This company steals from independent entrepreneurs. Worst…read morecustomer service. Theft. Gaslighting. Aggression. Negligence. Rude and abusive staff and ownership (the owner showed up unannounced at my office, aggressively interrupting a meeting with clients to argue with me). They have not provided what I paid for, have not once apologized and refuse to refund my money. I am a solopreneur and very small business selling streetwear and handmade products. I ordered some shirts for a client and an event, pending a due date which was made very clear. As I was on a deadline, I chose this company because they assured me they could meet the demands of the quick turnaround where other companies I have worked with in the past were backed up on orders. I provided very clear instructions as to what I wanted (silk screen on front, heat press label on inside neck). This was agreed to verbally and confirmed in emails. Company refused to provide comprehensive pricing and service breakdown on their invoice, but arbitrarily gave a blanket sum without particulars, even though I asked several times. There were several errors with mockups (incorrect colours of tshirts, incorrect dimensions for designs) and invoicing (incorrect quantities). Took over a week to finalize order due to their repeated mistakes. Employees are incredibly rude and hostile. Prior to the due date, I arranged to pick up the order at a particular time and accommodated for that. The afternoon I was supposed to pick up, they told me that they had decided to close up early and I had to come get the garments now. Eventually, after several emails asking to deliver (I couldn't just drop what I was doing), they finally arranged for delivery. When I finally got the order, the neck labels were not heat pressed like I ordered as they decided to silk screen instead. As a result, the ink bled right through the shirt. See attached photos. What you are looking at is the outside of the shirt and the print is supposed to be on the inside. I have scribbled out my logo, but you can clearly see that the silk screened ink bleeds through in reverse right through the shirt. The garments are un sellable/wearable. As a result, I lost revenue and business that were dependent on delivery of these items that weekend. When I sent photos to the company for evidence, they told me that there was nothing wrong. They asked to see another shirt I had printed from another company, and when I did told me that it was not screenprinted (?) when it clearly was (the company who printed that shirt only does silk screen). That day, the owner showed up unannounced at my office while I was in a meeting, saying that they decided to silk screen because it was cheaper for them, demanding to see other merchandise printed by other printers. I was in the middle of a meeting and the disturbance was incredibly unprofessional and aggressive. He took the shirts with him. Today I asked for a refund again, including some compensation for lost revenue and clients. The owner shouted at me on the phone, telling me I'd have to take him to court, and then sent an email denying any of the interactions when I clearly asked for a particular service (please see attached screenshot stating the type of service that was promised). As a solopreneur, I am now out a large sum of money which affects my direct livelihood. I am not a corporation and this is my personal finances that have been depleted. Not only have I paid them for the order in full which they are refusing to refund, but I have lost opportunity to generate revenue and relationships with my clients have been broken as a result. This company steals from independent businesses, the owner is aggressive towards women and gaslights when accountability is requested. I am still waiting for my money.

Horrible. Took a high quality hooded sweater to them for a custom memorial print, in which they…read morecharged me a lot for a digital print. I felt ripped off, they used a cheap print but still charged me for the digital (I have the invoice). It was very poor quality, and they had these strange excuses for why they charged me for a high quality print but handed over garbage. Not to mention they had told me it would take them 3 days, only to finally pick it up in frustration two weeks later when they finished it. Stay away from these people - whether you're a business owner or you're making something privately. There's much better out there for cheaper these two will rip you off.

Most of my experience with rush jobs, whether it be printing, clothing alteration, auto service, or…read morevarious types of repairs have usually been met by businesses with hesitation, refusal, or additional cost. I wanted to do a run of t-shirts for an event, and just clear ran out of time to decide if it was feasible to do, and then to get the artwork ready. It was a Tuesday. I needed them for a Saturday party. I called a few places around town, and most wouldn't do it on that short of a timeframe. One or two places returned a quote, but it would be subject to an additional rush cost. Since this was coming out of my pocket, and I was only expecting to break even at best, that was a no-go. I gave Kits T Shirt Express a call. I spoke to Terry, who was super nice and patient on the phone, and told me that they could do it. She said I could have them on the Saturday morning, and at no additional cost! I thought there was a catch. I emailed over my artwork at 6pm on the Tuesday and they sent me an artwork proof in an informative email at 8:40am the next morning. I approved it, and within 30 minutes, I received an email confirming Saturday pickup time, and my invoice. Clean and simple. Now this is what I like! It gets better. On the Friday morning, I received an email saying that it was done early and ready for pickup! When does that ever happen? I drove down there, and was met with smiles all around from this modest and honest shop. FYI: The final total worked out to around $8.70/shirt for a small run with 2-colour print on good quality shirt stock. I've done other t-shirt printing here, and it's been delivered on budget and on time, every time. 24/30 : 30DaysOfYelp

I wanted just a single custom t-shirt, Julian and the crew at KitsTshirtExpress were friendly, the…read morelong-sleeved t-shirt with my custom photo printed on it was ready when promised, and the cost was less than I was quoted at another place, so I couldn't be happier.

This company Is a joy to work with.. exceptional quality and price!…read more Thank you so very much! I will be forever be a grateful client.

I would love to review based on the printing - but I can't. First time I was on a deadline so I…read morecalled up and the girl told me to email the files. She said it'd be done by 4pm. Well at 2pm I received a call saying the printer is broken. I asked if they have only one printer and she said yeah. Then I asked for a recommendation and she didn't even mention the other locations. This morning I woke up early to go to get a print done after seeing they're open on Saturdays. I thought I'd give them one more shot. I wake up early, walk downtown - not open. Even though it clearly says Open at 9am on Saturdays on all of their online profiles). Completely unprofessional. I then called every other locations - none of them are open... or they aren't picking up their phone.

still at over a year, our strata has yet to receive compensation for…read morecosts of repairs to one of our homes which was witnessed of UPS truck hitting and damaging one of our homes. Please be very aware that settlement is a long hard drawn-out affair where folks just hope we "go away" It appears we are being forced to contact social media in hopes of resolving this issue if payment is not soon forthcoming.

very helpful tracking package and said he will help me get it in my car. I was afraid it was too…read morebig for me to handle and enquired about having it redelivered and the agent suggested it could take 4 or 5 days and it would be better for me to pick it up, and not to worry about the weight of it, as he would handle loading it in my car.

Invested in a quality double flannel indoor cover for our Bentley. Decided to put a logo so the…read morefront could immediately be identified during use. One phone generated an instant quote from Tracy as she suggested the best product for my use. Vinyl imprint. The result was exactly as the details discussed. Am very satisfied and appreciate the communication updating delivery time.

We had a custom order printed at the Main Street shop and they helped me with the design and turned…read moreit around very quickly. Excellent customer service.

We needed stickers printed right away, to have by the end of the next business day. Digitech was…read moreable to deliver them to our downtown office by 4pm, in under 30 hours from the time of order. It doesn't feel like they gouged us on the rush price, though. And the guy who delivered explained to us that we could get them for much cheaper printed on a roll, if we have more advanced notice next time. We were able to pay by cheque at the time of delivery, and I felt comfortable dealing with them.

On a whim I decided to try Digitech Printing. I was in a bit of a panic and needed to get several…read more colour copies made of my brothers wedding invitations. My brothers wedding is next month aaaand he left it last minute.... humph! I went into the shop 10 minutes before closing and typically printers don't print jobs for you so close to closing and have you come back the next day, which has been my experience with other printing houses. When I entered I think the clerk could sense my panic. I told him what I needed and number of copies I needed, when he told me the price I was blown away at how reasonable the price were! Plus he even guillotine cut the copy too. The "other" shop couple doors down (I won't mention the name but it rhymes with stinkos) were much more expensive aaaand charged to cut the copy down to size, not to mention the copy was of poor quality. Not only was the copy good but completed promptly & no waiting til the next day for the job to be completed. I wish I had known about this place when I was still an INTD student when average price I would pay for that many colour copies on card stock would set me back at least $$$ from other repro-graphic printers. The job I submitted was colour copy on matte card stock and 15 pcs on 14x17 (?) came to approx. $40 with tax including the cutting down of the copy.

so I've been with those people since I open my shop. They are really professional. Customer service…read moreis great. They are really good. they will make you happy Highly recommended

I brought a fabric chair back to this business to have a heat transfer imprinted . None of the…read moredirections I gave via their work order form were followed . When I discovered the issues on the mock up they originally sent to the wrong email address , I corrected the mistakes . To my disappointment the heat transfer did not imprint correctly and the decal was seriously messed up . They tried to pass this off without any mention of the issues. No apology , lots of waiting around , lots of excuses . They charge as if they are professional yet they provide amateur service and results . Better to DIY than to use this outfit .

This is by far the most extensive tshirt printing company available in the lower mainland and…read moredefinitely North Vancouver. Their staff members are pleasant to deal with, competent and readily available. Their willingness to provide me with swift image file modifications, suggestions, and concise estimates without any hesitance made the tshirt printing company process easy and less of a headache I expected. Their website is well optimized, with extensive content that thoroughly lists their products available, and gives you options to customize and generate your own estimates which I found very convenient. I appreciate all the work they've done and give them a bonus star for getting my project done a week ahead of schedule. In terms of quality these guys deliver. Big thanks to Andrew for taking lead on my project and his patience with me. Pricing was very reasonable and transparent.

Matt and the team at GetBOLD absolutely nailed my order of custom t-shirts. I had a complex, multi…read morecoloured design and they guided me to the best options for printing at a reasonable cost. I will definitely be ordering from them again for my future projects. Thank you all!