Deborah really educated me on faucets. For $9 she guided me to a plumbing solution on which I was…read morein the stoneage. Thank you Deborah. Rick Skiba Legend Lake

Paid $50 to tune up a chain saw, guy at the desk asked if I would like a call if it needs more…read morework. Of course I want a call if a $275 chainsaw needs additional money dropped on it or I would have bought a new chainsaw. After a week I stopped by the store to find out if the saw was done, clerk checked around and finally said, "no, it needed a part and it was included in the $50 that I already paid". After two weeks of waiting, finally got a call to let me know it's done, went into the store and Bob grabs the saw and starts typing into the register and comes back with, "that will be $54 and change". Told Bob no I will not pay that as I never authorized additional charges, Bob walks away with the chainsaw and said he will need to get it resolved with the staff. As he enters their back room you can hear them talking it over asking if their name is on it and so on. After waiting around 10 minutes to get on with my day, Bob comes around from the store area and said "he spoke to the owner and the owner is not budging on the additional charges". I asked Bob to get the owner on the phone so I could talk to them regarding the issue. Bob obviously either didn't talk to the owner or knew that there are laws that protect consumers Wisconsin Statue 423.205(5) [If the merchant has performed any services pursuant to a consumer approval transaction prior to its cancellation, the merchant is entitled to no compensation.] when it comes to matters like this. Long story short I proceeded to walk away after Bob threatened to call the police, which I should have asked him to do to actually resolve the matter however I proceeded to leave but stopped by the front service desk to ask if they had a manager available. The customer service person was very open and checked around to see what she could do however Bob ended up coming to the front end of the store with the saw in hand and asked me to follow him outside. I did walk out of the store with him which in turn Bob handed me the saw and asked me not to return to the store again. I acknowledged him and agreed it would not be an issue and I would never give the store a chance again based on his interaction and the service tech not providing the necessary quote prior to any service work above the money I had already paid. Got home with the saw and gave it a pull and it did start up and lasted approximately a dozen or so cuts into 6" tree branches. At which time it started to do the same thing it did prior to entering Qualheims. Lesson from this experience is that Qualheims does break the law with extorting people into paying additional fees without approval to charge the fees, Qualheims also does not fix the things that are broken like they say they will, and save yourself the money, time, and headaches of dealing with Bob because the guy just doesn't understand the law. Not to mention they did not torque down the screws they removed to access the carburetor they insisted they replaced. So now I have a saw that runs the same way it did prior bringing it to Qualheims and loose pieces that may be missing or still needs to be fastened because this business provides quality, professional services to their customers. If I was being petty I would have contacted my credit card company to fight the charges I've already paid however never going back to Qualheims was the best suggestion Bob could make and sharing this with the world may help Bob understand that his actions will forever be documented for everyone to know. If Qualheims is charging you for services that you never agreed to because they neglected or negated their responsibility to contact you to approve additional charges and will not return your equipment I would personally hire an attorney to resolve the issue in the future and sue for your property and attorney fees. There's a reason why the law above exists, its because of people like Bob and the owner of Qualheims(if Bob truly did make an effort to reach out to them).

Jeff and his team offer outstanding service best in Shawano…read more I posted a really positive review a couple months back. Today they took the time to drive 30 miles away to bring me a spare tire for my trailer and even helped me change it. I don't take time to comment to often on great service, but they are off the charts. Jeff however you instill customer service in Tammy and your team is amazing. You should seriously write a book, Thank You! I'm going to make my trade show in time now, thanks to Tractor Supply Shawano.

Finally got time to write a review, last year I wanted to start raising chickens. Knew little about…read morethem, but wanted to start getting eggs. Talked to their staff about which chicks would be the best for laying eggs. They pointed out a batch and I took a bunch. We raised them the way they had recommended. A few months later they were getting bigger and started looking like roosters and not chickens.( few hundred is supplies and products already spent). Well they were all roosters, not one chicken. Contacted tractor supply and all they said was its passed the 30 day return so they can't help me. First time raising chicken, they are furnaces for 2 weeks, few weeks of growing feathers and then another few weeks to start showing signs of being roosters, unless you are an expert(but I'm beginner). This makes the 30 day return policy almost impossible to meet. Don't listen to their staff and they do not stand by their customers. Will not go here and recommend a more quality place.

this is the BEST hardware store in Oconto County - Townsend /Lakewood - the people are extremely…read morehelpful!!!! Don't bother going to Ace

My Dad loved this store and relied on them, and now so do I…read more What a great recommendation, right? They have most of what you will want, or will get it for you.

Great hardware store located right off highway 32. They seem to always have anything you need…read morefrom garden things, basic household things, or items for repair work. We love the location and knowledge of the people who work there

Service is out of this world and the team is very helpful. Location is very convenient north of Egg…read moreHarbor.

This is a pretty complete hardware store. They seem to have everything you need. The clerks are…read morevery helpful and knowledgeable. The prices don't necessarily compare with the big chain stores, but the prices are reasonable and the location is convenient.

This review is long overdue. All of my interactions at Lemens Hardware have been great! A true…read morefamily style business that actually cares about their customers. They even have their dog Hank right in the store. I went in looking for a specific type of latex gloves, and they happened to be out of stock at the time, so Jim went out to his workshop and grab me a handful of his own at no cost. I've had my Samsung dryer break down and had tried to fix it myself, unsuccessfully. I called Jim come to do the repairs, for an exceptionally fair price and timely service. Always friendly, and always fair pricing.

From the owner: At Lemens Hardware, we offer more than just hardware items. Our full-service operation includes…read moreappliance, lawnmower, snowblower, and small engine equipment servicing. We carry top brands like Dewalt, Black & Decker, Porter Cable, Stanley, and Milwaukee for both hand and power tools. Our additional services include U-Haul and equipment rental, key cutting, paint sales, glass and screen repair, battery and light bulb recycling, and water heater sales and installation. Our knowledgeable staff in Luxemburg, Wisconsin is happy to assist you in finding the perfect equipment, appliances, or supplies you need. If you require assistance with your selection, please don't hesitate to call or stop in today!

People have always been helpful, I am there 2-3 times a week. I know it's a small hardware store…read morebut they stock as much in there as they can.

Rude, angry, surly and downright unhelpful. The staff seems to be semiretired folk who are angry to…read morebe working or answering any questions. The grocery store which is part of the same retail establishment is slightly better. But at least there you have products at a reasonable price. Here, you have limited stock and priced far higher than many competitors. And with the luxury of super grumpy people. I guess if you're old and angry this is the place for you. Makes me want to drive extra for Marinette or Iron Mountain. Even with gas prices, it's still worth it.