees looked at me for a minute before they finally came and opened the door, said it was a mistake as when they opened a customer was waiting and they accidentally locked the door back.
Then as I was waiting in line I saw the sign and asked the manager, he first said it was a bank check and there would be no fee, then he wanted to verify good check so took it and called to verify. Then when he said it was good, changed and said there would be a charge or I could just open an account.
VERY disappointing for a Bank that advertises "hometown bank". read more