Professional and excellent customer service. Pleasant atmosphere, nice comfortable bank. Friendly…read morehome bank, which you don't find anymore.

These folks are what small town banks used to be. Friendly, low-key, helpful. If you call they…read moreanswer the phone. If there's a problem, they fix it. The only negative is dealing with the horrible Route 20 traffic.

The staff at BNG is always helpful and friendly.read more

This is an awesome branch. The best people who have gone the extra mile for me on many occasions…read more If you want to work with a bank ready to work with you on a personal level go here.

Unbelievable! No one in this branch has an extra few minutes during the day to return a phone…read morecall! Left a message in the morning and one in the afternoon and they did not return my call. They probably saw the light flashing on the phone that there was a message left and just walked on by. When I worked at a bank in the 90s we had a receptionist whose job it was to ANSWER the phone. All the banks have gone down the tubes but Trust especially has MAJOR problems. Don't get me started on their credit cards! It's time to start keeping your money under your mattresses, y'all!

I love the fact that you can access this bank from several streets. It also has two separate drive…read moreup ATM machines which is useful. The only negatives I can find with this location is that when it's even a little bit busy downtown, it can take forever to get out of the parking lot. The customer service I have received here has been pretty good overall.

This is a terrible branch with poor customer service. Have been customers of Wells Fargo for years,…read morebut this location is always unhelpful in every situation. Skip this branch and visit another.

Since I participate in direct deposit and rarely have any "extra income" checks to cash, I rarely…read morevisit a local branch of my credit union. But when I do, I go to the Cumming, Georgia, branch since it's closer to work. And though I'm not often there, the ladies behind the counter treat me like I'm there every week. We've chatted about jewelry, hairstyles, weather, traffic, etc. And it evokes that small town, down home, familiar-face feeling that's often missing in the big city down south. And in case you're wondering, credit unions rock. They don't have crazy fees like the big banks, and they offer all the same services. Gotta love that in this economy!

I am 2k from paying off my loan. The Credit Union has not reached out to communicate with me at…read moreall regarding my account. My account seems to be closed or inactive. This is horrible Customer Service. I've been a member for 17 years. It Would've been great to receive a notice or communication before closing my account out. I'm so dissatisfied with this service.

Absolutely unacceptable support times are awful and I am unable to transfer money into fidelity or…read moreinvestment sites Aswell as being unable to make any large purchases it's atleast secure and my money isn't disappearing Used to be a very good bank it no longer it

I just stopped in today to get some checks deposited along with getting some cash into bigger…read morebills. Pro: Quick, easy, efficient. Staff was friendly and helped me out very easily. Cons: With mobile banking apps the use of going in is not really anyone first choice anymore Overall: Great Location easy to get shopping done after making a pit stop at the banks. Easy to get to and quick and convenient to go in and out on a busy day.

They hold checks forever. They drag their feet investigating fraud. Leaving this bank.read more

I'm reviewing because one star is a bit harsh. I would disagree with the other woman who reviewed…read morethe bank in '14. The folks in the branch have always been helpful, even when I only opened an account to cash payroll checks... ironically because Bank of America always held my money for an excessive time frame. They have since earned the rest of my business...which is "peanuts" compared to some of the people who bank there. Kurt, the branch manager is always interested in going out of his way to say hello and talk to the guests.

I love this Chase bank. It's THE Chase bank that I love going to. I had the pleasure of seeing…read moreSaiyeda, who is one of the regular bank tellers that work there as well as Lucas, the man with an awesome smile ALWAYS. Just genuine people who are always ready to serve you. I have been to this location for many years now and have seen people filter in and out. I don't do much banking here as my primary is with USAA, but I still have an account here for other purposes. Yesterday, I met Valerie. She was definitely ready to help everybody. Love her energy and everybody else who was in the office as well. It's okay to have a little fun, especially when customers aren't around, to bond and make connection with each other. While Saiyeda helped me, Valerie went and helped other people who pulled up to the drive thru. I love the team work. I would often go to a restaurant or other service places where employees would absolutely not help one another, rather sit there and stare at you, lol. Lastly, they also helped me obtain a CHASE ATM card. Now, I can just freely withdraw from the ATM instead of having to go inside, which I never minded at all. Thank you for your wonderful service and keep up the great work. I will pop in once in awhile to say hi. :)

LOL I just happen to see the bad reviews on my way to the bank and let me tell you, they are not…read morewrong. I walked in and there was not one customer there. An Asian guy sitting in his cubicle yelled out sitting down "did you need something." LOL really? He waved me over to him still sitting on his ass like I'm a dog being told to come. The only window clerk was in drive thru and she asked me to wait. As I went to sit down, I asked the Asian guy if he can help me. He replied no. Then another guy with glasses on the other side in an office got up and said what do you need... Gee thanks mr. Attitude. Apparently Customer Service and good manners are not being trained in this branch.

We stopped in this bank to get a cashiers check while we were out of town. The line wasn't very…read morelong so service was pretty quick. The girl helping my daughter told her about a rewards program that could save her fees on her checking account and fees for cashiers checks. She decided to do the program because it is free. We thought it would then be done right there. We had to Go with the manager to another computer to do this. She did get to order. New debit card too since we were at it. Everyone was very pleasant.

Worst branch I've ever stepped foot in my life would leave a zero if I could the teller told me…read morethat my funds would be available in the morning I specifically asked if a hold was gonna be placed on it and he said no it shows it'll be available tomorrow now. I have to wait a week.