I typically avoid leaving negative reviews, but I feel compelled to warn others about my experience with TruGreen. Mike, the salesman, was very friendly and answered all my questions before we started the service. The first technician who came out was also friendly and professional. Unfortunately, that's where the positives end. TruGreen was supposed to perform a soil test before the service technician arrived to determine what my lawn needed. This did not happen. When I called customer support to express my frustration about the technician arriving only to apply fertilizer without a soil test, I was assured that the test would be completed. Mike did return my call regarding my complaint, but he falsely claimed that the soil test had been done and that I must have missed the email. This was not true, as I have cameras around my property that could prove otherwise. Mike ended the conversation by saying he would look for the email and resend it to me, or if he couldn't find it, he would come and perform the test again. However, he never showed up. After not hearing from anyone for three weeks, I received a message saying that my next service would be on August 7. This was not the soil test I was supposed to have but rather another technician likely coming to apply more fertilizer. I contacted their cancellation line to terminate the service. The representative I spoke to pleaded with me not to cancel and promised that the issues would be resolved, even offering a discount. I explained that a discount wouldn't matter if no one showed up to do the work. I shouldn't have to beg for the service I'm paying for. Overall, I regret using this company. I manage my own lawn but wanted to use these "experts" to improve it, only to be left deeply disappointed. read more

They show up unannounced even after being told not to. Their treatments don't work, and the weeds come right back. When there are billing issues, they say they'll fix them but still process incorrect charges. Trying to cancel is just as frustrating. You're met with pressure tactics and unnecessary obstacles that make it difficult to end service. Overall, the experience feels careless and misleading. Save yourself the hassle and avoid this company. They don't follow through, and the service does not match what they promise. read more

When I answered my door I took his flyer and told him I would look at it. He insisted on giving his sales pitch. After he was finished I told him I needed to think about it. He got upset and confronted me about him doing his sales pitch. I said I was being polite and that he is the one knocking on my door. If I was a woman I would have felt unsafe. He could have sent all the info by email and I would have considered it but now I would never give them a penny. Sales guy was Christian A. read more

I'm extremely disappointed with the service from TruGreen. This is the third time I've received a text saying that the service was completed, only to come home and find that the backyard was not treated. I rearranged my day and kept my pet indoors--which is not my usual routine--only to find the job was not fully done. Now I have to repeat the process and keep my pet inside again. To make matters worse, when I called TruGreen to address the issue, the representative laughed during the call. This level of service is unacceptable. read more

Truegreen is the worst lawn care service out there, in my opinion. They managed to kill my back lawn and were not interested in fixing their mistake. DON'T USE THEM!!!!!!!!! You'll be sorry. read more

I am extremely disappointed with their service. We were sold a 10 month plan for over $700 and our yard looks worse now then it did when we began. I would not recommend this company. read more

I sign up for a year service. They destroyed my lawn. They planted crab grass throughout my lawn and my garden. I only had a couple of spots of crab grass for 35 years now I have 40 patches of crab grass and my whole garden area is only crab grass. Also after I cancellef my service they keep coming and charging me for there sevice. Worst experience I ever have had. DO NOT USE THEM YOU WILL REGRET IT! I would give them no stars or minus if I could. read more

I thought Trugreen would do a good job since they are backed by the PGA. I was wrong. I would NOT pay for the year service as they seem that they don't care once they get your money. I had a sod lawn put in in December 2023. I got Trugreen in January 2024. They burn my lawn and then blamed my little dogs. I try to get a schedule from them and they say it is automated and they will call you the day before. There is no way I know when they are coming so I can keep my dogs inside to stay out of their way. Their customer service says, "oh I am sorry." read more

TruGreen Lawn Care - My burned lawn the day after their treatment!! - Tree Services Near Me - Irwindale, California

Let me pile on to the terrible reviews they killed my thick full and lush lawn.. where my toddlers play!!! I work 60 hours a week and I couldn't handle staying on top of the yard anymore so I hired them.. COMPLETE JABONI OF A COMPANY. After expressing my concern they said they would give me a "Free" aeration and seeding.. THEY NEVER SHOWED UP! DONT even do it if you care about any plants or grass you own! Check the before and after read more

TruGreen Lawn Care - Current state - Tree Services Near Me - Irwindale, California

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In December we installed almost 3000sf of marathon II sod. It was so lush and beautiful that people were asking if it was artificial. We decided to hire Tru Green to keep it looking great. They provided fertilizer and pellets to allow for better water retention Just 7 months later our lawn looks awful. Huge areas of dead spots. Other areas are quickly dying. The came out and told us it was probably grubs eating the roots. I find it very unlikely there is an infestation of insects covering almost 3000sf of lawn They assured us the grass would return....right after telling us the grubs ate the roots and killed the grass We will now probably have to resod our entire property thanks to Tru Green The attached photos are before and after they were hired. read more

TruGreen Lawn Care - This is about a month after installing the Marathon II sod - Tree Services Near Me - Irwindale, California

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I really should have read the reviews before hiring! This company is a disaster, they over fertilized and burnt my lawn, been trying to get a hold of someone in charge to solve the issue for the past month and half, no one tries to help with anything except bullshitting. Stay away with from them!!! read more

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Absolute disaster. I had my first appointment scheduled on 9/26/23 They never showed up and didnt call to tell me that they were going to show up. This is a very bad first impression and makes me wonder about this company now. read more

I canceled this service a year ago and now without warning I get a message that says my service is scheduled in 3 days! What is going on? Now I have to waste more time to call customer service and make sure no one comes to my house. This is super shady to schedule services I didn't agree to. read more

What happened to Rob, the other reviewer, happened to us as well. On the day of the scheduled service, no one showed up and we received an email stating the service was finished, and a comment "it was nice speaking to you today". We work from home and have 4 cameras pointing around the entire property while my in-laws working in the yard and NO ONE showed up. (The specialist that allegedly worked on our yard is Alex) I gave them benefit of the doubt, maybe they went to the wrong house... so we gave the company a call. We called and asked to speak to the manager but apparently, they were too busy to take the call so we waited for a call-back. Called 6 times to ask to speak to the manager and still no callback. Fast forward to today, I'm reading all the reviews on Yelp and realized this is what they do, and they do it all the time. Another disgusting thing is someone used my husband's name to leave a review on a website(Listen360) and gave them 4.5 stars. That's identity theft, folks. If you'd like to have a stress-free life please stay the hell away from this company. We'll be canceling our services, thank you. read more

Called to start service with Trugreen 2 months ago . I was told by the phone salesman the initial visit and service would be $107.50 for a weed and feed with pesticide treatment, then $180 a month. I told them repeatedly that they needed to call in advance because I'm in a gated property and might not be there. After a month of waiting and calling to get on the schedule, the phone rep said they would be there in one minute. I told them again the property is gated they cannot get in.. so the phone representative again put it in the notes in the computer to call 30 minutes in advance. This happened a second time no phone call. They finally gave me the phone number of the field person actually going to come out to the property and he did call and do the initial service. It took 2 months I asked him why he had come out twice before without calling me and he said I just got this job this morning. Nobody else has been here. The day he did the initial service my credit card was charged $290.50 for a service that was supposed to cost $107.50.. I dispute the charge with my credit card and paid them over the phone for the correct amount of money. Do not hire this company. read more

I highly recommend this company for lawn maintenance. They are friendly, reliable, and truly care about the health and appearance of my lawn. My lawn look better than ever!! read more

This company is quite comical. Atleast the one that serves the 7 cities in Norfolk, Va. i caught the tech on my ring camera taking a break, walked around house, placed a card on the door, put sign in yard as completion, for in truck and took off. Of course he was reported after several calls he comes back out days later. Sprays something on my grass to kills off everything. Long story short they nvr paid a visit to my house again. You are better off treating your own lawn. BTW it's much cheaper. read more

This is the worse company ever , the salesman will come to your door & mislead you just for him to make a sale , this is regarding mosquito issue at my resident , they guarantee that after servicing no more mesquite bites. Guess what all my family have bites everywhere . We complained they said they will do a repeat service but they were no shows for 3 different appointments. Stay away from this company wouldn't trust them . I cancelled my service for good read more

Posted below are pics of what a tru green yard looks like after 7 months with them. I changed my watering habits. Changed out sprinkler heads.. I replaced my irrigation controller. I've aerated. I've had them aerate. I've reseeded. I've had them reseed and in six months my lawn looks worse then when I started this costly adventure. Everyone I've spoken to has been more than pleasant but I'm so disappointed in how my lawn looks. read more

TruGreen Lawn Care - Tree Services Near Me - Irwindale, California

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LIARS! The sales person will say absolutely anything to get you to sign up, but they have zero intention of doing any of the services they claim they will do. FIND ANOTHER COMPANY. This company is a scam. read more

Signed up for the year membership as a gift to my parents for their lawn that desperately needed help growing. After a year, we saw no improvement. We didn't know our year membership was done and they kept coming and I kept getting charged. Sometimes, they would say they came when they didn't and I would get charged so I would have to reach out and waste my time trying to get a refund. They would be here for about 5 minutes and leave. We also didn't know they were coming until the day-of ....which is ridiculous! Not sure how a company operates this way without people getting upset with last minute visits. Customer service was of no help. read more

TruGreen Lawn Care - After a year of "services" - Tree Services Near Me - Irwindale, California

Do NOT use this company!! They are horrible! I called them for an inquiry on their service and pricing. But the sales person was very rude and pushy. So I told them I wasn't interested. Since then, I've been receiving non-stop sales calls at least 3-4 times a day!! And they have been sending people to my house harassing me. I made a formal complaint to their head office about their harassment. But they don't seem to care. read more

I've had trugreen trushield and mosquito service for a 2 months now. I bought their 4 month prepaid service. First, I have to call them back on a weekly/bi-weekly basis because the ants and mosquitos keep coming back. Everytime they come, it's a different person, if I'm not home, they don't come in the backyard eventing I leave the gate unlocked and cracked open. Ok, I try to be home when they come and each time, walk the new guy through my property and instruct them NOT to spray my flowers because I have slot of beds, burglar and hummingbirds. This week, a new guy shows up, same exercise. Walked him through my backyard, which is big, I have a 16,000 sq.ft. lot. This time, I had to do some stuff inside so I didn't watch everything he did. Next day, I noticed all of my flowers wilting, within 3 days, ALL of my flowers were gone... wilted away, some of my plants look like their not going to make it as well. I had beautiful Periwinkles, Black eyed Susan's, roses, flowing succulents, Daffodils, lily's, masonic, just to name a few, even my 30 year old beaugonvilla blooms are dead. I'm beyond upset, I called in and was told a manager would come out within 24 hours, nothing, I called back, after the third time calling, a customer service representative called me and naively advised me of lying... said, "we did 80 homes this week and no one else said we killed their flowers"... That really upset me, then, she said they would send a manager out within a week... Anyway, that's where I am, I decided I needed to water my plants down, but the damage is done. I'm going to cancel my service, ask for a refund of the unused services and tell the world about my experience. Not sure what I can do other than never letting these knuckle needs in my yard again. Don't trust them, don't use them! I'll update my review as I go through the rest of this process. read more

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Great customer service, my lawn is coming back. Very responsive to customer requests...

I said I wasn't interested twice, then they showed up at my house. Intrusive and unprofessional.

I tried Trugreen to deal with lawn weeds after so much rain this year. 1st visit they never knocked on my door so they could do my backyard too and when they called they said it would take a few days to come back The front yard did get greener but didnt kill the weeds. I decided I could do the sasme thing myself and called my sales rep to cancel future service. Later they came back and did the front yard again. Sales rep said to call their 800 number. I said this is your problem not mine. She didnt care. The techs literally spend under 5 mins on your property.....Not worth $67 a visit. I finally got my service cancelled and a refund . Next day another rep calls and wants to know why I quit...I said "do some research".....read all my account notes!..He hung up This company has very poor communication within, poor customer service asnd poor management. read more

Worse company to deal with, worse customer service, they killed my brand new grass after I told them multiple times not to go to my back yard. DO NOT waste your money with these people. read more

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If you are in the los angeles area and serviced by the Retards at the irwindale branch. DO NOT sign up for service. They will lie and report services as completed with out ever coming on the property. Unprofessional, rude and dishonest. Read the other reviews. Im not the only one. I canceled the service amd was refunded. No one from the local branch ever called to follow up or apologize only fake ass sales reps call trying to get you to sign up again. They pay lip service to your problems and only care about the sell. Horrible service provided. Save your money and just buy a bag of scotts grass seed from home depot and do it yourself. read more

Horrible experience. No follow up and needed to repeatedly call for service. Now told "Production*" out for the rest of year and part of January. read more

Horrible service! Got talked into having this service with the promise that they would have my lawn green and lush. Well, the only green is in their pocket because it's a rip off! After the fertilizer and weed treatment I saw some difference BUT after the airration and over seeding I now have more weeds than before oh and they actually did a weed treatment right after the airration and seeding. So I call customer service and speak with Wendy to cancel my service. I explain to her what the problem is and not an apology or a " hey let us come out and take care of that issue"... Nope just an " OK I canceled your treatments.. And thank you for choosing Trugreen" What a joke of a company! They should be refunding money for their crap service! read more

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The service work was decent, where the two star rating comes from is customer service! I called to cancel due to budget reasons during the C9 period, spoke to a gentleman who offered to work with me on a lower budget. We were getting close to an agreement when we got disconnected somehow.. You would think since they have my cell phone they would call me back... nope, nothing. A week later i called back to cancel and started to speak to another rep and again the call dropped. ( this may not be their fault due to phone reception at the time) but again, no phone call back from them to work with me or not. I called today and they said the phone call dropped last time and its already cancelled! Yep, guess they dont care about keeping customers... read more

I hired TruGreen for aeration, seeding & overseeding of my Saint Augustine. I have some patchy areas in my backyard that are the majority dirt, I informed them of this & was told "yes it would be very beneficial for this type of service, even on the dirt areas." TruGreen scheduled my appointment and after waiting until 1:50 I finally called, they told me oh sorry but they had unscheduled my appointment! I went ahead and rescheduled again for another date. TruGreen came out aerated my yard which is fairly decent size and threw some seed over, they were here for less than 15 minutes. When I asked "aren't you going to cover that seed in the dirt area with topper" I was told that they only had a few bags of topper and could only use half a bag. Then I was told it would be a good idea for me to go to a garden supply store and pick up at least 3 or 4 more bags of topper and throw it over my newly seeded dirt... The guys were very nice about it but said they only had a few bags themselves and I was their first stop. The aeration on my 4 other lawn areas was fine, but the 3 dirt and grass areas were hardly even noticeable. The aeration did nothing, seed just thrown on dirt and the topper was a joke! (see attached photos) This was a complete waste of my time and money. Stay away, hire someone else. read more

TruGreen Lawn Care - Grass and dirt area in my side yard. The black splices are the topper! - Tree Services Near Me - Irwindale, California

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I have never had a problem with mosquitos until this past Summer. I couldn't enjoy my beautiful backyard. I called TruGreen and they resolved my problem. Terrific service people; they are reliable and professional. read more

Such potential here! We had high hopes for Trugreen in our area of SoCal, near Pomona, but unfortunately our experience was terrible on many levels. I do not leave negative reviews lightly, however this has been going on for over 6 months. The pros: The service guys were great, very polite and professional and did their jobs quickly. The cons: Everything else! Whoever schedules the servicemen routinely sends them to our house at the wrong time, on the wrong days/months, and even with the wrong services! It is very frustrating to have to call customer service again and again, and explain what we actually signed up for and want to pay for. The sales team, customer service, and service departments obviously don't communitcate with each other and they promise services and prices that the other departments don't uphold. We were told a particular service was 6 installments, only to discover the servicemen at our home again after the 6 were completed. We called customer service and this time they said, no, there are 8 installments. We did not agree to pay for 8, but it's too late because they already came when we didn't expect or agree to it. Several times we rescheduled a service appointment and no one told the service guys who came anyway (what a waste of their time!) so we had to go out and tell them to stop working because we had already rescheduled. One service member said that happens a lot. Another time we rescheduled a 1 time service and on the appointed day they sent the wrong tech who did something completely different. It has been one headache after another. A customer representative even came out to our home to talk to us (which was rather strange in and of itself), but they were evasive, unhelpful, and tried to upsell us on new services instead of offering solutions. We just want the service we originally agreed to when we started, nothing more or less. If the different departments communicated better then I can see how this could be a great compay to work with, but instead we are left with a lawn that still looks awful, a hole in our wallet, and a frustrating lack of answers. read more

This company is a rip off. Poor service and our tech Hector is an idiot. Do not use them they do not show up and bill your credit card without authorization or your approval. My lawn looks worse and neighbors laughed when the posted a lawn sign advertising the company with such horrible results. read more

TruGreen Lawn Care - Dead lawn after service - Tree Services Near Me - Irwindale, California

I was looking around for a lawn care service, and wound up going with a different company. These guys have called me 4 times in the span of less than 3 hours. I finally just blocked the number but come on. read more

I was skeptical of the numerous poor reviews, but I have now experienced their customer service and concur. The customer service agent had the worst listening and communication skills ever. She ignored my questions because she was absolutely clueless about what the TruGreen services entailed, was incapable of answering simple questions, and then provided me with incorrect local TruGreen phone numbers and locations. Highly unprofessional. read more

Customer for several years. Great service, honest, thorough and excellent results. 2023 - weeds throughout front & back yards. They retreat the areas - no improvement. Their shrub and tree service incomplete. They say they have done the complete job, our Ring camera shows they do not even walk to the required area's. read more

Went with Truegreen because I felt that I needed some help with my yard. I called out the rep and he was very knowledgeable and helpful. I figured lets see what they can do and signed up for their Full Law care and shrub. Well on the first visit the care specialist did not do anything that the rep said. No looking at the grass for what it needs, no checking the soil, nothing. He just came sprayed the grass and then through fertilizer on it and done. Took less than 20 minutes on my yard and I thought to myself, that's it. I think he spent more time writing up the receipt than actually servicing the lawn. That cost me $67 dollars. The second time someone else came. They just fertilized the back by throwing Revive and spent less than 10 minutes. Another $67. What a rip off. Totally not worth it. I can buy a bag for half that price and do it myself. I thought I was getting "Specialist" who actually look and care for the lawn. Nope! Don't waste your time. What a ripoff! read more

Just canceled! After three years my lawn continues to look like crap. A total waste of money read more

TruGreen Lawn Care - If you could fix this? - Tree Services Near Me - Irwindale, California