I booked an appointment, via the Kal-Tire website, for a switchover (winter to summer) and…read morealignment. A few days later, a representative called me to reschedule; the website permits you to book an alignment at 4pm, but due to staffing challenges, they cannot accommodate the request. On the day of the appointment, I arrived 15 minutes before the scheduled time. During check-in, they provided an ETA of an hour. An hour later, my vehicle was still sitting in the parking lot, untouched. Once my vehicle was brought in and the wheels removed, they informed me that due to minor damage to one of the summer tires, they were unable to install the summer tires. Upon learning this, I requested that the winter tires be re-installed. Forty five minutes later, I learned they had installed 2 summer tires and 2 winter tires (despite my request) and charged me $70 for doing so. When I asked why, the sale rep explained, we didn't think you wanted to wait longer. Oh, and I didn't get an alignment either. Two and a half hours for 2 tires. Absolutely horrible service, I will not return.

Always great service with a smile. Kim Lee and his staff are extremely knowledgeable.read more

Just had brakes done all around and paid a hefty price. When I picked it up, the emergency brakes…read moredidn't work (they did when I brought the vehicle in). I went back and they told me the cable was broken and charged me another $250. Why was it missed the first time around? Not happy with the service and will not go back there again.

I've gone to Guy's for several tire changes and they've helped when my car wouldn't start in the…read moredead of winter. They've always gone above and beyond at reasonable prices.

Needed new summer tires. I had researched a specific tire and requested the tires to be ordered…read more Took only a few days to come in, and booked the appointment. Dropped off the car in the morning and picked it back up after work. The tires are amazing, price was fair, service advisor was knowledgeable, and friendly. A great service experience.

On June 21, 2024, I had an appointment to have my summer tires mounted on new wheels and installed…read moreon my vehicle. When I booked the appointment, I informed the representative I required new TPMS sensors and low-profile bolts. As a precaution, I dropped off the wheels, tires, and vehicle the day before the appointment. (The appointment was scheduled for 8 a.m. on the 20th.) On the 20th, I popped in at 8:45 a.m. to check progress and was told everything was copacetic. At 9:18 a.m., a representative called to inform me that I required new sensors and bolts. I returned the call 55 minutes later and agreed to the extra charges. At 11:45 a.m., I stopped by (the shop) and was told it would take until 1:30 p.m. to finish the work. When I got my vehicle back, at 1:40 p.m., the interior was filthy (the tire bags had grease and dirt on them), the heat shield was loose (4 of the bolts were missing) and the TPMS sensors were non-functional. So, in summary, it took them 5 and a half hours to mount and install 4 wheels/tires, and in doing so, your staff damaged my vehicle and didn't install the sensors correctly. I am extremely disappointed. On June 25, 2024, I returned to the stop to have the tires torqued and the sensors recalibrated. As of June 27, 2024, the TPMS sensors are still not functional. At the request of OK Time HQ, in early July 2024, I sent an email to info@oktire.com and then spoke to the territory manager, but as of August 2, 2024, there has been no progress. No refund, no offer to address my concerns, no phone call from the local store, nothing. This is completely ridiculous.