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True Touch

3.7 (145 reviews)
Open 9:30 am - 7:00 pm

Services - True Touch

Manicure

Manicure and pedicure

Pedicure

1 More Service

Nail repair

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Recommended Reviews - True Touch

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Reviews With Photos

Mandy F.

First and foremost, this place is absolutely wonderful!! Second, they are busyyyyy! But you can schedule an appointment in advance and if you're willing, you can walk in & wait for a guaranteed phenomenal service. Went with my mother & sister in law. Got our mani pedi and some waxing. LILY (born in Sept - i know there is more than 1 Lily there) is SO kind, curious and good at her job. She definitely makes you feel like you've known her forever. And my girl MINDY is fantastic. She is so sweet and precise. Very aware of whether I was satisfied and making appropriate adjustments. It's so nice to get pampered and to receive great service while getting to converse with others. This is the place to do it. You even get a complimentary drink. :) the decor is glam and it just felt nice to be there. Extra shoutout to Kelly and her husband :)

Cuticle Oil! I've always had a problem with dried cuticles and they were giving away this as a gift!!!!
Jupytericharianna L.

I used to swear by this place when I first moved to Arizona four years ago. The location is super convenient--less than five minutes from where I live--which made it my go-to. Unfortunately, over time, my experiences have become more and more disappointing. I've had several subpar visits, which is really frustrating. One of my biggest issues is the scheduling. I usually book an appointment or call ahead same-day, and I'm told they can accommodate me--only to show up and end up waiting close to an hour or more. If you can't actually take me at that time, just be honest. I'd rather know upfront than waste my time sitting and waiting. I truly hate that it's come to this because I used to love coming here. Some of the prices fluctuate as well, I think I'm moving towards supporting local small businesses than to come here.

Deluxe pedicures
Chloë J.

Loved my visit at True touch! It was my first time here, Lucy did an amazing job with my pedicure, very relaxing I almost nodded off to sleep! They have many spots for pedicures and nails so I didn't have to wait even though it looked busy. Also their prices for pedicures were great many "high end" nail salons have been putting their prices crazy high. Here you get the high end vibe without it costing a fortune !

Zhane J.

Consistently great service. I loved my birthday mani/pedi. Everyone is so kind. The tech recommended a new color besides white that I loved and they gave me a nice little gift for the holidays . 12/28/24

Beautiful done
T K.

It's my third time coming here. Very satisfied. I liked my nails each time. I recommend anyone to check this place out.

Gel pedicure and gel full set

When I first moved to the Phoenix area I was very nervous about finding a place that felt home. (I'm originally from Georgia) so the shop I'm used to was very good with remembering their clients and making you feel welcome. So my first time here was pretty nice . The prices are very reasonable especially for the work the employees do. I went again around Christmas time and same, very nice. But I went again, today , and the ladies literally remembered me. Knew a little bit about my family and it felt like a genuine connection. I highly recommend this place. They treat you like you're more than welcomed. Consistently, asking if you like the work being delivered. And it's clean environment.

Full acrylic nail set, asked for thin nails. Absolutely loved them

Been coming to True Touch Nail Salon for a few months. All the techs have done a great job; however I wish I had asked for my last tech's name since she did my nails how I love them. She was sitting on the middle row on the right side of the building, 1st chair by the entrance. I asked for a full set of acrylics, specified thin nails with white tip with transparent powder (showed her a pic) she matched it exactly as. Absolutely loved this set of nails !

Inside
Ana A.

Did a walk in I needed to get a soak on my nails and regular manicure. The location was bigger than what I had expected. They were busy but have enough staff for you not to wait a long time. Staff is friendly and work quickly. Location was clean and pretty. Overall I was happy with the services provided. Prices are comparable and affordable as well. They have multiple services waxing, eye lash, etc. Definitely will be coming back!

Gel set
Teresa C.

Lily T is THE BEST! She has been my nail and pedicure specialist for almost 12 years. She is very professional and cares about the work that she does. She is the only person who knows how to effectively remove the ingrown skin from my big toes. I have followed to her to various nail shops around the valley because she is that GOOD! Wherever she goes I go. Thank you Lily.

Side of nails. Not too thick or thin.
Franklyn P.

Fastest full set ever and looks great. I wanted a very simple, neutral nail and that's exactly what I got. Got what I asked for and super clean look. Took just over 30 minutes from bare nails to done, only top coat over acrylic base. Young man in the far right corner did them. Salon was clean and spacious. Will be going back.

Spa area
Nicole R.

I love this salon. My nails are always beautiful. I personally use Anne. She is very particular and listens to me. The salon is very clean. The bathroom is very clean and smells pretty (I hate using bathrooms in nail salons) I took my Mom in the with me who is from LA and gets her nails done by the best or the best and she said to me "This is one of the prettiest salons I have ever been to"

Inspo

This happened to be my usual spot but unfortunately I will not be returning. If they are busy your service will not be the best. They are nice but the result is not always ideal.

It's that time!

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2 months ago

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3 years ago

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Thank you very much. We appreciate you<3

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2 years ago

They are so nice, it's really clean, the quality of service is superior to anything else around here. Definitely recommend.

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True Touch Reviews in Other Languages

Ask the Community - True Touch

Do you guys do acrylic toes?

Yes! Please just let us know if you would like them done

Do you guys do color acrylic powder?

Yes! We offer a variety of acrylic powder colors

Do they do kids manicure and pedicure?

Yes

Are walk ins welcome?

Yes! Walk ins are always welcome!

View All 5 Questions

Review Highlights - True Touch

I have been going to Ann for gel manicures for years and have never been disappointed.

Mentioned in 6 reviews

Read more highlights

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Last month, I had my first ever waxing session. I decided to dive into the deep end and booked…read moreunder arms, lower legs, and bikini waxes. Sadly, the appointment was not with the owner. The water I had for that session seemed to misunderstand the booking and thought I was only there for 1 service. She was highly distracted and not very professional. When I got home, I had lots of hair still in those areas and a severe rash across my bikini area. I sent a message to the studio, asking to cancel my future appointment. The owner, Nichelle, responded swiftly. She listened to my complaints and gave me tons of advice on how to care for my inflamed skin. She also asked for an opportunity for me to experience her service, free of charge. Today was that opportunity. I am so glad I agreed! Nichelle is so much more professional while also being incredibly personable! She was so much more efficient, but also thorough and gentle! If you are new to getting waxes or need a new waxer, Nichelle has got you! (In case anyone is wondering, the other waxer I saw no longer works there!)

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I've been to Hello Sugar before (particularly this location) and usually had good experiences, but…read morethis last visit was really disappointing. My original esthetician was great overall, but she accidentally missed a very small section on one side during my Brazilian. Mistakes happen, so I called and was told coming back to fix it would be complimentary. When I returned, a different esthetician saw me. The fix literally took maybe 3 minutes total, but instead of simply correcting the issue, she insisted the hair was still there because that area "isn't included" in a Brazilian service. I've been getting Brazilians for over 12 years and have never once had that tiny section intentionally left untouched..... just on ONE SIDE MIND YOU...so the explanation honestly felt dismissive and gaslighting....actually it didn't feel that way. It WAS that way. What made the experience worse was that after fixing maybe 10 hairs, she tried charging me $25 for a "touch-up" that was clearly correcting an honest mistake from the original appointment. The employee I saw around 1 PM on Saturday the 23rd of May seriously needs better customer service training. Customers come back when businesses handle small issues professionally and respectfully -- not when they're made to feel like they're wrong for pointing out a missed spot. Really disappointing experience this time. Train your employees how to handle this better and take accountability.

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True Touch - othersalons - Updated June 2026

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