Business practices are questionable at best. Took my Power Washer to Tru-Arc for repair. The water pump was not working. After taking the power washer to Tru-Arc and making a 35.00 deposit. A week after dropping it off, found out that they (service personnel) had not even looked it and after calling them found out that it would be at least another week before they could even take a look at it. called again the following week to find out they had not gotten to it yet. The following Monday called them again to find out "they had cleaned all the valves and the pump was working. The shop was waiting for a wheel to come in at that point. called again the following Monday and was told the pump block was cracked, even though a week earlier we had been told the pump was working. Clearly we were misled here. after further discussion the shop said they would look for a pump and would call us back the same afternoon. I told them there was a upgraded pump that could be ordered on line. I researched it and the shop could do the same. No surprise here that they failed to call us back as promised. We then called back the next morning and was told they could not find a replacement pump. We were also told the $35.00 dollar deposit would not be refunded even though the shop failed to fix my power washer....the deposit only covered the initial diagnostics of the inoperative power washer. All in all...a very bad experience with Tru-Arc. No updates from the shop, No straight stories from the personnel there, and an unwillingness to refund my deposit even though they had not fixed the problem. read more
