There is no wait time the staff is excellent. They help with everything very nice. I've been going…read morehere since day one they open so we're gonna say three years now.

I bought 4 items. None of them had Thc over 79%. I don't understand how that happens when I checked…read moreeach one. And I was given the wrong item. I was given two items with grape in the name, when I only ordered Grape Ape, not that and another grape one. Even though Trulieves delivery is extremely slow, and they aren't taking debit cards for delivery, I guess I will take Uber there from now on. I certainly didn't spend over $100 for these things.

I My wife & I have been shopping at Surterra for a few years…read morenow. The folks there are always very friendly and helpful, the selection of products is amazing & the prices are the best in town. Please try them...You'll be pleasantly surprised. Howard Behlman

Staff is always so very helpful and knowledgeable about the product. Love that they always have a…read moregreat selection to choose from.

The Medical Records line is extremely difficult to work with . I called to speak to the medical…read morerecords department . I was told by a new employee , who couldn't even tell me what her role was in the medical records department , that the medical records manager (Karri Wh!t!ng) was out of office . Karri then takes over the call with an attitude as if I was hounding the new employee, when I was simply asking how do I get my records from the literal Medical Records department. Karri tells me they don't have my lawyer's medical records request authorization on file, so I was told they need to send me a medical request form. I explained that I need this form promptly due to legal reasons & she confirmed she had my email on file, this was 20 minutes ago. Karri has purposely not sent the email 20 minutes later all because she's not feeling like doing her job & denying a patient a medical records request when she's the so-called manager of this department. This is unacceptable service and I've never had to request medical records before with Canna MD. I've never experienced this low level of customer service from anyone from this company before so I had to write a review , sadly, a bad one, because of the experience I've had with Karri, who was supposed to be the manager of medical records. I hope this owner sees this and makes changes to the medical records management because this is unacceptable and in violation of Florida law . I'm considering filing a complaint with the Florida Department of health services due to this poor experience and deliberate refusal to provide services as requested. I am finally on the phone with Karri after she claimed the emails were sent, however they didn't land in either of the email inboxes provided. I asked if she was willing to provide me with their email so I could start a thread on my end and ensure I got the document , however her tone throughout this call was very insulting to say the least. She said I could send the email but she wouldn't get to it until next week. I asked "how can you send me a document as you just claimed , but not receive an email and respond with the same document on the phone?" She laughed on a recorded line when I asked why she was unwilling to complete this simple task , & then I asked what was funny..she replies with phrases like "Well if you must know" like of course I want to know, I'm uneducated on how you all do YOUR jobs in med records & was seeking transparency regarding how you all send documents. that is where she agreed to reply to the email. She replied to the email however the documentation I requested was not attached, although she had access to the document. This employee does not take their job seriously as I just got off the phone with her and she refused to provide me with the document in response to the email address that I sent (that she provided) . She is mocking me on the phone as if I'm getting some sort of entertainment trying to get a medical document from her, when in fact, I am emotionally distressed. After this experience with CannaMD. I'm literally being treated for conditions pertaining to this stress. This is unreasonable and unprofessional conduct. I'm absolutely appalled with the medical records department manager, I will be switching away from Canna MD for future certifications. I love my Dr , however I can't continue to support a company that hires unprofessional management. They did nothing to follow up regarding my complaint which was supposed to go to the MR Dept Director ? Gloria?, no worries, the review serves its purpose well enough. They've attempted to report my review on Google , rather than reaching out to resolve my complaint. Luckily Yelp allows the truth to be spoken without any censorship. Update: 10 minutes after my phone , all of a sudden I get an email response from Karri sending the attachment. This confirms my suspicion of her being on an ego trip & purposely bullying a patient for her own satisfaction. I'm trying not to cry but this ruined my day. Ppl are unreasonably cruel.

Just like many i was a bit skeptical about it n a little indecisive about getting my Cannabis Card…read more I wasn't sure if it was for me or not n i waited till i was more worried n i regret it a little. I found them online n i was so scared cuz I literally paid for the appointment n i was the whole time praying to the goddess that this wasn't a scam. I was nervous the whole time. The called me very fast in a couple days to remind me to fill in the packet, then a copy of my medical history. I sent them my copy of my breast cancer nightmare. I made sure to put my other problems i have been living with sense i was little. Had my appointment set n like that i showed up to the building. I was still nervous cuz the web had the page, not a lot said on yelp n it wasn't officially mark on maps. Waltz in n when i found it on directory i calmed down. Found the office easily; second floor office 200 next to elevator. Very easy n welcomed immediately by the receptionists. Filled the Covid paperwork, check check. I was there alone for 3mins n then people started to bombard the office lol the staff was so nice, tv had a xmass movie. I was called in fast n had the run down with nurse n after i waited a bit in the 2nd wait room i was brought into Dr. Melissa M's office. Charming little office. The Dr was so kind n very experienced in the subject n studies. She gave me many recommendations n well place knowledge of whats going to happen in the next coming weeks. Card info, dispensaries. Best places to buy n what every place strive at selling vs the others. Also intake info; edibles strength n duration vs flower n cartridges. Renewal of card after it expires n appointment for follow ups. I will tell you this. It was such an awesome visit. Very open n professional ambiance. She was charming to. Life goals right there. I highly recommend this business, they Lgbtqa+ friendly to. Check their webpage out to see if u pre qualify for the card. Make sure u have your medical history n fill out the packet cuz mine didn't show up in my email on my iphone, till i refreshed it on my pc. There is a fee for the appointment. N later u gotta pay the card fee with the government. Im very satisfied with my case n i give mayor blessings to all! Thank you for the wonderful day!

I'm really torn on this review. The dispensary is only 4 blocks from my home and I love the people…read morethere. The new jars are impossible to open. I broke both wrists and I have arthritis and no strength. I could open the old jars just fine. I will continue to get my chocolates there but will need to go to a competitor for buds.

A lot has changed since I used to come to this specific location of trulieve here lots and now and…read moreevery now and then but now had a very uncomfortable experience coming from an employee there is no excuse for faking positive customer service to the customers in a passive aggressive sociopathic manner... I didn't know I there was a note on my account about returns now I don't feel comfortable doing a return ever or coming back to this specific trulieve location on 8602 N Dale Mabry Hwy specifically James the employee. Not coming back to this trulieve location ever again I'm not dealing with stuff like this anymore and I did not feel comfortable at all the whole time if it was going to be like that just refuse my return God bless nonetheless.

Outstanding staff! From the gentleman at the front door to the doctor who talked to me, it could…read morenot have been a better experience! Dr. G is fabulous! So gentle and soft-spoken. Totally put me at ease which is not something that comes naturally to me! From ease of making appointment to being seen and then educated as to choices and a booklet giving patients an education on where and what kind to try, it was an incredible experience. Can't say enough positives about The Marijuana Doctor!

Fast courteous care well done from quick help to understanding forms. Great care .......read more

Dr. J was very helpful and explained me everything about the medication. Will be coming back.read more

The only reason this place has good reviews is because they bribe their patients lmao. My Dr was…read morenot only 10 mins late to my appointment but I guess she was filling in for my actual doctor, the doctor who was there for my appointment had no idea how to answer my questions & had me on hold while she "asked their manager" and then had 3 ppl speaking over her on our phone call & then ended my appointment without even helping me. I had to call their costumer service number & they were able to connect me with a different doctor who actually answered my questions & helped me. I then had this doctor text my personal number unprofessional messages after I talked to corporate. At first it was they don't have the right to raise my limits to "they don't raise limits at this location" to "we have to ask the state" thankfully the new doctor I was set up with took care of everything for me easily. The doctors at this specific location seem to be unprofessional, uneducated, and rude. Don't go to this location. I will be switching providers after today.

I am changing my rating from 5 stars, to 3 stars. I still believe that it is a 5 star business, but…read moreYelp doesn't except 5 star reviews. I think it's bullshit, and I believe it is due to the nature of the business. To me, Yelp is not allowing people to rate businesses the way people feel that they deserve. When I rate a restaurant with 5 stars, it is posted as a 5 star business, but when I post 5 stars to a business that the Yelp administrators do not agree with, they reject it. How does Yelp feel that they have the right to censor my ratings of a business. I GUESS THAT YELP ACTUALLY DOES THE RATINGS, NOT THE ACTUAL CUSTOMER

My recertification process goes painlessly. I meet with the doctor and we discuss my health along…read morewith how medical marijuana helps me. Since going on medical marijuana, I've almost eliminated all medications. So that is a relief. At least what I'm putting into my body is natural as opposed to formulated with ingredients I don't understand. Plus I done get any side effects. Anyway, this center is great. The staff is kind and caring plus the doctor is extremely knowledgeable. Can't ask for better.

The new Tablets are great!! Taking one of the Energy keeps me pleasantly motivated for most of…read morethe day. Haven't found the right combo of Sleep and Relief yet. Taking 2 of each atm. Thinking of not taking them together if this doesn't help. The Tablets ate perfect for those to need to regulate use and the ability to function at a job.

New on the dispensary front, Insa looks like they're gonna be a star…read more The dispensary is clean, bright and well organized with a merch wall, tablets you can order from. Tables where you can see and smell the green before you buy it. The staff is all very knowledgeable and quite friendly. They answered every question I had, encouraged me to sign up for the loyalty program and to heck out certain strains that they had in stock. Since it was my first purchase I got $50 off, another 25%off and a 1 gram preroll for a penny, not to mention a free T-shirt, cup coozie and a lunch cooler. Yeah, I'll be visiting again!