I've never left a negative review for a company, but my experience with Mag Truck needs to be…read moreshared for the potential benefit for future buyers. Honestly, my experience with Cody and Zach was the single worst customer service I could ever fathom. If I could give them zero stars, I would. They were good at helping me find a vehicle to suit my needs, but after it was paid for, things fell off a cliff - a true sign of a company only seeking to make money and not caring for their customers. First off, I was lied to and told my truck would be delivered on a flatbed. Instead, it was driven over 3,000 miles and given to me with over $4,000 of needed fixes, which Mag Truck declined to pay for because it left them in "operable condition." Second, it was delivered in an absolutely filthy state with a driver who had no idea what was going on - and had to mess with the engine and the fuel line during the journey to even get the vehicle to me. Third, the company they hired to decorate the vehicle put one of my logos on in such a crooked fashion that it is a joke it even made it out of their garage - and they won't help me either. Initially I dealt with Cody, but after his communication vaporized, I moved on to Zach, the General Manager. Generally a GM does everything to make things right with a customer but this guy was an equal joke. Neither of them could return a phone call or email for multiple weeks at a time. Zach didn't even have the professionalism or constitution to put me in touch with the owner after I requested it. I run my own business and if I have an unhappy customer I do backflips to make it right. These guys couldn't have cared less - it was obvious they made the sale and that was all that counted. So if you want to be lied to during the buying process and risk buying a vehicle that gets delivered to you with thousands of dollars of damage, these are your guys. Here's a suggestion guys - take some damn pride in your job, stop using the Covid excuse, and give a damn about your customers. I'd highly recommend that anyone considering Mag Trucks look elsewhere to find an outfit that actually cares about the customers, doesn't lie to them, and delivers the product that they were actually sold. What a joke - these guys should be ashamed of themselves.

I bought truck a new truck or at least that's what I was told 80 miles and just like the previous…read morepeople said after deal was made they start to dodge calls and change there cell number my truck was a 2022 with 80 and it was at dealer at 240 miles for an engine replacement how can that be? They rolled back miles with a federal offense and sold as new I couldn't smog it nor register it I'm filing paperwork for legal actions don't buy from them look elsewhere

Don't go there, irresponsible thieves and lazy people, they kept me there for 6 days and charged me…read moretwice as much, 70 miles after leaving there the truck broke down again, I had to spend money to have it fixed and go back to them, when I went back they said they wouldn't get the part back and if I wanted to do it I would have to pay again, I spent 10,000 dollars with them and after all this I'm back at the KW dealership where they have to do everything again. Horrible place...............

Took my RV in for repair while in town for family emergency. The problem was not adequately…read moreaddressed and we overcharged for parts and labor. Emailed and called trying to resolve the problem only to be met with attitude and shouting. Piss poor customer service!!

This shop is a life saver. We had mechanical issues traveling from Colorado to Ohio and needed it…read morefixed immediately. Everyone that worked there went above and beyond my expectations for customer service. We stopped there as they were closing Thursday and got us in first thing Friday. They worked the whole day and then some to get the RV road worthy. Great family owned small business. And would recommend 10/10 times. Great work, fair price and great customer service. Thanks guys!

What service! We are in an RV doing a cross country trip and our brakes failed. We called…read moreseveral different places and because of the holiday weekend everyone was booked. When I called KC Wholesale the owner Layne answered and said bring it right in and they would find a way to squeeze us in. Believe me they were busy but took time to help us. They looked at it determined the problem and had to order a part which would arrive the next morning. They offered for us to stay on their property, but we had an RV spot less than a mile away. We brought the RV back the next day and it was fixed within a few hours. They did not even charge us for the couple hours of work they did to determine the problem the day before. We're back on the road and all is well thanks to KC Wholesale! Hopefully you don't need emergency services like we did but if you ever need anything done, this is the place to go!

Sold us a ladder truck. We waited over a month for it to be tested and where told everything passed…read morepump ladder and everything. From day one driving truck home tires blew, then at the same time waiting on the tires to be changed on the side of the road noticed cylinders leaking on ladder and jacks. Called dealer and told them about issue we were having, and they said Well you bought it. Never helped us at all. This company is taking junk fire trucks and putting band aids on them to get fire departments to buy them. There is no possible way that this truck passed ladder or pump test. These guys are very dishonest people, and all fire departments should be very careful when buying a truck from them.

From the owner: The Fire Truck People, we buy and sell new and used fire trucks.read more

bought an suv of year 2017 | see the car on their website it was $20,000, I contacted them, I had…read moreno credit at that time they said they don't care for credit. I eventually went in I asked them how much for a down pavment the were fine with $3,000 I told them I would put $5,000 instead and they agreed mind you the car was $20,000 on website but for some reason it went up to $26,000. I thought it could be because of interest so I didn't mind it. I signed a contract for $26,000 put $5,000 down and was told that i would be paying biweekly instead of monthly and gave me 5 years to pay it off I agreed and said it was fine. I had the car for about 5 months, I pay $400 every two weeks. I called them to find out how much left I owed and payed so far they told me I have payed $19,000 without down payment included which would leave me owing only $2,000 left to pay. They turned around and said that I payed half the price and that I still owed $25,000 and that the vehicle was $45,000 they are very bad business and literally the worst dealership to ever go to I even offered to give them back my car and get my money back and they wouldn't even accept that .car has no damage never got hit or nothing but they still wouldn't give me back my money they told me I could return it and not get my money back. Which leaves you with no choice but to continue paying they take advantage of people and they are very big scams.

I bought a car used at the price of a new one. 26,000 dollars. Within two months I've had 3 check…read moreengine lights, a bad back light. This company may seem nice and patient with you when you buy the car. But once it leaves the lot. A ton of issues pop up. Don't go here please.