If I could leave this place negative stars, I would. I've never experienced such unprofessionalism…read moreand incompetency. I brought in LEXUS pads and rotors to be installed for my front brakes. Shortly after, I encountered horrible squealing noises. I contacted them, explained the issue, brought it in again and they assured me nothing was wrong because they "couldn't hear anything". As soon as they pulled around my vehicle, my car made the noise and I said "that's it, that's the noise I'm referencing!". I was told I can bring it back again if the problem persists. I then recorded the noise and emailed them the vidoes. I finally brought my car back, a 3rd time, and since they heard the noise this time, they were able to determine it was from not having brake shims. I was told my car should've already had those when I purchased it. So, I'm assuming they likely threw them away when they initially replaced my brakes. I paid $273 for LABOR for them to install them the first time and another $200 for the missing part and labor to reinstall everything with the shims. The owner refused to eat the charge or take accountability for not recommending this the first time or for possibly discarding the old shims. Instead, he placed blame on LEXUS PARTS for not advising me to also purchase the shims. He also noted this is why they don't like to do work when customers bring in their own parts. Firstly, since they would've gotten the exact SAME parts from LEXUS, but would've taxed me on them, I likely would've experienced the same issue; clearly, they didn't know to suggest shims so they wouldn't have even purchased them if I ordered the parts through them anyway. Secondly and most importantly, why would I rely on a PARTS department, who is merely selling parts that customers are asking for, to recommend I purchase additional brake hardware? Isn't that what certified mechanics should be doing? Isn't it their job to recommend something when it isn't working effectively and determine the root cause of an issue? Clearly not, and had they checked this the first time, this entire situation could've been avoided. I've wasted my time and money for something so simple, any amateur mechanic could've identified this issue off rip. This is not the first experience I've had with them, which resulted in taking my vehicle back to them. As a 3 year and loyal patron of this business, I will no longer be supporting them again. It shouldn't take 3 visits to any competent, certified, mechanic to identity a such a simple issue. If you are a woman, I highly recommend that you don't take your car here, they will insult your intelligence because of your gender.
