I visited this branch today to open a new checking and savings account. I have never banked with…read moreWells Fargo before but to keep things easy I decided to open one bc my husband does and so does my employer. I met with Logan... he is actually the small business specialist. He sat with me, asked me my goals and what I felt would fit my lifestyle and goals financially. He definately went the extra mile to ensure I was happy and got the the account that met my needs best. I would highly recomend seeing him.

I wish it was possible to give zero stars. This location is by far the worst bank I've ever dealt…read morewith. I've had 2 extremely horrible experiences here. It is the only location I have ever had a problem depositing money without an ID. Every other location doesn't require this, but for some reason this one does. I called customer service after leaving and they confirmed with me that it is not required, but preferred. Upon telling the manager that she told me that the information I got from customer service was incorrect. So I can't put in $50 without an ID, but I can withdraw $50 without an ID. That is the most backwards thing I have ever heard of. On top of them quote "following the rules" they are also extremely rude. I will never go to this location ever again and I'm actually closing all of my accounts. Thanks for nothing Virginia credit union!

I have been a member of this bank for 30 years. They are awesome, very reasonable and have refunded…read morefees when banks would not.

Very good at creating custom solutions for your financial needs. Very friendly staff.read more

PAFCU is the best credit union in VA! Hands down! They have so many options for account types and…read morefor credit building. Their customer service however is just unmatched! Jamie always helps me with any issues. She is so kind, intelligent and efficient. She is what keeps me a member! I always use the Petersburg branch but Taylor at the Colonial Heights branch is a doll too. Just great customer service all around. They really care for and appreciate each and every member! Highly recommend PAFCU!

From the owner: We make sure people can get financing for reliable transportation to and from work. We look at…read moremore than just a credit score. Our members come first.

A new change : Due to enhanced social distancing, our Saturday drive-through will be temporarily…read moreclosed. Effective after Saturday, April 18, 2020 drive- Thur Customer service will now be available on Saturdays from 9 to 1 by calling 888 -yup just said478-4434

This was formerly bank of McKinney. I have banked here for quite some time. I have always been…read morepleased with the service. I normally go through the drive-through and Laura is the bank teller that waits on me.

I do not like large corporate banks and I generally do not do business with them because of their…read moreobnoxious fee structures. However, that is beside the point. The reason for my five star review is for the fact that the team working in here is a very nice, helpful, and genuinely friendly group of people. You may have to wait a bit because the staff is small but they do their very best. I confess I was annoyed I had to wait but I left with a smile on my face because the woman who helped me was professional, down to earth, and kind. If you have to deal with BoA, this group of employees make it much better.

I absolutely love this branch!! Truly a community bank. The ladies there are always attentive and…read morehave your best interest a heart!

It makes me sad to hear that people have had unpleasant experiences with NAVY FCU. I don't go to…read morethe location too often but when I have, they have always been friendly and helpful. The only drawback is that they are often *very* busy being the only branch location adjacent to Fort Lee. I also wish they participated in share branching. They also have branches in other locations I tend to frequent in my travels, such as Saratoga Springs. Yey for me. They are quick to spot any potential fraudulent activity and call and they have been super helpful in resolving issues over the phone. Their customer service is twenty four seven and their call centers are HERE, in the United States, not The Philippines, India, etc. They may have accents and they may think I have an accent but they are empowered to help address problems and they understand how we communicate. They do not feel me to death with stupid charges--heck, they even refund many of my atm fees. I am told their home loan rates are among the very best but they are slow. I am very pleased with NAVY FCU.

Great customer service. Any issue I have is responded to quickly and fixed promptly. Pricing and…read morefinancing is great also.

I am a BB&T customer. I like the way they call you if something doesn't look right.. Someone kept…read moretaking money out of my account for an on line video game. He was taking out $39.95 every month. So BB&T called me because it seemed strange. I went the bank and got a new bankcard. I also had to fill out a form

on thursdays they close at 5 not at 6. i drove from…read morecolonial heights thinking they were gonna be open as is listed on yelp but nope. i spent 45 min in traffic and for nothing

I cannot say enough great things about my experience with Randy at Homebase FCU at Ft. Lee, VA!…read moreFrom start to finish, the process has been seamless, efficient, and genuinely impressive. I submitted my loan application online this morning, and within the hour, Randy had already reached out to me personally. He patiently walked me through the entire loan process, helped me navigate lifting my credit freeze -- which could have been a stressful hurdle -- and had my loan submitted for approval all within the same day. What could have been an overwhelming experience was made completely stress-free thanks to his guidance. Randy's professionalism, responsiveness, and depth of knowledge set him apart. He clearly takes pride in his work and in providing members with a truly exceptional experience. It's rare to encounter that level of dedication and expertise, and it made all the difference. Homebase FCU is fortunate to have someone like Randy representing them. He is, without a doubt, a reflection of why this credit union has such a strong reputation. If you're looking for a loan officer who genuinely goes above and beyond, look no further. Highly recommend!

Love this credit union, the best member service, caring and helpful staff!…read more I highly recommend it to all of my friends and family!