Today of all days this branch decides to escort me out of the location because I asked for Assistance!! I came in the location for two things: get cash out the atm and get assistance in ordering a replacement card. The ghetto Rep Kennotta immediately directed me to use the app instead of offering her assistance since i am in the branch!!!
I persisted in asking for her to help with a replacement card and her assistance in mailing it to a different address since I ordered it once through the app thanksgiving weekend and the second time via phone... and i still never received my card, hence is why I came into the branch. Anyways we are sitting in the office and i gave her my I.D. And she asked for one that wasn't expired. I informed her that my card as well as my wallet was lost and that's why I've been trying to get replacement. She informs me she cannot assist me if i don't have a valid license. I continued to ask questions so I can get the proper documents to present to her for us to continue the ordering process. I informed her i had a police report and a letter from the dmv and she said that wouldn't work unless it was within the last few days. I stated it was issued last week.
Her next excuse not to help me when i informed her of the documents she said well i can't send it to the address because even if you order through the app it will just direct you to come to the branch again... please make that make sense.
I said, "i never experienced service like this and all I'm asking for is help with ordering a replacement card. Can you help me walk through in the app and order a new one ?", her nasty attitude response was, "I'm sorry you feel that way but that's protocol". This is unbelievable. You just told me you could help through the app on my phone and now you can't?
She moves her rolling chair from behind the desk, pulls her mask down, lean forward and claps her hands saying, "do you want me help or not!!!"
I then asked her who the fuck she was talking to like that and next thing you know security going to escort me out saying I'm starting my new year off wrong. I immediately corrected her and said no I'm not. If i ask for help then help. I ask qualifying questions to understand the process but i will not be disrespected.
I then called chase customer care to report her and she then locks all the doors and closes the gate with a temporary sign saying they have a meeting.
The manager of the location never came to see what was going on but the heavy ass white guy sat there laughing. I don't not play when it comes to customer service. read more