I actually liked Dr. Rocci Trumper on my first visit and wish he worked in a different practice because my experience with Orthopedic and Spine Center of the Rockies has been awful. I left my first knee surgeon for various reasons but especially because of his callous office staff. I had a bone scan ordered by Dr. Trumper and as I tried to contact the his office to find out my results I not only got the phone tag run around, but I also got the self-important, pretentious appointment jockey who left me in phone loop hell for twenty minutes. When I asked her to not send me back through the loop for another round because I had been on hold my entire lunch break, she had the audacity to snarkily chortle at me that it had not been twenty minutes. I may not be very smart, but my phone does keep track of the minutes. To her chortling, I snappishly replied "fine, I'll find another doc." she said, "you do that" and then I promptly hung up the phone.
To me, the specialist support staff, especially the receptionists, are a breed in and of themselves separate from all other human forms of life and occupation, singularly alone in the world, detached from every type of pleasantness. They are simply put, mortuary cold without any semblance humor unless it is to mock patients. My experience with the staff made me feel as though they were looking down their noses on me as if I were more of an impediment to their lives rather than the conveyance by which they are employed. read more
