I went to deposit some money into my account the machine malfunctioned and it sucked my money…read morewithout depositing any money into my account i went inside to complain but the staff were no help and they gave me a phone number to call for help but the phone number doesn't ring. Horrible experience.

Today my mother and I had an appointment with Diego C, to address closed account of my father. Who…read moremy mom is his POA and he passed away which caused for several questions regarding questions from letter sent from the bank. I specifically asked since we didn't have the death certificate with us would the certificate of cremation be something relevant regarding this matter? Diego then reads the letter in front of me pointing out the obvious that has been already read over on my behalf. I then interjected stating I am not saying I don't understand the letter and all, just was "BRINGING IT TO YOUR ATTENTION THAT I HAVE THIS FORM". Diego then replies "AND I AM BRINGING IT TO YOUR ATTENTION IT STATES WE NEED THE DEATH CERTIFICATE" ... I immediately pulled back and say nothing further to him because for whatever reason his dialogue was pretty offensive especially during this tough and touchy time of the passing of my father. I want to bring awareness to humans that we should just do better in how we communicate and look at ourselves, how it can come across from the outside looking in. My response personally would of been some dialogue along this " I understand (which creates the empathy from the person to cx) that you have that document, however the company guidelines are requiring the deaths certificate be provided, no alternative form can override this (bring awareness that this is not your policy but the companies and supports your position from the perspective of legalities).... Food for thought that is all.

These people that work here are good people. I used to work there and I can say that it's not often…read moreyou meet people that genuinely care and have integrity in banking, except even from the inside, it was surprising to see.

From the owner: Looking for a bank in Marietta, GA? The Parkside West branch is located near the intersection of…read moreCasteel Road and Highway 120, across from Sprouts Farmers Market in Cobb County. Regions Bank has knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. Regions has 132 branches and 211 ATMs across GA that can offer you a full range of personal deposits, loans and credit lines, business services, insurance*, investment* products and more. You can also take advantage of Regions services without an account, such as check cashing and/or Western Union money transfers.With Online Banking and Mobile Banking you can access your accounts without visiting a branch.

Worst experience ever!! If I could give them a zero, I would. I've been to this branch 3 times to…read morefind out when the vendor would be onsite to drill the safe deposit boxes as this branch is closing. I was told by the branch manager that I would receive a call to schedule a time; I never received a call. I was finally able to reach a representative at the branch who scheduled an appointment in the branch manager's absence for Friday at noon. I took off work, arrived on time at the branch (my 4th visit now) only to discover the representative who made the appointment was at lunch and the branch manager had no idea about the appointment. She did attempt to call the vendor but he had already left the area for the day headed to Woodstock. She instructed me to come back anytime between 9 am - 5 pm, Monday - Wednesday so I took off again on Monday. I asked if I needed an appointment and she said no and assured me the vendor would be there on Monday- Wednesday. This morning (which is Monday) when I was on my way to the branch, I called to ensure the vendor was there only to be told by the branch manager that they would only be there on Tuesday and Wednesday this week although she assured me on Friday that they would be there on Monday (this would have made my 5th visit). This is EXTEREMLY poor service and I would have expected better from a branch manager. To be asked to take off work yet again is beyond ridiculous and for what, to allow the same thing to happen again?! This level of sheer ineffiency and incompetance has created a very negative customer experience. At one time I considered moving other investements and assets to Well Fargo to have everything centrailized-this service experience confirmed I made the right decision by not doing so! No customer should ever be treated this way or given the run around like this. If this kind of service factored into the decision to close this branch, I fully understand why. It's so disappointing to see Wells Fargo allow this type of service delivery.

I'm a branch manager for a credit union and I hope none of my members experience the customer…read moreservice I received today. I eventually left because the banker had some personal business that was obviously her priority. She didn't know about her job and ACH stop payments; she kept trying to have me a file a dispute for a transaction that may or may not occur. I called the 1800 number and someone very knowledgeable answered all of my questions.

Great Branch Manager and Front Desk Representative, very helpful in directing customers. EXCELLENT…read moreSERVICE ! All Representatives have great personalities. Experience was 10 out of 10.

Had to make a deposit to my credit union in California…read more After calling several CUs in the Atlanta area, I called Credit Union of Georgia on Johnson Ferry and they said they did shared banking. Came in and the teller was great. There was an issue with driver license number and he quickly resolved. Great experience

Excellent in every way! Great rates, customer service, and many locations!!! Love this place!read more

Very nice facilities but how on earth does a bank only have ONE teller? This is unacceptableread more

I came here again and they did not disappoint in pissing me off. I had several checks to deposit…read moreand also had a currency to exchange and to deposit. The agent that's by the front told me the teller could handle that for me. After depositing the checks the teller redirected me to finish up with the bankers in their office. Now a visit that should had taken few minutes turned into half of hour. I was next in line at the teller and redirected me to stay way past my time that I would have liked. Now I'm behind several customers. Why couldn't the teller handled this like what the agent initially let me to believe? I should not come here again. I guess it's my fault because last time I was here I had told myself I won't come back but I did.

Wasn't happy with my other bank and these folks remember my name after just a couple visits…read more Hometown service and big city capability. thanks for the great help!

I have my personal accounts with Regions and my boss has his business accounts with them as well so…read moreI'm in there A LOT. Everyone in there makes an effort to get to know you and they are super helpful. It's like working with your friends when you're here at home but when you go away there's always a branch close by too, it's the best of both worlds!!!

This is the worst banking establishment I have ever seen and I've seen a few. The Thornton Road…read morebranch can place a "restriction" on an account , tell you it's for your protection, deny access to your money for two weeks without giving you a reason why! I wouldn't recommend my dog deposit his bone in their care!!!

A bank, is a bank. Rarely is there ever reason to leave a review of a bank. You go in, deposit or…read morewithdrawal your money, and you leave. Maybe you were setting up a new savings account for your child and you appreciated the help and the genuine feel that you were helped. For the first time in my life, I found the need to write a review for a bank... I went in to deposit some cash that I had sitting around, and when I walked into the lobby where the ATM's are, if you were blind, you would have assumed there was a homeless man shitting and smoking a blunt in the lobby. It completely reeked of shit and weed. I've got a pretty forgiving nose for marijuana as I live in the area, but I have never been so disgusted in an establishment in all of my life.

This Fidelity bank is located on the corner of Bill Carruth Parkway and Wendy Bagwell Parkway in…read moreHiram. There is a small shopping strip behind here that has various businesses including a vape shop and a storage unit place. On the one side of this band is a LGE community Credit Union. On the other side there is a Little Caesars Pizza, a Thai place and a Firestone Auto place. Across the street is a RaceTrac and an ALDI. According to Google there are at least 18 Fidelity branches in the state of Georgia. This is the only location in Hiram. The next closest location maybe in Marietta on South Cobb Drive. I like Fidelity in that they are a Big "little" bank. They're big enough to be one of the big players like Wells Fargo or Chase but not so big that they lose that human touch. When I walk into a Fidelity I always feel like I'm walking into a small town bank. There are always people that smile and greet me like they've known me for years while nearby there is usually a plate of cookies, snacks and coffee. It may not be much but in a world where you can easily sit on the phone for half an hour just to tell someone that the storm knocked out your cable and you can't watch Games of Thrones....being able to pick the phone and talk to a live person and have that live person know who you are...well that's priceless....thanks guys and keep up the good work! 1214th review 2/13/2018 134th for 2018