After looking into multiple treatment options to address broken capillaries (telangiectasia) and…read moreage spots (solar lentigines), I decided on the Sciton BBL HEROic skin treatment. The claim on Sciton's website states that with their new BBL HEROic treatment, "patients can see noticeable improvements almost immediately". After additional research to find the right provider, I chose Youthbar (based on their reviews) and paid $1,200 to have the Sciton BBL HEROic treatment on my face, neck and chest.
Sadly, I haven't seen any noticeable / visible improvements. When the esthetician (Alexis) texted me to see how I was doing after the treatment, I called her back to share my disappointment regarding the lack of results. Alexis then proceeded to blame me for setting my expectations too high and told me that I needed to have a series of treatments before seeing any results. Throughout our phone conversation, she kept saying, "as we discussed prior to your treatment" at the end of almost every sentence. FYI - my expectations ARE extremely reasonable due to the fact that I've had multiple successful skin treatments elsewhere in the past (including Sciton IPL and BBL) with visibly good results after only one treatment. This is exactly why I chose to have another BBL treatment (this time with Sciton's latest improved technology / equipment).
Please note that I wasn't blaming Alexis, but it certainly felt like she was shaming me for choosing the Sciton BBL HEROic treatment. Of course, she did mention several times how great the $3,500 CO2 laser treatment is and how it would take care of all of my skin issues. While I'm sure it's wonderful, I had explained to her multiple times (on the day of the BBL treatment) why I didn't want to have the CO2 laser treatment at this time.
So, in response to the lack of results with the BBL treatment, Alexis suggested that I text her photos showing the areas of concern and then come back in 6 weeks to talk to her and another esthetician about it (and possibly have another treatment - BBL for the face for $600). Not only is this poor customer service, but dismissing a client's concerns regarding the treatment outcome is not beneficial to anyone. This is not how you grow your business.
At the very least, Alexis should have invited me to come back to Youthbar to look at my skin IN PERSON and then figure out how to rectify the situation. Before this negative ordeal, I was excited and looking forward to having other treatments at Youthbar. However, after my experience, I cannot recommend this place. Apparently, they don't care if clients are unhappy when there are no visible results and they certainly aren't willing to make it right (unless you intend on spending more money).