We got home late Sunday afternoon from vacation and our air conditioning was out…read more We called Precision and Moses Garcia answered our call. He came out Sunday night and figured out the problem. He was able to get our unit running again even though he did not have the exact correct parts. He explained everything to us and came back the next morning with the correct parts and fixed it. We were very impressed with the service, price, and quality, and how professional he was. Highly recommend them.

I'm not a big reviewer, but I had a very not good experience with this very highly rated business…read moreand I feel like warning others is appropriate. We recently purchased a home. The sellers had installed 2 new direct-to-consumer brand (Zokop) heat pumps with 4 heads (2 for each) in the home roughly 1 year ago (they are not providing records, but this is a reasonable estimate). After move-in, we noticed an error on the head unit in our son's room. Precision had previously repaired a broken AC at my small business 2 years ago. It was a good experience then, so I was excited to hire them again. They sent 2 technicians to our house, Edgar and Dylan, to service the units and diagnose. Long story short: Dylan broke the fan in one of the good units, which was maybe a year old (per Edgar's estimation based on some technical detail about Freon...you'd have to ask him) and previously working perfectly. He stuck a probe thermometer in the unit to check its efficiency and then caught the fan blade with it as he pulled it out. There was a CRUNCH and 3 bits of plastic fell out. He said "what was that?" and otherwise shrugged it off. No apology. No taking of responsibility, no solution or assessment offered. Completely unprofessional. I stayed calm, paid for their service, and got them out of my house. They assessed the issue with the other unit to be a Freon leak and quoted for repair. Shortly afterwards, I did a small amount of googling and concluded it was likely the fan. The following week, their office called to schedule the leak repair and I asked to speak to the service manager. His name is Wendell. He asked for a photo of the broken pieces (same one I'm posting here) as well as a photo of the label on the unit, which I also provided. He said he'd see what he could figure out. 1 week went by, I called back, he said he couldn't find anything about the unit or source parts, but if I find the part, they could install it. Not a good solution. I stayed calm and said I would think about it. Here's the thing, I'm also a repair-based contractor. Sometimes, I make a mistake and break something. We're all human, but our mistakes are our responsibility. I can't imagine breaking a customer's perfectly good thing and then just acting like, well, nothing I can do. Total BS. You can't find the part? Buy us a new unit. Too expensive? File an insurance claim. You came into my house, broke a new, working thing, and then left me high and dry. Completely unacceptable. Anyway, I thought about it, decided I don't want these clowns in my house again, and I don't want to keep asking them to act like adults with a sense of responsibility. I hired another company to fix the freon leak. They charged $100 more than what Precision quoted me but also did the assessment and repair the same day. That technician verified these pieces are from the "blower wheel," which is just another word for fan. I still have not resolved the issue with the fan Precision broke. They have a responsibility to make this right, but I'm sure it's on nobody's to do list. Maybe they read their reviews?

From the time they spent looking at our dryer vent situation & preparing a bid until after the job…read morehad been completed, we are very satisfied. They fixed some damage caused by other contractors to the exterior vent cover and piping and I'm not sure our dryer has ever worked so well. Their bid was not the lowest, but during the time spent preparing the bid they really convinced me that they knew what they were doing and would not cut any corners. From what I can tell they did not. I would heartily recommend them for any dryer venting needs you might have and suspect they do as fine a job with HVAC ducting as well.

The technicians were on time and did a great job cleaning the long dryer vent that had a large nest…read morewedged inside. Even when we needed to wait for the fledglings to leave before cleaning, they were very responsive and helped with options that allowed the baby birds to thrive while we still did laundry.

Lucas and Autumn showed up after they had finished another job across town. They arrived 1 hour…read moreearlier than scheduled but called first to insure we were ready for their services. They arrived wearing company uniforms and put on shoe covers to protect my floors. The job took less time than anticipated. They cleaned up everything nicely like they hadn't ever been there. Both employees were personable, answered my few questions and are a fine example of workers you want working in your home. The picture below shows at least 34 years since it's last cleaning, if ever. Lucas is a great team leader and treated his co-worker with respect. I will recommend this team and company to everyone. I can only hope my furnace installers are as professional.

We had Better Air Northwest come clean our HVAC system. Jeremy & Brenden were our techs. They did a…read moregreat job, showed up on time and cleaned up after themselves. They were respectful of our space and wore shoe covers without me having to ask. The prices are competitive and the work was of quality. I'd recommend hiring these folks if you need this service.

I needed a duct cleaning. The crew worked quickly, and pricing was reasonable. They did forget to…read morecheck the crawl space, and I forgot, too, but I remembered right after they left and called the company, and the crew turned around. They found an insulation issue in the crawl space, and I hired ABA to handle that as well.

Live in a rental that hasn't ever had the ducts cleaned apparently! David showed us what was coming…read moreout of the vents which included construction debris from 18 years ago!! Offered to sanitize vents for an extra $5/ea and I took it. They explained everything as it was being done and let me watch and take pics. Quality, clean, shoe booties on and weren't dressed scrubby, just all around a great experience. Got a text beforehand telling me when they'd be there- I appreciated that. They cleaned up any mess they made. Will use them again!