What do you know!?! Tamika is still there and apparently as useless as ever. Asked a question and…read morewas put on hold, for nearly seven minutes. Called back and guess what? The branch didn't answer. Contacting Wells Fargo in any form is one of the world's most frustrating endeavors. They Suck in every way possible. Time for a move.

It has been been one of my banks since high school When I lived in California!…read more But definitely has gone downhill! It has re-organized and re-divided and combined so many times it's very hard to find out who to call for your needs! For example the brokerage/advisory section is in a disarray! It's segmented into different departments That do not talk to other sections of the bank And brokerage department is probably the worst! You get no help even if you pay for advice! They should change the name from Wells Fargo "advisors " to "Wells Fargo "do it yourself ". Their back office is extremely slow and in fact made many mistakes on my stock transfer! Definitely looking at Bank of America as an alternative to this poorly run bank!

One of the most disorganized banks I've been to lately! As…read moreyou enter there is no one to greet you or let you know which representative to go to for help. They have self service open air booths that have kiosk There are individual offices with people in them but you are required to wait for the greeter at a podium that was not attended. When the person finally showed up she did not know how to do a cashiers check and had to Ask someone then she came back and asked my phone number in which I said I needed to write it down rather than have everyone in the bank know what it is. Unfortunately she couldn't read what she wrote because she forgot her glasses! Who goes to work without reading glasses! Especially if you are in the bank business !

This branch has an extremely unpleasant branch manager, Nekolle Johnson, NMLS ID: 624724…read more Contact info: nekolle.johnson@chase.com She was consistently dismissive and impatient to a degree that I speculate somehow my presence or inquiry irritated her personally. What is worse, she gave out wrong information towards my questions and showed great hostility when I raised uncertainty if not doubts. (After double checking with another branch and chase.com, I am certain she was wrong, not once, not twice, not thrice, but most of the time.) This concludes her as dismissive, incompetent and impatient, probably the worst kind of banker to work with: She would screw you up and, to add salts to the wounds, do it in a very insulting way. It really left me dumbfounded to realize that she is even a branch manager. Ah, this certainly shows the real world is not perfect.

Customer Service at the Douglasville location was 5 star. Very professional and informative staff…read more I'm extremely pleased with the service I received from Mrs. Keela and the Mgr filling in from Alabama on the day I was there. Regards, Avis A. Maclean

This is just to thank Johnathan Williams to be so welcoming when I came into the bank. He was at…read morethe front desk, a true professional and I appreciate my bank having such a valued employee. Adrienne Leeds

Rude manager and assistant manager at Bank of America…read moreFayetteville ga. While trying to understand what was happening to my 99year old aunts account they both ignored me. Joyce and the other were unpr and rude. My second visit to the bank I was was accosted by the manager/ assistant manager in the middle of the bank in front of ten customers shouting specific information on my aunts account.

This note is to acknowledge a fine employee of bank of america......The location is on Akers Mill…read moreand the assistant manager Whitney really does the job when you walk in and need assistance . Her pleasant attitude goes a long Way. Please recognize her as a top employee....Adrienne L

Came in for a few different things and they were so helpful and very quick at this location!read more

This is the most aggravating inconvenient organization I've ever had to deal with. I have my car…read moreloan with them and can't wait to change it they are very difficult to do anything with. I highly recommend you stay away from them.

I opened my account beginning of Nov online and visited the branch the week of Thanksgiving because…read moreI hadn't received my debit card. My first visit was pleasant with manager Catherine assisting me. I advised her of my concern about my card not being received and was told to look out for it and she confirmed my PO BOX. Now it's the first week in Dec & I visited twice to ask about my card. The first go round of the 2 visits I was not able to stay for assistance because I was running out of time on my lunch break, so I called the branch and left a voicemail for a return call about my card. The 2nd visit I went through drive thru to make a withdrawal and ask about my card. At this visit, I was told that I did not receive my card because I had it going to a PO BOX which I was informed was not allowed. So again after this visit, I left another voicemail with no response. I would have appreciated being made aware of cards not being able to be sent to mailing address of a PO BOX at my initial visit and/or at least received a call back from the voicemails I left regarding my concern. I decided to close my account after 4 weeks as I feel that my concerns were not addressed.

I called to make a appt today to open up a membership and spoke with the assistant manager Mrs…read more Azrieal. She was very professional, helpful, and had amazing customer service. Mrs. Shonte was my banker and she was simply amazing. She was professional, courteous, well versed on the products, very financially literate, and answered all of my questions. This credit union literally have everything to meet all of my financial needs. I'm so happy that I decided to become a member, and look forward to banking with them for many years to come. I wish that I could give them both 100 stars for their outstanding customer service. Thanks a million you guys! :)

I had an outstanding experience at Delta Credit Union's branch and felt compelled to share just how…read moreimpressed I was with the level of customer service. From the moment I walked in, I was greeted warmly and treated with genuine professionalism. Erica Lang, she is the member Services Agent who assisted me throughout my needs at Delta Credit Union at 3250 Riverwalk Parkway. At Vinnings The staff took the time to listen carefully to my needs and made sure I fully understood my options without rushing me. What really stood out was their patience and willingness to go above and beyond to resolve my concerns. Every question I had was answered clearly, and I left feeling confident and valued as a member. It's rare to find a team that combines efficiency with such a personal touch. This visit reminded me why I chose Delta Credit Union in the first place. I highly recommend this branch to anyone looking for reliable, friendly, and top-tier customer service.

I have been a Delta Community Credit Union member for 35 years and intend to remain one for life…read more Nearly all of my experiences have been positive. I am writing because one policy I encountered had a direct and unnecessary negative financial impact on DCCU, and I hope senior leadership will review it. A few years ago, my father passed away with a DCCU checking account, savings account, and a $30k personal loan. The account balances were minimal, and I was prepared to pay off the remaining loan promptly from his estate. His estate was held in a trust specifically to avoid probate. I was the trustee and executor, with full legal authority to access estate funds and pay outstanding debts. When I contacted DCCU to obtain the loan payoff balance and payment address, I was told that DCCU would not even discuss the loan unless the estate went through probate. This requirement made no legal or practical sense. A trust exists precisely to avoid probate, which is expensive and time-consuming. Requiring probate defeats the purpose of the trust and places an unnecessary burden on the estate. As a result, DCCU effectively refused to allow me to pay off the loan. I was told I would need to spend thousands of dollars going to court simply to be authorized to pay a debt--before DCCU would even tell me how much was owed. Faced with that situation, I chose not to pursue probate, and the loan was ultimately treated as bad debt. This outcome was entirely avoidable and financially harmful to DCCU. I was willing and able to pay the loan in full immediately. For comparison, I contacted two other financial institutions where I currently have personal loans. Both confirmed they would provide payoff information to an executor or trustee upon presentation of proper documentation. DCCU is the only institution I have encountered that requires probate solely to allow a loan to be paid. I hope this explanation makes clear that the issue is not confusion about roles or documentation, but a policy that prevents legitimate estates from settling debts efficiently. I encourage DCCU leadership to review and update this policy so that loans can be paid by trustees or executors without requiring probate when a valid trust is in place. This change would benefit both DCCU and its members. It would prevent unnecessary loan losses and ensure that, when I pass away, any debts I have with DCCU can be settled quickly and responsibly by my estate--without forcing my beneficiaries into court proceedings that trusts are specifically designed to avoid.

I had an extremely disappointing experience at the Wells Fargo branch located at 3351 Riverwood…read moreParkway SE in Atlanta, GA. As a licensed Realtor & real estate investor, I regularly work with clients who bank with Wells Fargo. On July 3, 2025, I visited this branch for the first time to cash a legitimate personal check issued to me by a Wells Fargo customer. I presented two valid forms of identification as requested & was transparent about the nature of the transaction. The teller I initially spoke with was courteous & professional. Unfortunately, that professionalism ended the moment the issue was escalated to management. A tall, stocky Caucasian man named "Chris", who identified himself as a manager, took over & immediately adopted a rude, dismissive attitude upon realizing I was not a Wells Fargo account holder. Without provocation he bluntly told me he "couldn't override the system" and offered no support, no explanation, & no interest in helping resolve the issue. When I asked what information I should relay to the check writer to move things forward, he simply repeated himself like a broken record. While trying to find a solution, I noticed another staff member--an African-American man with a low haircut wearing a name tag that appeared to read "Shawn"--observing nearby. He approached me & asked if he could assist. Before he could offer any help, Chris returned, and both men coldly informed me there was nothing they could do. When I asked if they could at least speak to the check writer--their own customer--they refused outright & gave no rationale. To make matters worse, both managers walked away from me mid-conversation, without giving me a chance to ask further questions or even acknowledge the end of the discussion. Their tone, body language, and overall conduct were unprofessional, unhelpful, & downright disrespectful. It was clear they made assumptions about me & the transaction, and rather than verify facts or offer solutions, they opted for avoidance and arrogance. Without any prompting I was treated like a nuisance, not a professional trying to complete a legitimate transaction. This wasn't just bad service--it was indifference wrapped in authority. As someone who operates in the real estate industry and often helps clients with banking-related transactions, I was stunned by the dismissive treatment I received from individuals who are supposed to lead by example. Wells Fargo: If these are the people you trust in supervisory roles, then you are actively undermining the reputation of your institution. This experience not only lost you a potential customer, but also casts serious doubt on the kind of treatment your existing customers might face when real issues arise. Avoid this branch. And if you're considering banking with Wells Fargo, think carefully about what kind of service you expect--and what kind you may actually receive.

Unfortunately, this Wells Fargo has been plagued with the staffing shortage we continue to see…read morearound the country. I've been banking with them for my business & it's become extremely time consuming to come in daily to complete a simple transaction with a teller. Although, I know the specific at this bank are not responsible, but others need to be aware this is NOT a location you can get in quickly & out quickly. Hopefully for more digital advancements, drive thru staff or simply more team members will be able to improve the speed of service at this location.

I had logged on to my online banking and attempted to use Zelle to send a payment to a business…read morethat had performed a service for me. Since I had not sent money to this vendor before the bank requested that I call Zell fraud alert to sure that this was a legitimate transaction. After being cut off from their automated service the first time after an extremely long whole time, the person with whom I spoke said that I would have to further verify my identity by going to a local branch. This is after I had already verified my identity through multiple steps, including her sending a text message to my phone which is registered to the account. I told her that this would be difficult because I am traveling and it is Saturday. She said that if I need to send money emergently that I should use another third-party app. I was left with no choice... I was able to find a local branch while driving though when I stopped there, they were closed on Saturdays. I called back and attempted to explain this. After another extremely long, whole time, speaking with another agent, after attempting to explain my predicament, we were cut off, and my only choice would be to call back and go through another lengthy hold time. Customer Service does not have the courtesy to call you back if they get disconnected as many other customer service departments will ask you upfront if we happen to get disconnected. Is this a good number to call you back? So in the end the bank who is in control of many dollars in my account and responsible for my financial transactions is telling me to use another service to pay a debt! The representative could not give me a reason why I would have to take this extra step this time when many other times I have not. She would only say that the system is requiring it. I will be transferring all my money to another financial institution Monday.

This region's location is VERY slow and is understaffed. You will be waiting in line for a teller…read morefor 20 minutes and then not be able to complete m said request.