Yes Stephen did an excellent repair job on our washing machine drain which had blockage in a…read morereverse installed trap. The cost was very reasonable for all the work and parts needed to correct the plumbing and clean the drain line.

We had Faithco give estimates on preparing a house to sell…read more There were some elements of their estimate that were reasonable here are the parts that were not. A toilet seat wobbled a small amount. The Faithco plumber said it would be $275-$1000 to fix it. I took a look at it and it took me 15 seconds to tighten the nuts at the base of the toilet. The drip tray of an air conditioner in the attic had been collecting water and draining through a pipe for years, which is not ideal! The drain took a path that zig-zagged up and down a bit. They proposed raising the unit to be suspended from the rafters and replacing the pan. I asked why not just replace the pipe, taking a straighter path and he said that the AC unit sitting on top of styrofoam supports was putting at risk of falling. His quote was $2800 to raise the unit. And he wouldn't offer other options even after I questioned each part. I asked another company and they suggested changing the pan for $1500 and fixing the drain for $500. We went with just fixing the drain for $500. We wanted a quote on replacing a 20+ year old AC system. Faithco couldn't find the model number of the unit on the equipment outside but found a 3 ton furnace in the attic so they quoted us (summer of 2025) $13,800 for a SEER 15.2 3 ton unit and $16,800 for a SEER 16.2 unit. Another contractor found the nameplate and showed it to me (a little hard to find but not really, right on the compressor) and saw it was a 2 ton unit (you can tell it's a 2 ton because the model number ends in "24"). The other contractor subsequently quoted us $10,500 for a 2 ton system and $12,800 for a 3 ton system. The other contractor also pointed out that since the house has a 2 ton unit for the bedrooms and a 4 ton unit for the main living space, high SEER is less important, the unit would mostly be used in the evenings, not all day. I had a follow-up conversation with the Faithco HVAC tech and he doubled-down on believing it was a 3 ton unit even though I told him I saw the model number ending in "24". He said, and I recall it exactly because it was so odd, "In this area, we make sure our our compressors match our furnaces." I bit my tongue but wanted to say, "I agree, but the nameplate I'm looking at still ends in "24"". Faithco recommended replacing 3 AC float switches for $225 apiece. Maybe it was me but I couldn't figure out why we needed them. I don't think they tested the existing units but I'm not sure. Soooo, we went with Evans Air instead.

John did a fantastic Job, Installed a new water heater for me,…read more very professional and knowledgeable, as well as giving service instructions. Professional Job

it two trips for the workman to fix the leaky flush mechanism I requested. On his second trip I…read moreshowed the workman that he had not repaired the leak and that the old mechanism was still being used. This time I made sure he understood what I wanted. He replaced the old hardware with new. The flush mechanism has functioned perfectly since. I have not had professional plumber service in a few years so the charge was more than I expected. I paid him and that was the end. I would be ok suggesting Franklin Pluming to a neighbor or friend.

Had a leaking water pipe in front yard. Technician showed up on time, confirmed the issue as…read moredescribed, and completed all work within 1.25 hours for $918.56. I had asked about a veteran discount to try and get the higher than expected price down a bit. He said he had already given me a discount, so he couldn't do that as well. Wasn't sure what the discount was, but if they do have a veterans discount it's probably better than the ~6% savings from the one he gave me. Work quality (as far as I can tell) was good, but price is extremely high considering the time and parts required. Won't be my first choice next time we have an issue.

Do not use! The guy they sent installed a gas water heater illegally (right next to dryer vent) The…read morepropane dealer informed us.. Would not call back after multiple calls. After the sixth phone call , he called my husband. back. The ladies in the office were always polite, however.The installer Chris then quits with our $10,000 check in his truck.. No hot water all this time. Then, after a week of calling , the manager begrudgingly sends two apprentices? who install a very precarious Dr.Suess apparatus to route gas line away from vent ..The apprentices /young men installed while mostly on the phone with Dr. Suess?..Meanwhile, stating "We are not sure if we will have to charge you" After we moved the dryer vent (we paid our contractor because we no longer had faith that this company would do it properly)it was reinstalled in an acceptable manner. I waited to review because this company gave the vibes that they would retaliate by some bogus charges . C. Woods technician also set out water heater on continuous VS demand which continually heats the water instead of when on demand-which depletes your gas much faster. There was no conversation about this. I found this company reckless and indifferent to this project , probaly because we are not in an affluent neighborhood and I believe they have some corporate accounts. Luckily, I was able to find the names and emails of the general managers of this company in case they try to send a delayed bill. Just like many established companies, poor attitude/work ethic will eventually run this company into the ground. I will try to post a picture of the original job.

I'm very pleased with my choice of Bannister Plumbing. First of all the technicians were very…read morepatient, informative and polite. My technicians name was Kyle and he treated me like an old friend and my home as if it were his own. Highly recommend Bannister, the company as a whole is A-1 all the way around.

Way over charged for services! And had over a $400 charge for company warranty to come check the…read morewater they installed..I will never use this company again nor recommend them

They claim to be above board all legal and trust worthy the workers are but the office manger gave…read moreme a big speech about how their business practices are so ethical when I asked her why they did not pull a permit to put a gas line in our home she hung the phone up on me. Atmos energy came out to test the line and with his testing equipment showed a gas leak the technician said the gas line was loose. I might add that when I was at seventh grade my family's house burnt to the ground because of the exact same thing a loose gas pipe to the stove. OK, there was some arguing on the phone, but it wasn't from me and when I got on the phone, I asked the office manager a few questions and she kept telling me about her policy. I'll tell you where the problem lies after her telling me how ethical your company is, I asked her if you're so ethical why didn't you not pull a permit then the office manager hung the phone up on me that's where the problem is and the fact that you work with crooked contractors if you want to know the truth I liked you, but there's something very wrong with this situation

Best plumber so far. I will continue to use him, he is always quick to respond, works quickly and…read moreefficiently, and is professional. He had to fix a job that was done incorrectly by the previous owners, his quote was less than half of two other quotes I received.

Fresh Start A/C has very prompt and reliable service. The technician was very professional and…read moreknowledgeable. I appreciate their great service.

From the owner: Are you looking for a reputable and reliable HVAC & Plumbing contractor? Your search is over with…read moreFresh Start A/C & Plumbing. Our local HVAC & Plumbing company proudly serves residential and commercial property owners throughout Lindale, Tyler, and Longview. From new construction installations to same-day repairs, you can count on us to meet all of your HVAC & Plumbing needs.