Denise Baker went above and beyond getting my homeowners and auto insurance policies taken care of…read more She's very knowledgeable and professional.

Great agents who works diligently to see your questions/concerns through to resolution. They truly…read morecare about your needs and are not just selling for the numbers with a local office you can stop by at anytime.

Complete clown show. I changed banks during the summer of 2019. This included changing the account…read morewhere my premium is deducted. Called the office to get this done, but between this office and Kemper, the change never happened. This lead to overdrafts and more forms to sign, time spent calling, etc etc. bottom line, I get a notice that as of January 2020, Kemper is cancelling my policy. Why? No payment. Apparently, Pinehurst insurance had not bothered to do the job they get paid to do and call the carrier to ensure Everything is correct. I'm going to find another agent this morning. Would give ZERO stars if I could, they have done nothing but waste my time.

I have several properties and vehicles insured with the help of Pinehurst insurance. Rob Mcvay and…read morehis staff are top notch and search out the best options for your specific needs. I like that they have a cadre of insurance companies they can tap into. They are always fair and pragmatic.

Our family have held our policies with this agency for 20 years and have had excellent and rare…read morecustomer service over that time, especially from Stephanie Studdard. Stephanie has always provided excellent customer service, caring and professionalism. This has been our experience with Stephanie for all 20 years and as long as she is here our family will be here too! Thank you Stephanie - Jim and Christy

Harris & Co provides outstanding customer service. No matter your question, big or small, their…read moreteam gets you the answer you need, quickly and always with courtesy. They set a high standard for customer service.

I opted to transfer my business to another agent after this agent's office messed up my homeowner's…read morepolicy. If you can imagine not having home owner's insurance due to their negligence. The issue started back in July. I always pay the homeowners for the full year and I pay the auto insurance every 6 months. Charles was not in the office and the lady working in the office said she could make the payment. She took the payment information but said that the homeowners were not due, which I thought was odd, so she only took payment for the 6 months of the auto policy. I am not sure how she applied the payment, because I received the proof of ins. cards in the mail, but then received notice that my auto policy would be canceled if payment was not made, it was set to expire within 18 days from the date of that notice. I received that on the weekend, so I called the toll free cust. # and they said they could not see the payment. Then they saw it, but for some reason, it was not applied to the right item. So that started my frustration and having to call Charle's office so many times. I literally had to call multiple times during the day and would get voicemail. The same lady that made the error that initiated all of these issues finally answered at one point and I explained my concerns. I explained about the homeowners and she said my policy had gone up a few hundred dollars and that I'd need to provide some type of proof of how close the hydrants are on the property to get a lower rate. So I jumped through hoops and called the local fire dept. they provided me with what was requested. Basically long story short, this lead to a ton more of calls back and forth to where I'm at now with it being October, my homeowners is still pending. I literally would call multiple times during the course of the day, even calling one day shortly after 9 am on a week day and getting the message that the office was not open yet. I called many times and got the same message. I cannot believe the lack of professionalism in contrast to how it "seemed" when I first started dong business with State Farm. A customer should NOT have to call so many times due to an error caused by State Farm staff. I literally would call customer service and then they'd have to call the office. This issue originated back in July and it is now October and it is still in the process of being rectified. 3 months and my homeowners is still in limbo!!!!!!!!!!!!!!!!!!!! Deplorable business practices and I am alerting BBB, Consumer Affairs and everyone about this. I will never do business with Charles Oxendine's office. I requested to have all of my business transferred to another office as this is completely unacceptable. I cannot believe the lack of professional courtesy and the lack of concern he has for his customers, it even goes back to him not having his office call or follow up after something as problematic as this. I am going to complain to corporate, because I'm seeing that I am not the only one to experience such horrific follow up on something as them rectifying their own issues. Update as of 10/22/16: I was looking at my bank statement and I was charged $137.11 on 10/19/16 for a payment plan. Since I've been with SF, I have NEVER had a payment plan, I pay my premiums in full, so this was an error. I called customer service and they could not find any record of this, but it would NOT surprise me if it is another error by Charle's Oxendine's office as a parting gift, since I transferred all of my accounts to another SF agent. If in fact that I find out that is the case, I am going to Charle's supervisor or whomever is over his supervisor's head, because this would be the last of many issues that I've had and the fact that I've had to exhaust so much effort to resolve this bs is ridiculous.

Cynthia was a great help today !! All the staff their are friendly and very helpful defitnally a…read morestress reliever !