Blessings happen when you least expect them. One morning I stop at Douglas Collision because a seat…read morebelt on my vehicle was not working, I had tried everything! So I stop at Douglas Collision and Mr. Tim came out to take a look and he began to work on it right away! The plastic was hard to deal with but he didn't let it deter him and kept working on it. Until lo and behold he got it working again! I was so happy, because I carry the kids in this car and we need to be able to use the seat belts. Then I turned around and asked him how much do I owe you? He said nothing! Who gives a service nowadays and not charge you? Therefore, I would like to recommend their services to you. They are very professional and kind mechanics. I have had other services provided from them and their prices are a lot better than some dealerships. Thank you for reading. Have a great day!

My experience with Douglas Collision Center was extremely disappointing and raised serious concerns…read moreabout workmanship, honesty, and customer treatment. I brought my daughter's vehicle in after a rear-end accident. When I returned for the first pickup on November 12th, I discovered new damage on the car that was not present at drop-off, which I documented with timestamped photos. When I pointed this out, the manager (Tim) initially denied it until the photos were shown. During that same first pickup, I identified multiple paint defects on the bumper. Instead of addressing them, Tim became combative and stated that I was the one who had damaged the bumper--something that was not true and did not match the condition of the car shown in my photos from drop-off. This was extremely concerning and added to the growing trust issues I was experiencing. I later withdrew repair authorization due to the new damage and the accusation, but the shop continued working on the vehicle anyway. During the second pickup attempt, the situation escalated. My daughter and wife were inspecting the car when additional issues were found, including paint defects, misalignment, and a missing underbody cover plate that had not been reinstalled. Despite these issues, we were told to take the car as-is. A staff member then made a false accusation that my minor daughter had chipped paint from the bumper--something disproven by timestamped photos and video taken before the vehicle was touched. The interaction also included hostile comments, which were captured on video. The next day, we took the vehicle to Maurice's Auto Body, who documented and confirmed every defect, including the missing underbody panel and the new damage created at Douglas. They completed the repairs properly, and Douglas ultimately paid them for part of the corrective work. My experience reflected: * new damage created during the repair process, * refusal to correct visible defects, * an accusation that I damaged the bumper during the first pickup, * unauthorized continuation of repairs after I withdrew approval, * false accusations toward both me and my daughter, * and unprofessional, hostile conduct. Based on what we documented and what an independent shop confirmed, I cannot recommend Douglas Collision Center.

I was on my way down to Tampa (2.5 hr ride) for a week long work conference and noticed on i75 my…read morecheck tire light came on. A quick google search landed me on this place and I honestly wish I lived closer so I could get all my car work done by them. They had other cars in the shop but managed to squeeze me in so I could get right on my way! The staff was friendly, prompt, and steal of a price. Glad I was able to support a local area shop owner. 10/10 I'd recommend!

They are very respectful to your needs! They most definitely value your vehicle to their outmost…read moreprofessionalism! Never have I had a tire company go extremely above and beyond what was necessary to make sure my tires and vehicle was properly serviced and most importantly, safe!!! They are very professional and they most certainly stand by their guarantee!! There costs for services rendered are very reasonable!! Most shops do not give this amount of professionalism, absolutely respectful, the quality time for extensive inspections to make sure your vehicle was properly serviced and safe, Definitely recommend them to anyone that has any type of tire repair!!

I had these guys do a major engine build after my 6.0 had a catastrophic failure . Dave went…read moreabove and beyond my expectations . This was the primary truck for my business and need it back ASAP . Dave had even worked on the Sunday and got it back to me as quickly as he could . They really know their stuff I would highly recommend them ! From one business owner to another customer service is fantastic .

Been in the car business for 60 years in Tampa this is one of the most expensive shop I've been to,…read moreI would say if you could go to the franchise dealer

I rarely post reviews but felt the need to post on this company. I own a Mercedes and any time I…read moreneed to have work done it is overpriced and time consuming. After being recommended to V W Moters, I had my car towed to this company because it wouldn't start. The owner quickly troubleshooted and fixed my car within the same day. I required 2 new batteries and when I picked it up later that day, it started back up with no issues. The prices were also fair and reasonable compared to what a Mercedes dealership would have charged me. Fast forward a few weeks and I noticed my brakes were going bad and called last minute on a Friday for an estimate. Although closing within the hour he asked me to bring the car by for an accurate estimate. Turns out my brakes were so bad that they were metal on metal and he didn't feel comfortable with me driving off with my car in this condition. Since I have no other form of transportation I was offered a vehicle to drive if he could not get the parts in and car fixed by the following day when they close at noon so that I could get to work on Monday. Very grateful for this kind gesture but I declined since I live close by. My car was ready by 10 am the next day and again, the price was fair and much cheaper than the dealership. I highly recommend this family owned business. Everyone there is super nice and professional. The prices are fair. The work is reliable. I will continue to bring my vehicle here in the future for any car related issues as well as referring my friends who are looking for a trustworthy mechanic.

Service requested: tire patch Rims were scratched during the…read moreprocess, of course they denied and did not take accountability.

He is an unskilled mechanic.. who smokes pot in his office all day not doing the work he claims…read more. is a pathological liar and a scam artist.. went to him he said he had no idea what it is yet says I need to diagnose it then persist to not fix one of the 3 issues I brought there for claims parts looked sabotaged.. yeah by him wasn't that way when it was delivered lies about issues you claim you have if you fight him on it.. especially when ur car stops b4 u bring it to him then has no brakes.. he tries and says we'll they kinda work just have to really press them hard and steaks your money and has you drive off in a car worse than when you drop off all same code lights on and completely unsafe to drive having no brakes to whatever he did to em.. and the next day I had to take to jeep after he had my car 3 fn weeks and they fixed all the issues and provided a code issue printout woth service done and guaranteed warranty and for less than what little he did over 3 weeks and I have multiple witnesses who were there to help me with a ride back or to there and when paid the only reason my pops came there was he offered to help and pay but says we caught over it and my father persisted to try to run me over, yet I didn't seem to mind.. qtf type of contradicting bs lies he will say to attack your character to make him loo like the honest victim and screw over the car owners for their hard earned cash all while lying and not doing any quality work .. he is a burnt out clown who's office smells like a grow room. Should of been my red flag there but then to say I don't know I don't want to do anything else and if so imma need you to pay upfront. What fn Morin would agree to that amd what garage ever does that you pay when the work is done and done right. Pos lying scumbag business owner.. save ur time money and the stress of this burn out washed up owner..

I am so impressed with Tuffy. Took my mom's vehicle in because the air was not working. At first…read moreEric thought it was going to be a major repair, however after starting the repair he found it was just something minor and not too expensive. I had already told him to go ahead with the major repair but he was honest and called me to let me know it wound up not being as bad which was a huge blessing as my mom is on a fixed income. I appreciate the honesty and for taking such good care of the vehicle and us! We will definitely be back for any future car repairs. I highly recommend giving this business a try. Honesty means everything in my book.

I have never been to a garage that was FRIENDLY, personable and helpful as this place! I must say,…read moreit HAS TO BE just this location. I completely loved the work dynamics betweent the employees. It is DEFINITELY true with the saying, "a good business is when the employees are happy", and that is what this place is about. I got nothing but excellent service from Chris, the lady behind the counter (I forgot her name :'D), the mechanic that worked on my car, and spotlight on Joe! Joe, overall, was my main point of contact and truly helped me out making my decisions in what to do with my car and helped me financially wise as well. Joe, you're a great guy! Service - I really want nothing but OEM parts for my car as it is my fault driver, and Joe was up front that they didn't have my OEM parts and I was appreciative about that. He assured me the parts, at least for what my car was needed, was up to par. Price and service is within the industry par, so they weren't trying to rob me or anything. I really enjoyed and felt calm and trusted in their work. I plan on coming here from now on. They let me inspect my car as I somewhat know what I'm looking for. I just got amazing service here!

We took a F250 truck here several months ago, we had them look at prior to us confirming a purchase…read morewith a friend. They did approximately 9700 worth of work on the truck (4+ trips to their shop) to supposedly get the truck in "good driving condition". Supposedly the truck was checked to ensure it was in good driving condition prior to the last visit. We may have driven it 4-5 times since they did the work. Recently we had to have the truck towed to a certified Ford mechanic who told us the serpentine belt was coming apart, the serpentine belt tensioner was broken, the lower charge boot looks damaged and has a boost leak, possible oil leak, passenger side up pipe is cracked, the water pump is leaking and more. I don't normally write bad reviews. While Jason was always helpful in answering questions, I feel they pretty much screwed us out of almost 10 grand as we would have never bought the vehicle if we knew how many problems the truck really had.

I was having an issue with the A/C in my Toyota that the dealer could/would not fix. Mack Auto…read moreRepair was recommended by a friend. They solved the issue in a day at a very reasonable price. Very courteous service. I'll be coming here from now on.

Got side swiped on state road 52 an my vehicle had 800 miles on it. Did not want to use insurance…read more Got estimate from Ford dealer an it was outrageous. Van worked on a van bumper for me years ago so went there for estimate. It was much cheaper. The vehicle was ready in 2 days an they did a good job. The shop has been there decades.

actually, I didn't try the body shop, but rather the mechanic who shares the shop. He is quite…read morereasonable and replaced the brakes on my car.