As with most companies cut backs are everywhere Staff is Wonderful, Great Selection and Great Rewards for returning customers. If you want to save time in the waiting room, Order Online and you will receive 2 emails 1 stating that your order has been received. 2nd is your order is ready for pick up. Pro-Tip - Wait until you are in the parking lot and then check in using the 2nd Email that you have received. If you are a walk in customer my advice sit down and go to Trulieve.Com make sure that you sign in and select the dispensary that you are sitting in and place an order before you enter the building. It will save time. read more

THC counts are bad on their vapes. Very very low but there prices are dumb. truelieve thinks they the best lmao. And their customer services is horrible. youll sit there while their fried staff takes absolutely forever to help you. its slow motion from em. read more

Just went in to this dispensary today 2/20/26, at 10:30. No one was at the front, one person at the register with a customer. i waited about 10 minutes, no one greeted me or anything. Afterwards I was called to the register with an order I already had ready. I asked the associate if they were understaffed or undermanned because there was only 1 person working there and they replied "no we are fully staffed". I guess this location only has 1 person running the whole place, well I will not be returning to this Trulieve dispensary again, in fact considering many other different options as they did not apologize or even care about my wait or customer satisfaction. No one even out one the floor or up front to help me out, imagine if I was a new customer? Terrible customer service! read more

as someone who shops around at many different dispensaries this is byfar the best I've been to. Jackie and Jess are amazing always super helpful and fast service. read more

Truelieve is probably the second best I've found in the common stores. I've been smoking over 30 years so I have a high tolerance. I love the live terp sauz and the wax. Don't get the crumble though, too heavy on the chemicals. read more

Terrible customer service. Waited for over an hour and still my name was never called after others who came in long after me were helped. Will never go back here again. Don't waste your time here and go to a different dispensary read more

Waiting a while to be seen which is totally okay, but the two people who got here after me were talked to and seen before I was.

I literally pulled up at 8:02 and the guy closed and locked the door in my face. This place has horrible customer service and I will not be going here anymore. read more

Their system is a hit or miss at times, it use to be great but now its a little iffy however i miss their deals on most items yet their customer service never plummet with me! always excellent! they always loved me and knew me right away . I was too much of a regular lol read more

Service is friendly and fast people are fun places very clean, good choice and supplies

They will do in a pinch when Curaleaf doesn't have what I need and I absolutely cannot wait. The employees are great and very helpful - I just prefer Curaleaf. 1) They do not carry disposable vape pens here. 2) Pricing is higher because Curaleaf gives me a 20% discount on everything every time I order. Period. It's because I'm on Medicare. They only offer me a 10% discount here and the prices seem to be a bit higher here. 3) They charge for delivery. I can't remember how much, but it's a pretty hefty fee. Curaleaf does not charge for delivery. Curaleaf didn't even charge for delivery.before COVID. Well, now that COVID is going strong, this place, Trulieve, is STILL charging for delivery. Annoying. So, to recap, if I NEED something and absolutely cannot wait, I will use this dispensary; otherwise, I use Curaleaf. read more

Trulieve has some great product. I have visited them more than any other dispensary in the Jacksonville area because of their awesome flower selection. Never had to wait longer than about 20 mins and the staff is always OUTSTANDING. Kerri, Bruce, Yesena and Anthony have all been more than helpful to be in finding just the right product for my medicinal needs. Flower, carts, shatter, rosin, capsules, tinctures... The list goes on and on. Sometimes they can lack on the flower but that's understandable because they have some awesome stuff. They typically have a great selection of indica, hybrid and Sativa at different price ranges including $33, $43 and $53 for 3.5G. When they run low they usually just have the expensive varieties left which sucks if you're getting your medicine on a budget. Very rarely they will have mini flowers and pre ground flower for considerably lower prices but they sell out very fast. Overall I have had nothing but good experiences here and I have been extremely satisfied with the flower and shatter products. I recommend anyone looking for top quality natural medicine to give Trulieve a try read more

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I come here ALL the time and I never have an issue with waiting. If you place an order and check in ahead of time you don't have to wait longer than 5-10 mins. All the reviews complaining are people who walk in 2 minutes before close or are shocked that they're not taken first as a walk-in. Don't leave a bad review because you're mad you weren't taken first. This place and the employees are GREAT! Thank you! read more

So this is a big shout out to Mason who helped me today. He was very kind and understanding as I had several questions that I needed answered. Also, on a previous visit Bill had helped me so shout out to Bill cause he is also marvelous. Because of the long drive I need to make just to get to the dispensary I usually do my order online and then pick up as there is no reason to drive all the way there to find out your medication is not available. Even doing online sometimes you will need to wait but so what...no big deal, be patient. Life is not a rush. There are separate time waits for online versus needing sales help so if you need additional assistance when you place an online order, you need to let the check in staff know so they can direct you appropriately. I wanted extra help so yes, it took me a little longer but I knew they had everything I was coming for so I was happy anyway. Within ten minutes I was called to the back area and then soon after I was on my way to another great experience with another phenomenal Trulific Trulieve employee. Thank you Mason for your great smile and happy laughter today. Sometimes us people with alot of pain just need some bottled smiles and laughter to make the world brighter. read more

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I drive from work hauling ass and make it with 1 minute to spare. Yeh too lazy to help out a client. Just I was 1 minute but you have zero clue of what it took to get there. Thanks for looking out read more

Trulieve Jacksonville Dispensary - It took. 8 minutes to write that an don't try me. Shit I want to go home too ya knows - Cannabis Clinics Near Me - Jacksonville, Florida

If I could give this company less than a one rating I would what a shit show. Smart ass customer service reps and NEVER deliver on time not once!!!! Expensive and defective product and when call for assist, again get some little smart-ass punk. DONT WASTE YOUR TIME OR MONEY!!!!! read more

Sales Associate Marshall at this location is very helpful when it comes to helping patients find the best products for our needs and displays excellent customer service skills. He' very knowledgeable when it comes to explaining the product including the difference and comparisons when it comes to them. I highly recommend people to go to him whenever they need assistance on making purchases. read more

Don't waste your time coming to this place! Every time, walk in or online order, they screw up my order, NEVER able to get it right!!! The girl with a gun is running around, acting less than professional... I have had it! I left yesterday saying " I'm DONE!" And immediately went a little further East on beach Blvd, to the Harvest House of Cannabis. Left from there, a happy person with all the product I wanted! Plus, they have edibles!!! read more

Worst experience of my life: I will be contacting the bbb because I paid for products I never received and their listed on my receipt but don't match up with what came home with me. I've only been to this trulieve twice and so many more. The Jacksonville Trulieve most of the bud tenders aren't educated on anything. The job, what they're selling, etc..I'm a regular customer and spend 1200 at a time every 6-7 months so it's frustrating. They didn't give me my free pre rolls that I was supposed to receive per each Khalifa Kush read more

My second visit was no different than my first. This visit I got to speak with Jesyka and she was just such a sweetheart. She made also of suggestions based on some concerns I was having in dosing and timing. Jesyka offered different options and like Kyle said if this is not working come back and we will adjust and find something that will work better. Jesyka was very open and caring and had great people skills. And before I close, I dont want to forget the fine people at the front desk. Each time I have visited they have been very friendly and nice. I am sure they get very busy during the day but each time a customer exits the building they wish them a good day. Great customer service from everyone here. read more

Not at all professional. Even if you "PRE" order you still wait an hour! Like people have jobs, I can't wait up here for an hour every time This is not ran like a treatment center should. This is more like a High school escape for kids! read more

Products are great but stock problems. From Gainesville to Pensacola there is never a full range of concentrates. Which seems deliberate. New products that cannot be ordered online at all and only available to the staff who apparently are all MMJ card holders too. Stock is a HUGE problem with these dispensaries; the Florida Dept of Health and the FL MMJ folks need to know so they can produce more. No one wants to drive 90mins to 3 hours round trip for *nothing* - the Tallahassee store was so empty 4 days after New Years Day [and all the sales? What good are they... just empties stock for what seems like people partying?!] Otherwise why the holiday high demand? and stop with the 4/20 sale. It only reinforces stereotypes of who needs mmj as medicine. I needed Trulieve last night; Thursday Jan 31st. But couldn't place and order.... yes you guessed it. NO STOCK!! read more

Went to this dispensary and the white girl there... she is mad short ( only saying who she was by race because I don't remember her name.) She was very rude. She told me to hold on when they brought me back with one finger and then she had an attitude the whole time she was helping me...like it was an issue that she had to help me. I can't help she was having computer issues. She told me not to use the phone to call doc MJ in the main area where they hand out the MJ with an attitude. I said I would just take my business else where. read more

So far I have been here twice and both times was such a great experience. They don't get tired of me asking my dumb questions! This is definitely the dispensary for me! I live on the west side, and I have no issues making that 20 minute drive to bypass all the others to go to this one. read more

Tried going back after a couple months still just as bad if not worse. Their system has not changed despite intense customer complaints and further their way more off on their product availability. For example today just before walking in I was assured by their associates that they had at least a comparable strain of marijuana at least around 20% when I walk in their bud tenders tell me the best they can do is 17% for 55 dollars The place LIBERTY HEALTH SCIENCE has been great I consistently get 1/8 from there around 25% for 40 dollars it's great If you're reading this the only thing Trulieve has that's great is their live rosin for 90 dollars everything else is to be honest not that great for the price and certainly not for the inconvenience it causes by wait times and not having the product they promise read more

I've been going here ever since I've gotten approved by the state last year. The employees are very knowledgeable. I highly recommend this dispensary to anyone that is approved. Reseasonable prices and you can stack discounts. My only complaints, the building is small and so is the parking lot. I know they repaved the parking lot, which I am glad. They do have a designated parking lot just in case the one where the dispensary is full, but you have to walk across the street, hoping you won't get hit by a car. I'm sorry but Jacksonville drivers suck. Question to the owner will there be another location in Jacksonville? Preferably, bigger location? read more

I was in and out with my online order - no wait. Great people here- always try to tip to forward the MMJ agenda

I've been using Trulieve almost a year now. The staff and management are knowledgeable and friendly. They do need more inventory though. I've been many times where what I wanted was out of stock and I had to get something else. Certain products seem perpetually out of stock, such as Indica 50mg. capsules. Today however I went to Knox Medical. I went there because they have a full THC tincture. Trulieve only carries a 1 / 1 THC/CBD tincture. It would be nice if Trulieve would introduce a full Indica tincture. Also if they're listening (wink wink) a 25mg capsule would be nice. Right now there are only 10 mg then 50mg capsules. It's not cost efficient to take 2 - 10mgs and sometimes 50mg is a bit much. read more

Everyone who works here are friendly, helpful, and honest!!! I love walking in & seeing Rose. Then, you go to the back and EVERYONE is so polite and providing excellent customer service. James is cool... Heather is super knowledgeable and helpful... Jessica is cool, Lee & everyone else whom have helped me that I forgot their names. The prices are reasonable and they carry a great selection of products. I don't go anywhere else. read more

Trulieve employees were wonderful helping fix the issue. The issue we had was with the products weight. They say you get 3.5 grams for 43 to 53 dollars but in reality they are ripping you off! I bought 3 different strains and each one of them was either .3 to .4 off! Wtf why advertise 3.5 when its not Tru? Cant believe you Falslieve read more

Trulieve Jacksonville Dispensary - Christmas time in Trulieve - Cannabis Clinics Near Me - Jacksonville, Florida

I really like this business! I placed an order over the weekend, received my order on Monday. However, the Trulieve vape pen I had originally ordered wasn't working. So..., I talk to their online customer service department on Trulieve.com, they referred me to my local dispensary location on Beach Blvd. So, long story short, they made sure I was completely satisfied today. Definitely a repeat customer. Also, avoid those Trulieve rechargeable auto vape pen. I switched to the Trulieve Mystica vape unit. I really like it, too. read more

The worst to live in Florida I've been to Miami straight up to Jacksonville and Beach Boulevard is the worst ever the worst and I mean the worst don't waste your time go to another TRULIEVE read more

Trulieve in Jacksonville Beach Fl is my go to for what I need for my anxiety. Matt Capp was very helpful and knowledgable, he is a master of his trade. Thank You for everything! JG read more

Got my Medical card and wasn't sure which dispensary to visit and I'm so glad I picked this company and location. Everyone was very friendly and extremely helpful. I had a employee walk me through different options and what would work best for my medical conditions. I will definitely be visiting here for all my supplies and needs. The wait wasn't long at all and getting in the system was a breeze. I would definitely recommend others to check this place out. read more

Now that They seem to have gotten their website straight, I have not had any problems. It used to show they had what I wanted but then would call me and say they're out of stock. But that's been better last few times. I put in my order and normally within 10 minutes I get a text,my order is filled and ready for pick up. However today I put in an order, it's been in three hours and I don't know if it's ready or not I have not gotten a text and my status still shows processing. But I would recommend Trulieve. I tried other dispensaries and they don't have near the stock of Flower that Trulieve does. Trulieve is the only place I can get the flower that helps my pain and gives you energy. read more

I got referred to Trulieve from Green Health and I have been very happy with this dispensary. They have a great selection of flower, concentrates and other medical marijuana items, I am in heaven thank you Trulieve! read more

Staff is not helpful when looking for help as a new cannabis user. Front desk staff is incredibly rude. And they don't care about hearing impaired customers. It's a pharmacy, not a club, the music does not need to pulsing through the floor. read more

This is the 3rd dispensary I've gone to, but the first to educate me. I was given a nice teach folder on the differences of the strands. Which was a perfect read for the wait time, no more than 10 minutes. I learned a few new things, not just on flower but I'm new to cartridges(vaping) and batteries. My whole reasoning for this post was for the supreme customer service I received. Jesenia was super helpful and educated on the products she introduced me to. I previously owned my own battery but i was interested in a strand she showed me and i ended up purchasing another style. So I had to grab the long black rectangle one. I will say I love how it smokes. I have my Sativas for day time and my hybrid/indicas for night. I was also introduced to some yummy smelling pre rolled flower and I have to say I'm happy. I wasn't planning on purchasing any flower but I'm happy i did. When I opened it at home i was so happy. So I had a fun time at there store and I'm not complaining. Jesenia was true when she politely let me know that there quality was better than others. You guys if you are new to oils and other items ask for Jesenia, she is very knowledgeable and will lead you in the right direction. Thanks again. read more

Trulieve Jacksonville Dispensary - I love there battery/cartridge on the right it smokes nice. - Cannabis Clinics Near Me - Jacksonville, Florida

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This place has top shelf quality product, competitive prices, some great bud tenders. The wait sucks butt I waited an hour was next and some guy with an online order walked in and immediately went back in front of me, when I got in he was shopping. So today at 7:30 am I placed an online order got a text saying it was ready at 11:30 or 12 so I went down at 2:30 pm and had to wait for 5 people ahead of me NOT ONLINE ORDERS. WTF who the hell makes up rules as they wish. There are a bunch of employees doing a whole lot of nothing around this place. Bring a book and a pillow you're in for a long wait. read more

Trulieve is has the best selection of any dispensary in Jax! Yes wait can be a little long sometimes but that's at not fault to the employees. They deal with a lot so giving them a break on this area is definitely what everyone should do. The dispensary managers are always active and have no problems correcting mistakes or helping you in anyway possible. They have a great return policy unlike other dispensaries if something goes wrong with your product! Most importantly, the staff,security, to the managers; everyone there is helpful and puts a smile on their face regardless of the stress. Personally, all the tenders are pretty knowledgeable and will go to any length to help you. Mason is awesome, helpful, and always friendly! But specifically Rose at the front desk, always remembers me, which makes me feel welcome and comfortable! Never mind all the times she has gone way out of her way to help my family. She made sure we had what we wanted in particular and makes sure we leave happy every time. More recognition needs to be given to employees like Rose! read more