Yes. I love the fact that this place has a drive up ATM in a plaza that I am not afraid to visit at…read morenight. It's also in the same plaza with one of my 3 favorite Publix stores in the county. So unfortunately I rarely need to stop here because I can just run into Publix when I need to carry a small amount of cash. I have come here twice during business hours and they tellers are always friendly and the place inside and out is always very clean!

Worst experience ever!! If I could give them a zero, I would. I've been to this branch 3 times to…read morefind out when the vendor would be onsite to drill the safe deposit boxes as this branch is closing. I was told by the branch manager that I would receive a call to schedule a time; I never received a call. I was finally able to reach a representative at the branch who scheduled an appointment in the branch manager's absence for Friday at noon. I took off work, arrived on time at the branch (my 4th visit now) only to discover the representative who made the appointment was at lunch and the branch manager had no idea about the appointment. She did attempt to call the vendor but he had already left the area for the day headed to Woodstock. She instructed me to come back anytime between 9 am - 5 pm, Monday - Wednesday so I took off again on Monday. I asked if I needed an appointment and she said no and assured me the vendor would be there on Monday- Wednesday. This morning (which is Monday) when I was on my way to the branch, I called to ensure the vendor was there only to be told by the branch manager that they would only be there on Tuesday and Wednesday this week although she assured me on Friday that they would be there on Monday (this would have made my 5th visit). This is EXTEREMLY poor service and I would have expected better from a branch manager. To be asked to take off work yet again is beyond ridiculous and for what, to allow the same thing to happen again?! This level of sheer ineffiency and incompetance has created a very negative customer experience. At one time I considered moving other investements and assets to Well Fargo to have everything centrailized-this service experience confirmed I made the right decision by not doing so! No customer should ever be treated this way or given the run around like this. If this kind of service factored into the decision to close this branch, I fully understand why. It's so disappointing to see Wells Fargo allow this type of service delivery.

Fantastic Bank! Hometown feel with big bank capabilities. Highly recommended!read more

From the owner: ServisFirst Bank is a full service commercial bank focused on commercial banking, correspondent…read morebanking, cash management, private banking and the professional consumer market, emphasizing competitive products, state of the art technology and a focus on quality service. The Bank offers sophisticated cash management products, Internet banking, home mortgage lending, remote deposit express banking, and highly competitive rates.

Gloria, I went into wells Fargo Austell Rd to apply for a personal loan. The loan officer told me…read moreshe did not need my social security income because they are able to pull my income from social security into my application. I also gave her my job income which she did not incude on my application. I was immediately denied. I told her that I had an 850 credit score didn't understand how I could possibly be denied and she said that I will get a letter in the mail and maybe God did not want me to get the loan. I called Wells Fargo loan department and found she deliberately left My income off of my application. The only reason I think she did that is because I am a black woman. I was able to give them my income and my loan was approved. I think she is a racist and should not be working there.! I was there on 3/13/26.

BEYOND DISAPPOINTED!…read more Went to the Wells Fargo Bank branch to handle some business. Unfortunately, I forgot my debit card and had to use an alternative form of identification, my GADL. I left my DL at the bank when I left. Someone from the bank called me on my cell and told me it was there and to come back to get it. I thanked them profusely and then explained that I was around the corner at Starbucks (less than 2 miles away). When I arrived back at the Wells Fargo Bank branch, I was told that I would not be able to get my GADL, which has my picture on it and not expired, back because I did not have another way to verify that I was me. The teller told me I could use a library card or any card I had that had my name on it. Never mind that I just left the back less than 30 minutes ago, the bank was virtually empty, with two tellers, I was in the same clothes, and was still being told if I didn't have another form of identification, that they would have to keep my license until I could return with verification of my identity. Never mind that my GADL has MY PICTURE! Luckily I had my Carry and Conceal license in my truck with my weapon. The customer service was definitely trash and was a waste of time. If you have business in the area, AVOID THIS BRANCH!!

So convenient! I am not sure if this is a new location or what, but man does it make my life…read moreeasier since I work on the square. Very friendly staff, free 20 minute parking which is more then enough time to really take care of whatever it is that you need to do there. Where other locations I have had to show my ID and my account number, both times I have been here I have handed the teller either one or the other and that was all they needed. Additionally they did not hold on to it for an extended period of time, something that I frequently run into at other branches.

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Nice bank with very friendly employees. The reason for my 3…read morestar rating is the ATM is not always available when needed at this location. I hate driving to the ATM at this location only to find out that it is "temporarily unavailable". It's great that there is a Wells Fargo ATM inside the QT located at the intersection of Richard Sailors Pkwy and Forest Hill Dr./Powder Springs Road. Somewhat inconvenient to get out, and go inside if you are in a hurry, but it beats having to drive all the way to Hiram, or Austell for the next nearest location.

I went to deposit some money into my account the machine malfunctioned and it sucked my money…read morewithout depositing any money into my account i went inside to complain but the staff were no help and they gave me a phone number to call for help but the phone number doesn't ring. Horrible experience.

Better to send checks here by mail than to visit most locations in person! I just needed to use…read moreBank of America for a couple months. The locations within a 100 mile radius are few and far between. And BOA has recently starting closing many branches too. Over 100 planned closures. I wasted better part of my day driving hours and no one was around to accept the check because it was over 200k. This worked much better.